The Guinness Partnership Opiniones 

7510
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better... Ver más

Valorada con 5 estrellas sobre 5

I have never experienced service like i did today with any other council repairs..the lady whom I spoke with was absolutely wonderful..she helped throughout the call..also She never once tried to push... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke with both Ibi and Marco to get some assistance with a repair to a property adjoining a Guinness property. They were both lovely, agreeing straight away that the repair is needed and booked me... Ver más

Valorada con 5 estrellas sobre 5

I spoke today with Kazz Bolton who was so professional, kind and reassuring that wanted her to know that her work is appreciated. She listened and understood my problem and acted quickly and confident... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asociación de viviendas

Información proporcionada por diversas fuentes externas

We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 99% de las opiniones negativas

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4,7

Todas las opiniones

(7510)

3748 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service from Dhanish Ali

I spoke with Dhanish Ali. He was very friendly, understanding and managed to help me with my query. Excellent customer service.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Natasha, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

I spoke to a lovely lady called ALISON…

I spoke to a lovely lady called ALISON today ,to report some repairs that needs to be done in my house ETC ,she was very professional,polite,and friendly,very helpful and took the time to explain things to me,so thank you ALISON for all your help today.

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Margaret, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

The lovely lady

The lovely lady was not dismissive was very polite and extremely helpful. She tried to find every means to help me with the issues that I’m having in the flat.

A special thank you to you keep up the good work.Appreciated

This review is aimed at this particular lady.

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi D Forbes, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 1 estrellas sobre 5

Hi no body has been and the repairs are…

Hi no body has been and the repairs are not done yet it's a joke

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Alan,

I'm truly sorry to read through your review.

We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.

We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).

Kind Regards, Sarah L.

Valorada con 5 estrellas sobre 5

Ibby-Thank you!

Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded the staff training because the call I just had change my opinion Guinness South completely! Keep up the great work and seriously hold on tight to Ibby, a real asset to any customer based role 👍🏽

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Iram, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Friendly and polite

Was just a quick call to cancel a repair I managed to get done myself.
Adviser on phone very polite and helpful.
Wait time to get through always long.

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Tracey, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Good response and efficient when…

Good response and efficient when requested a call back . very helpful and understanding.all round very helpful

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi John, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Helpful

Helpful, spoke polite and checked the problem for me.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Stephanie, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Jeetu the customer service guy

Jeetu the customer service guy
Was very helpful, professional and very polite,& re assured me he would address my repair request this made a positive experience for me .

10 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Customer Stephen Miller, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

The customer liaison was absolutely…

The customer liaison was absolutely fantastic today in the rent department and customer service

13 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Melanie, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

The operator was very helpful

The operator was very helpful , polite ,and professional.
He dealt with my issues effectively and with great understanding.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi David, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Guinness housing

Rachel was great at Guinness to sort out my problems very polite and great at telling me about all the information I needed 5 stars ⭐️

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Susan, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

She was attentive

She was attentive, very precise and generally helpful. Sophia went above and beyond.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi A F, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Kadian was very polite and helpful

Kadian was very polite and helpful. She answered all my queries and provided a great customer service.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Rabab, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Great

Experience was good, staff was polite.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Osas, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

She was amazing

She was amazing
She solved my problem

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Mariame, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Evie is a star !!

Evie that works in the repairs team side of the team is extremeley helpful, understanding and proffesional! Made my issues very easy to discuss !

13 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Thomas, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.

Valorada con 4 estrellas sobre 5

Both Staff was very helpful on phone

Both Staff was very helpful on phone, helping with booking in a repair setting up the Guinness account and connecting me with the other departments to sort all my other queries dealt with 3 issues in 1 call .. thank you Amy G

13 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Good Morning, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.

Valorada con 5 estrellas sobre 5

I called Guinness partnership a staff…

I called Guinness partnership a staff lady by the name of Shaz answered my call Shaz was well mannered, listening to my issues and book an appointment for staff member for a visit to my address. In all Shaz conducted her work in a very professional ways. 13

13 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Stephen, thanks for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.

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