The Guinness Partnership Opiniones 

7559
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Although the lady spoken with was very helpful, it has been passed on to the liaison officer, I am left still wondering why the key fob hasn't arrived after the original text message to request one ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have never experienced service like i did today with any other council repairs..the lady whom I spoke with was absolutely wonderful..she helped throughout the call..also She never once tried to push... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asociación de viviendas

Información proporcionada por diversas fuentes externas

We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 99% de las opiniones negativas

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4,7

Todas las opiniones

(7559)

3797 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

To anyone with these who suffer MENTAL…

To anyone with these who suffer MENTAL HEALTH don't tell these as they will make your health feel worse all these care about is MONEY MONEY MONEY 😡 if you are vulnerable like me they will make you worse they think it's acceptable for sure maintenance to come inside my property and damage my internal walls deliberately if they know you feel suicidal they will make you want to end your life my housing officer NO HELP @ ALL because im English their workers also play on people's vulnerability SLAM SLAM SLAM DOORS deliberately asked them for months to stop and they just laugh about it like it's funny ignoring me

20 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi KvnqzOwn Quiet Storm,

I'm truly sorry to read through your review.

We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.

We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).

Kind Regards, Kloe.

Valorada con 5 estrellas sobre 5

Always friendly customer service agents …

The customer service agents are always kind and helpful. Phil dealt with my rebooking and was great!

20 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Zoe, Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.

Valorada con 5 estrellas sobre 5

He made sure i understood everything

He made sure i understood everything. Very good service.

20 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Tor. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.

Valorada con 5 estrellas sobre 5

Lady on phone for emergency repair

Lady on phone for emergency repair, very clear and nice manor

20 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Debra. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.

Valorada con 5 estrellas sobre 5

The advisor answered my inquiry and now…

The advisor answered my inquiry and now I know what to do

20 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Customer. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.

Valorada con 5 estrellas sobre 5

Very helpfull and pleasent

Very helpfull and pleasent
And I did not wait.

20 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Elaine. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.

Valorada con 5 estrellas sobre 5

You guys are so nice 😍

20 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Wali, Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.

Valorada con 5 estrellas sobre 5

This is recognition of Sophia who dealt…

This is recognition of Sophia who dealt with my queries, efficiently and sorted My Guinness out. This star rating is only for the superb Sophia.

20 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Karl. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.

Valorada con 5 estrellas sobre 5

The gentleman from Guinness was very…

The gentleman from Guinness was very nice ,and polite.We discussed many things about the communal waste bad situation

17 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Christine. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

Valorada con 1 estrellas sobre 5

Stopping the sale of a flat by not providing LPE1 of…

We are trying to buy a flat in one of the properties managed by GuinessHomes (part of Guiness Partnership). The seller has requested LPE1 form months ago and GuinessHomes have missed all the deadlines are just ignoring this request. We are considering pulling out of the purchaseas we do not want to own a flat managed by a comany taht will stop us from selling it in the future when we want to.

I am unable to provide you with the details as I am not the seller - I am the buyer. the seller has requested the LPE1 and all I can say that it is for Titanium Point building.

18 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Adam,

I'm truly sorry to read through your review.

We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.

We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).

Kind Regards, Emma D.

Valorada con 5 estrellas sobre 5

Speaking with Alison took the pain out…

Speaking with Alison took the pain out of the process that had previously been experienced over the years. In fact the last two experiences have been much improved in getting significant issues resolved. Truly grateful thank you.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Jo. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

Valorada con 5 estrellas sobre 5

Kadian was very helpful today

Kadian was very helpful today, helped me with link to sign up for an account. Also helped raised an issue. Very friendly and understanding. Thankyou very much

17 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Juanita. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

Valorada con 5 estrellas sobre 5

The experience was great

The experience was great, thankyou for listening to me today about the things to do with the flat!

17 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Kevin. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

Valorada con 5 estrellas sobre 5

Very good thanks

Very good thanks

17 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Pamela. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

Valorada con 5 estrellas sobre 5

Ibby was tryly excellent customer advisor

Ibby was very courteous, attentive, professional, he had the knowledge to assist my request for emergency repair.
Excellent customer service adviser truly polite and efficient.
Thank you Ibby

17 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Miss Costa. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

Valorada con 5 estrellas sobre 5

I spoke with a very nice lady called…

I spoke with a very nice lady called Chelsea who allowed me time to explain my issue @ was very understanding of my concerns how this situation can affect me being in a Wheelchair
That really means a lot and sometimes the word thank you is not always enough

17 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Linda. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

Valorada con 5 estrellas sobre 5

I spoke to Xander today at Guinness and…

I spoke to Xander today at Guinness and he was helpful and kind. He listened to my concerns and understood my issue. I felt so much better while talking to him today. I hope my issue will looked at more closer. It have ongoing issue for a long time.

Thank you Xander for your support and great customer service skills. Keep up the good work. It was a joy to speak to you. I wish you all the best of luck.

Dee

17 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Dee. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

Valorada con 5 estrellas sobre 5

Good service

Good service

17 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Iram. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.

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