So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better... Ver más
La empresa ha respondido
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So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better... Ver más
La empresa ha respondido
Although the lady spoken with was very helpful, it has been passed on to the liaison officer, I am left still wondering why the key fob hasn't arrived after the original text message to request one ca... Ver más
La empresa ha respondido
I have never experienced service like i did today with any other council repairs..the lady whom I spoke with was absolutely wonderful..she helped throughout the call..also She never once tried to push... Ver más
La empresa ha respondido
I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... Ver más
La empresa ha respondido
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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To anyone with these who suffer MENTAL HEALTH don't tell these as they will make your health feel worse all these care about is MONEY MONEY MONEY 😡 if you are vulnerable like me they will make you worse they think it's acceptable for sure maintenance to come inside my property and damage my internal walls deliberately if they know you feel suicidal they will make you want to end your life my housing officer NO HELP @ ALL because im English their workers also play on people's vulnerability SLAM SLAM SLAM DOORS deliberately asked them for months to stop and they just laugh about it like it's funny ignoring me

Respuesta de The Guinness Partnership
The customer service agents are always kind and helpful. Phil dealt with my rebooking and was great!

Respuesta de The Guinness Partnership
He made sure i understood everything. Very good service.

Respuesta de The Guinness Partnership
Lady on phone for emergency repair, very clear and nice manor

Respuesta de The Guinness Partnership
The advisor answered my inquiry and now I know what to do

Respuesta de The Guinness Partnership
Very helpfull and pleasent
And I did not wait.

Respuesta de The Guinness Partnership
This is recognition of Sophia who dealt with my queries, efficiently and sorted My Guinness out. This star rating is only for the superb Sophia.

Respuesta de The Guinness Partnership
The gentleman from Guinness was very nice ,and polite.We discussed many things about the communal waste bad situation

Respuesta de The Guinness Partnership
We are trying to buy a flat in one of the properties managed by GuinessHomes (part of Guiness Partnership). The seller has requested LPE1 form months ago and GuinessHomes have missed all the deadlines are just ignoring this request. We are considering pulling out of the purchaseas we do not want to own a flat managed by a comany taht will stop us from selling it in the future when we want to.
I am unable to provide you with the details as I am not the seller - I am the buyer. the seller has requested the LPE1 and all I can say that it is for Titanium Point building.

Respuesta de The Guinness Partnership
Speaking with Alison took the pain out of the process that had previously been experienced over the years. In fact the last two experiences have been much improved in getting significant issues resolved. Truly grateful thank you.

Respuesta de The Guinness Partnership
I'm amazed how quick the job was done. Thank you

Respuesta de The Guinness Partnership
Kadian was very helpful today, helped me with link to sign up for an account. Also helped raised an issue. Very friendly and understanding. Thankyou very much

Respuesta de The Guinness Partnership
The experience was great, thankyou for listening to me today about the things to do with the flat!

Respuesta de The Guinness Partnership

Respuesta de The Guinness Partnership
Ibby was very courteous, attentive, professional, he had the knowledge to assist my request for emergency repair.
Excellent customer service adviser truly polite and efficient.
Thank you Ibby

Respuesta de The Guinness Partnership
I spoke with a very nice lady called Chelsea who allowed me time to explain my issue @ was very understanding of my concerns how this situation can affect me being in a Wheelchair
That really means a lot and sometimes the word thank you is not always enough

Respuesta de The Guinness Partnership
I spoke to Xander today at Guinness and he was helpful and kind. He listened to my concerns and understood my issue. I felt so much better while talking to him today. I hope my issue will looked at more closer. It have ongoing issue for a long time.
Thank you Xander for your support and great customer service skills. Keep up the good work. It was a joy to speak to you. I wish you all the best of luck.
Dee

Respuesta de The Guinness Partnership
The call was very pleasant and so was the conversation

Respuesta de The Guinness Partnership
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