So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better... Ver más
La empresa ha respondido
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So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better... Ver más
La empresa ha respondido
Although the lady spoken with was very helpful, it has been passed on to the liaison officer, I am left still wondering why the key fob hasn't arrived after the original text message to request one ca... Ver más
La empresa ha respondido
I have never experienced service like i did today with any other council repairs..the lady whom I spoke with was absolutely wonderful..she helped throughout the call..also She never once tried to push... Ver más
La empresa ha respondido
I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... Ver más
La empresa ha respondido
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Respuesta de The Guinness Partnership
I spoke to a lovely gentleman called Howard , I had quite a lot of repairs to report he was on the phone with me for quite awhile and helped me so much. I’m very grateful, thank you Howard.

Respuesta de The Guinness Partnership
Although the lady spoken with was very helpful, it has been passed on to the liaison officer, I am left still wondering why the key fob hasn't arrived after the original text message to request one came from the G.T. to (myself) around six weeks or so ago, hoping it can be sorted out eventually.

Respuesta de The Guinness Partnership
The customer service man was exemplary with his help and advice

Respuesta de The Guinness Partnership
Great customer service.
Easy to get hold of .
Sam was very helpful and had alot of time and patience.
All sorted. Thank you

Respuesta de The Guinness Partnership
The gentleman I spoke to Izzy was very helpful and sorted my problem out straightaway.

Respuesta de The Guinness Partnership
I spoke with Dhanish Ali. He was very friendly, understanding and managed to help me with my query. Excellent customer service.

Respuesta de The Guinness Partnership
I spoke to a lovely lady called ALISON today ,to report some repairs that needs to be done in my house ETC ,she was very professional,polite,and friendly,very helpful and took the time to explain things to me,so thank you ALISON for all your help today.

Respuesta de The Guinness Partnership
Hi no body has been and the repairs are not done yet it's a joke

Respuesta de The Guinness Partnership
Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded the staff training because the call I just had change my opinion Guinness South completely! Keep up the great work and seriously hold on tight to Ibby, a real asset to any customer based role 👍🏽

Respuesta de The Guinness Partnership
Was just a quick call to cancel a repair I managed to get done myself.
Adviser on phone very polite and helpful.
Wait time to get through always long.

Respuesta de The Guinness Partnership
Good response and efficient when requested a call back . very helpful and understanding.all round very helpful

Respuesta de The Guinness Partnership

Respuesta de The Guinness Partnership
Jeetu the customer service guy
Was very helpful, professional and very polite,& re assured me he would address my repair request this made a positive experience for me .

Respuesta de The Guinness Partnership
The customer liaison was absolutely fantastic today in the rent department and customer service

Respuesta de The Guinness Partnership
The operator was very helpful , polite ,and professional.
He dealt with my issues effectively and with great understanding.

Respuesta de The Guinness Partnership
Rachel was great at Guinness to sort out my problems very polite and great at telling me about all the information I needed 5 stars ⭐️

Respuesta de The Guinness Partnership
She was attentive, very precise and generally helpful. Sophia went above and beyond.

Respuesta de The Guinness Partnership
Kadian was very polite and helpful. She answered all my queries and provided a great customer service.

Respuesta de The Guinness Partnership

Respuesta de The Guinness Partnership
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