The Guinness Partnership Opiniones 

7559
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Although the lady spoken with was very helpful, it has been passed on to the liaison officer, I am left still wondering why the key fob hasn't arrived after the original text message to request one ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have never experienced service like i did today with any other council repairs..the lady whom I spoke with was absolutely wonderful..she helped throughout the call..also She never once tried to push... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asociación de viviendas

Información proporcionada por diversas fuentes externas

We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 99% de las opiniones negativas

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4,7

Todas las opiniones

(7559)

3797 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpfull

Very helpfull, gave me all the info i need

16 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Asa.

Thank you for taking the time to leave us a review. Your feedback is appreciated.

Kind regards, Nicole.

Valorada con 5 estrellas sobre 5

I spoke to a lovely gentleman called…

I spoke to a lovely gentleman called Howard , I had quite a lot of repairs to report he was on the phone with me for quite awhile and helped me so much. I’m very grateful, thank you Howard.

30 de junio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Caroline.

Thank you for taking the time to leave us a review. Your feedback is appreciated.

Kind regards, Nicole.

Valorada con 3 estrellas sobre 5

Left hoping it can be sorted out

Although the lady spoken with was very helpful, it has been passed on to the liaison officer, I am left still wondering why the key fob hasn't arrived after the original text message to request one came from the G.T. to (myself) around six weeks or so ago, hoping it can be sorted out eventually.

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Zowie.

Thank you for taking the time to leave us a review. Your feedback is appreciated.

Kind regards, Nicole.

Valorada con 5 estrellas sobre 5

The customer service man was exemplary…

The customer service man was exemplary with his help and advice

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi John.

Thank you for taking the time to leave us a review. Your feedback is appreciated.

Kind regards, Nicole.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service.
Easy to get hold of .
Sam was very helpful and had alot of time and patience.
All sorted. Thank you

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Mrs. Bull.

Thank you for taking the time to leave us a review. Your feedback is appreciated.

Kind regards, Nicole.

Valorada con 5 estrellas sobre 5

Very Helpfu Customer Service Staff.

The gentleman I spoke to Izzy was very helpful and sorted my problem out straightaway.

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Carole, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Excellent customer service from Dhanish Ali

I spoke with Dhanish Ali. He was very friendly, understanding and managed to help me with my query. Excellent customer service.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Natasha, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

I spoke to a lovely lady called ALISON…

I spoke to a lovely lady called ALISON today ,to report some repairs that needs to be done in my house ETC ,she was very professional,polite,and friendly,very helpful and took the time to explain things to me,so thank you ALISON for all your help today.

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Margaret, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 1 estrellas sobre 5

Hi no body has been and the repairs are…

Hi no body has been and the repairs are not done yet it's a joke

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Alan,

I'm truly sorry to read through your review.

We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.

We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).

Kind Regards, Sarah L.

Valorada con 5 estrellas sobre 5

Ibby-Thank you!

Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded the staff training because the call I just had change my opinion Guinness South completely! Keep up the great work and seriously hold on tight to Ibby, a real asset to any customer based role 👍🏽

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Iram, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Friendly and polite

Was just a quick call to cancel a repair I managed to get done myself.
Adviser on phone very polite and helpful.
Wait time to get through always long.

15 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Tracey, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Good response and efficient when…

Good response and efficient when requested a call back . very helpful and understanding.all round very helpful

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi John, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Helpful

Helpful, spoke polite and checked the problem for me.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Stephanie, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Jeetu the customer service guy

Jeetu the customer service guy
Was very helpful, professional and very polite,& re assured me he would address my repair request this made a positive experience for me .

10 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Customer Stephen Miller, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

The customer liaison was absolutely…

The customer liaison was absolutely fantastic today in the rent department and customer service

13 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Melanie, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

The operator was very helpful

The operator was very helpful , polite ,and professional.
He dealt with my issues effectively and with great understanding.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi David, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Guinness housing

Rachel was great at Guinness to sort out my problems very polite and great at telling me about all the information I needed 5 stars ⭐️

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Susan, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

She was attentive

She was attentive, very precise and generally helpful. Sophia went above and beyond.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi A F, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Kadian was very polite and helpful

Kadian was very polite and helpful. She answered all my queries and provided a great customer service.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Rabab, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

Valorada con 5 estrellas sobre 5

Great

Experience was good, staff was polite.

14 de julio de 2026
Opinión espontánea
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Respuesta de The Guinness Partnership

Hi Osas, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.

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