Halfords Autocentres Opiniones 

Five-star service at Halfords Poole (Ringwood Road)! Brought my Xiaomi M365 Pro in today (06/10, Tran: 586891) with a flat front tire.
Although I was initially told it would take a week, another technician arrived and stepped in to fix it on the spot in under 15 minutes — I think he even adjusted my brake because it works great now, and he carried the scooter down the stairs for me!
True dedication to his job and his customers. Massive thanks to him for saving my day!

Called in for a battery fitting, which was completed witiin 10 mins. Very helpful and friendly staff.

Great service. Well informed of the issues of the vehicle and they fixed what was requested. However costly but overall satisfied with the service

Poor welcome in reception.
Reception staff attitude issues and lack of knowledge of company products and services.
True timing for work to be done not explained to customers when booking.

Having booked online for 4 tyres to be fitted I duly arrived at the garage to drop off my car. I was happy to wait until told that it could take up to 1 1/2 hours and that I would be contacted when it was finished. Although I thought the time quoted was excessive I chose to wait next door in McDonald’s where I could clearly see the garage frontage. It was very interesting to see that my car did not move for 45 minutes and once taken into the workshop reappeared 35 minutes later.
Why didn’t the staff member just be honest and explain that although I had a 9am appointment on a Monday morning that my car could not be taken into the workshop straight away as anyone making an appointment would expect.
How does being treated this way make you feel?? Clearly in this case the staff member thought it was easier to give an exaggerated time for the job rather than be honest and transparent. What other untruths are they prepared to say to customers??

Very professional and friendly staff, the work was complete in a timely manner and quality checked before handover.

Easy to book appointment online, efficiently and effectively completed MOT and interim service.

Warm professional people right from the start. Head and shoulders above most general garages if you are just in for a MOT like I was.
Polite and professional staff all round at the Penzance Cornwall branch.

The process of getting in touch with halfords was hell. My car’s battery died under warranty and my can wouldn’t start when I came out of Waitrose last Sunday. I was stranded. I had to call the RAC breakdown assistance who came and jumpstarted my car and recommended i take it straight to Halfords to get the battery looked at. I looked up halfords on Google maps. The closest one was Halfords Autocentre in Uxbridge. I try to find a number but fhere isn’t one listed on google maps. I drive from Rickmansworth all the way to Uxbridge only to find it’s closed. I checked google maps again and the next one was Ruislip. I went there and it was closed too. Again no telephone number was listed. I came home having to risk switching off my car and my car’s system told me it’s low battery again.

At home I logged into halfords website and started a chat. The person on chat told me she can’t book a warranty call for me, so I would call another number. On explaining my situation and the two closed stores she said the best she could do was book me a store visit for the next day. I explained i can’t visit a store anymore because my car wont start. She said she can’t help me. I called that number and explained that my battery was changed by a Halfords van that came to my home 2 years ago and it came with a 5 yr warranty and if they could send the van again. She told me for a home visit i will have to purchase a breakdown cover or pay for a visit. I explained it is under warranty, and should be free, she refused quite rudely and hung up. I called the number again and got another person who again hung up on me. I tried a third time and this time I met a helpful person called Nonu. She booked a van visit for me for the next morning with a free battery replacement on Monday morning between 8am to 10am. I explained i have to go to work and i dont want to have to miss it. She assured me the van will be there.

The next morning the van wasn’t there. I called Halfirds again at 9.45am after waiting since 8am and they told me the van would arrive in 10 mins. The van did not come.

The van finally came at 10.20am. The technician was great and changed the battery in 20 mins. But i had to miss work that day.

This entire ordeal has made me seriously consider my association with Halfords. My brake light has been on for at least a year. I’ve taken my car to halfords watfords at least sis times and gotten my rear break disks, pads, and osme other but replaced. The light always comes back in a week. I finally took the car to Halfords Ruislip who told me Watford had fixed a wrong part and they replaced it for free, and now the light won’t come back. The light came back in 2 days. I am disabled and I have the stamina to deal with this shit anymore.

Someone should seriously streamline this entire process and pull the plug on the automatic voice selection feature on your phone number because the unlimited options are not accessible for someone with disabilities and i had to call them 4 times after already being incredibly stressed and disappointed.

Excellent helpful staff from the receptionist to the young gentleman who changed my tyre and reset the icon on my dashboard

Exceptional customer service by Logan.

professional and courteous service. member of staff (Ben) provided clarity at all times. I felt valued

From delivery to pickup I was kept informed about any work that may or may not be required. Received a telephone call with quote before any work was carried out. Advised of time for collection. 😊

Yet another great experience at this garage.
Nothing was too much trouble. Polite, helpful & knowledgable. you can't go wrong by going here.

Friendly, knowledgeable and helpful staff. Excellent communication.

Great service, easy online booking and within a reasonable time frame. Friendly staff, efficient organisation and excellent communication at each stage of my MOT. Definitely use again.

Halfords were great when RAC mechanics let us down 2days before the booking.
Car booked in and quoted on a Saturday, repaired Monday morning. No hidden charges, very efficient.

Everything went smoothly, staff were very polite, friendly and professional thank you

I booked my MOT and service at Halfords borehamwood , all ok untill they canceled the day before I was due to take car in. I went in to discuss if I can do it on a Saturday they could not do it on a Saturday which was fine. The guy at the front desk was rude and so unhelpful , I felt uncomfortable. They were fixing cars so was confused why they cancelled. I booked in for the following week but felt uneasy about taking it to there so I cancelled. I noticed they took money out of my account even though I never had anything done there in the end. I called they said they will refund me, I even got an email to confirm it. 5 days past still no refund. Called my bank they said they can not see any refund pending. I called up Halfords again the guy on the phone said my refund was not delt with so he said he will do the refund for me which he did . I called Saturday and got it back today . Overall I will not be using Halfords for MOT etc and will not recommend them to anyone.

Went to Halfords Cwmbran store which as an mechanic I’ve spent a lot of money on Halfords professional tools over the years which to be fair last few years they gone to a poorer quality went for a battery for a key yesterday in all fairness the attitude of the guy was poor so for me now I think I’m done with Halfords gone down hill altogether