HBH Woolacotts Opiniones 

219
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Can I give Woolacotts a six? Outstanding and professional service from Ollie and Kei for their knowledge and helping us overcome difficulties with our experience with RM and Hotpoint (now Beko). Exce... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Taking the time to write this review because the whole Woolacotts shopping experience really deserves it. The range and quality of products is amazing but the people who work there take Woolaco... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fab service from the St Austell branch! The gent who helped me choose my new hob was brilliant and highly informative. When the first hob I bought didn’t fit, Woolacotts quickly arranged a replacement... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Five stars just on placing the order. Immeadiate phone call to ensure I had realised that this is an ex-display model and very helpful service over the delivery. Well liked and trusted local supplier.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrodomésticos
  2. Servicio de reparación de electrodomésticos

Escrito por la empresa

HBH Woolacotts is Cornwall and Devon's premier independent electrical retailer, specialising in household appliances, TV, home entertainment and hi-fi. With 50 years experience in the sector, we're the local electrical experts you can rely on, whether in-store at one of our nine shops, by phone or online. We offer free delivery across Cornwall and Devon, unparalleled aftersales support, knowledgeable sales assistants and a reputation you can trust. And with a qualified service department offering repairs to white goods, TVs and more, we can help get you back up and running if you do encounter issues. We're also qualified service agents for a large number of the brands we stock, so we can be your one stop shop for all of your electrical appliance needs.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

219 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,8

Todas las opiniones

(219)

67 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I can’t praise Steve enough for his…

I can’t praise Steve enough for his help to provide a freezer at short notice.
We were let down by Currys and lost the contents of our freezer waiting for the delivery that never happened. Steve would have been happy for us to have taken the store model immediately if required, I don’t know of another company that would be so obliging. Thank you again for your help. Eric Grant.

7 de enero de 2024
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the service Steve provided, and we hope to see you in store again!

Valorada con 1 estrellas sobre 5

After service care awful

Sales service is excellent but when you need to use their engineers under warranty it's dreadful.
I've had an engineer out 3 times, the last was yesterday and hay presto the same fault code has come back up on my dishwasher EO1.
I've now had enough and bought a new one from AO.com.
You need to get your act together as I won't be using your service again.

30 de noviembre de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Good Morning. Thank you for your review and drawing our attention to the experience you have had. I believe after our discussion on the phone you highlighted some important points that we have taken on board and discussed with the relevant people involved. As I mentioned to you on the phone we take customer care very seriously and I believe on this occasion we've made mistakes, but its through these mistakes and the constructive feedback you provided me that we can continue to improve our service. I do hope the solution that we came to has in some way restored your faith in us, and I hope we can do business with you again in future. Should you require any further assistance or have any further comments you feel may aid in the improvement of our service you are welcome to call me directly. Thank you again. - Ollie (Plymouth Store Manager)

Valorada con 5 estrellas sobre 5

Excellent service again from the…

Excellent service again from the Barnstaple store. Let me go in to collect after 5, helpful assistant took the item to the back of my car. Friendly, efficient, great products and fab price.

24 de noviembre de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review - we're pleased to hear that you received such good service from our Barnstaple team!

Valorada con 5 estrellas sobre 5

I had 3 big kitchen appliances…

I had 3 big kitchen appliances delivered, Kevin and Dan were amazing! They disconnected and reconnected my appliances, made sure everything was as it should be.
They were super friendly and I had a nice little laugh with them as they was doing the work. Excellent service from the delivery drivers.
The staff have also been super friendly and very helpful. Excellent service and got me sorted so quickly as I couldn’t be without my appliances.

Would recommend HBH WOOLACOTTS to anyone!

2 de noviembre de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that our team delivered the levels of service our customers deserve!

Valorada con 5 estrellas sobre 5

The salesman Matthew was very…polite and knowledgeable

The salesman Matthew was very knowledgeable and polite he helped find the right soundbar for what I wanted and demonstrated the Sony soundbar

20 de octubre de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review - we're pleased to hear that you were satisfied with the service that Matthew delivered and the product that he recommended.

Valorada con 5 estrellas sobre 5

Delivery staff

After the non pushy staff at the Wadebridge store I purchased a fridge freezer over the phone. The two delivery staff couldn't had been more helpful by possitioning the large appliance in a tight corner in the kitchen. Thank you to them and I must add the purchase was a good price.

9 de octubre de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you so much for taking the time to leave a review for us - we're glad we could help and we hope to see you again!

Valorada con 5 estrellas sobre 5

HBH Woolacotts Plymouth Branch

I was very happy with HBH Woolacotts today. The Manager, Paul, was very helpful and considerate of my minor moan. Thank you, Paul.

15 de septiembre de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review!

Valorada con 5 estrellas sobre 5

Wouldn't go anywhere else!

So helpful, informative, friendly and knowledgeable. Lovely personal service. No hard sell/trying to up-sell, just listened carefully to what I wanted and didn't try to blind me with science or make me feel overwhelmed. So fortunate to have a local company like Woolacotts.- I would never have received the same high level of service from other national companies/on-line.

23 de agosto de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us such a lovely review - we hope we can help again in future!

Valorada con 5 estrellas sobre 5

Excellent service once again from Woolacotts

We recently purchased an Ebac washing machine, which was delivered within 24 hours of ordering. Wollacotts even 'phoned the next day to check that we were happy and that it was working. We never go anywhere else for appliances and would highly recommend them for any electrical goods.

8 de septiembre de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for your lovely comments - we're delighted to hear that you've been pleased with the service you've received from us and we look forward to being able to help again in future!

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service, really new their stuff. We’re 100% interested in making sure our needs were met with the right product. No hard sales, good advice and genuine people unlike Curry’s staff who are rude and obnoxious. Used their delivery and instillation team and they were fantastic as well. If you are lucky enough to have a HBH Woollcott’s near you then never shop at Currys who think they have the monopoly but the news for them is that HBH Woollcott’s provide a far better customer experience and you will return.

26 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant local company with great…

Brilliant local company with great standards. I have bought lots of goods from the Wadebridge branch in the last few years. Staff are polite and knowledgeable and their records of previous transactions are great. In a recent experience, out cooker hob broke on Friday, and an identical one was fully fitted by Tuesday morning. Why go to anyone lse.

15 de agosto de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review. We will ensure that your comments are passed on to the Wadebridge team, and we look forward to being able to help again in the future.

Valorada con 5 estrellas sobre 5

Our Bodmin branch is great

Our Bodmin branch is great, Have had our tv repaired in the past, and aerial problem service is second to none, definitely recommend this company great customer service.

11 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic shop

Fantastic shop, and fantastic delivery too, from the time we walked into the shop, steve couldn’t be more helpful, and James & James delivered the product with a smile too, interestingly I asked James & James what are like to work for, and they said brilliant as it’s a family run business

7 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A family run company of the highest…

A family run company of the highest order. Their company motto is “A company in pursuit of excellence”. They certainly reach that. Liskeard & Bude are the two stores we have dealt with and service is second to none. The staff are friendly, but professional. Their knowledge is first class and the gentleman that deliver & install are also top class. Many of the staff have been there a long time, which say a lot about the company.

28 de julio de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for leaving us a review and for such lovely comments - we'll ensure that these are passed on to the Bude and Liskeard teams!

Valorada con 5 estrellas sobre 5

Brilliant

The guys at liskeard branch really helped me out after my kids broke our Samsung tv. Being on a budget but not wanting to downgrade they recommended a model from last year. Their knowledge and professionalism give my the confidence to buy it and I’m glad I did. I would have never landed on this tv without their advice. Fantastic company with brilliant staff.

14 de julio de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you so much for taking the time to leave us such a lovely review! We'll ensure that your comments are passed on to the store team!

Valorada con 5 estrellas sobre 5

Excellent service from Matt St Austell

I had a problem with my iPad, connecting to itvx. I thought I would have to buy a new iPad. Matt sorted the problem out for me, without the purchase of a new iPad. As I have such good service I will always now use woolacotts without shopping around.

Steve B

7 de julio de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review, we're glad to hear that we were able to help!

Valorada con 5 estrellas sobre 5

I have every confidence with this company

Only went in to buy a chest freezer and after chatting with Matt and Ollie at the Plymouth branch I decided to upgrade my current Oled tv to a new one. They are very informative and super friendly and helpful. No pressure selling whatsoever. I felt very comfortable and happy with both of my purchases today and the tv was installed 4 hours after. Thankyou

5 de junio de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review, and thank you for your kind comments! They have been passed on to the Plymouth store team.

Valorada con 5 estrellas sobre 5

Paul stephens in st austell branch

Paul stephens in st austell branch.
Got my tv taken away for repair came back quick with a price wasn't in my price range so he found me something in my budget for a new tv, Friendly, quick, easy purchase over the phone.
Definitely deserves a lot of recognition.

22 de mayo de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review! We'll ensure that your feedback is passed on to Paul and the management team at our St Austell store.

Valorada con 5 estrellas sobre 5

Woolacotts in Wadebridge - excellent store

Used Woolacotts in Wadebridge three times now and each time the service has been excellent. Corrina assisted us in store. Ben and Travis delivered and installed our TV and Sonos, and were friendly, polite and extremely helpful.

19 de abril de 2023
Opinión espontánea
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Respuesta de HBH Woolacotts

Thanks for taking the time to leave us a review - we're delighted to hear that you've been pleased with the service you've received both from our sales team in store and our delivery team!

Valorada con 5 estrellas sobre 5

Love Woolacotts.

Bought all my kitchen appliances at Woolacotts Bude... they went above and beyond to sort it all out. Jay at Bude totally top rate. I love this shop and so do all my pals. Great prices too.

28 de diciembre de 2022
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave us a review - I'm glad that we were able to assist and I hope we see you in store again soon!

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