Speed at which the claim is handled is why I like the service. You simply fill in a form - not the best online form because if you have an eye test with an eye health test and prescription glasses,... Ver más
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Consulta las opiniones de los clientes
It is easy to make general claims and the company gives you a direct link on their platform to Health Shield, plus you can download the app. To claim for the PMI excess that has been a lot more diffi... Ver más
ITS THE BEST I have been a member of Health Shield since 1964and during that time can honestly say that I have never had any difficulty with any aspect of the service provided. Information reques... Ver más
Have made 2 claims for optical now. Easy to make claims and the turnaround is literally 2-3 days before you receive notification it has gone through. Money in my bank in less than a week. Brilliant 👏... Ver más
Información sobre la empresa
Escrito por la empresa
We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.
Información de contacto
Electra Way, CW1 6HS, Crewe Business Park, Reino Unido
- 01270 588555
- www.healthshield.co.uk
4,7
Excelente
4 mil opiniones
Invita a los clientes a opinar
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Healthshield is really straight forward…
Healthshield is really straight forward and quick and helps cover those inevitable yearly costs with dental , optical care.
2 de julio de 2026
A+ very quick
8 de julio de 2026
Swift and straight to the point
Swift and straight to the point. I also love the way, you know exactly where you are and what stage the claim is at.
22 de julio de 2026
Easy to claim and quick refund process
1 de julio de 2026
Fast efficient no hassle :-)
15 de julio de 2026
Very easy to use
21 de julio de 2026
I am lucky that my employer offers this…
I am lucky that my employer offers this as part of my package. I find claiming easy and straight forward. On the odd occasion when I have emailed with a query it was dealt with quickly and efficiently. It is refreshing to find a company that seems to be organised and gives good customer service.
21 de julio de 2026
Opinión espontánea
No problems at all as long as you have…
No problems at all as long as you have the correct receipts showing "paid", "qualifications", and the treatment.
Been okay for me with only a couple of forms needing resubmission.
All good 🌟🌟🌟🌟🌟
20 de julio de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I WOULD NOT RECOMMEND THIS HEALTH…
I WOULD NOT RECOMMEND THIS HEALTH INSURANCE FOR ANYONE
Terrible customer service. They never answer our questions properly. Always requesting additional information when we send questions via our own email that they have in their account. It does not adequately cover doctors outside the UK, so now that my company changed the plan, and following their reply I'll have to change my doctor who looked after me and avoid going to the doctor whilst traveling as the travel policy is not flexible , while other plans are. I would NOT choose this plan for myself and neither for my company.
Updating this with more: The insurance does not accept doctors who are only registered with the General Medical Council (GMC). The doctor must be registered as a specialist, which is extremely confusing.Customer service failed to explain this requirement properly, and as a result, I lost a significant amount of money.
Update re company reply: The Customer Service did not provided a full information on the terms and conditions for accepted qualifications. Also note, their customer service never provide a proper answer/information.
20 de julio de 2026
Respuesta de Health Shield Friendly Society Ltd
Hello Paola,
I am sorry there was an issue with your claim. In order for a claim to be paid your treatment must fit with the accepted qualifications that need to be provided when claiming. To help with future claims, there is a list of accepted qualifications (in this link) https://www.healthshield.co.uk/customers/accepted-accreditations-and-qualifications/ and we ask that members check this before booking a treatment.
When joining the membership we send your membership plan and terms & conditions which outline the amounts that can be claimed for each benefit and what can be claimed for each benefit, these are also sent on each renewal term. We advise our members to check both documents before making a claim, however, if you feel incorrect advice has been provided to you regarding a claim, I would be happy to look into this further for you and can be contacted filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555. Thanks, Hannah
Very easy to put claim in and response…
Very easy to put claim in and response is received quickly back
Payment always goes in within the time frame
18 de mayo de 2026
Fast rembursment
16 de julio de 2026
Swift and efficient.
1 de junio de 2026
Claims Process
Process is easy to follow to make a claim which is then process very quickly along with reimbursement
4 de junio de 2026
Submitting a Claim
Submitting claims on line is easy. I receive notification that my claim has been received and one when it has been approved. It is back in my bank in 3 days. Fantastic service.
28 de mayo de 2026
ALWAYS VERY QUICK RESPONDING AND PAYING…
ALWAYS VERY QUICK RESPONDING AND PAYING OUT
8 de julio de 2026
Usual punctual, thorough and kindly treament.
Usual punctual and thorough and kindly considered (I am elderly and lame) service.
I have been a regular patient at this practice since 1971
and have always been well pleased, and never had cause for complaint.
Thank you.
23 de junio de 2026
Fairly straightforward process
Fairly straightforward process. Claim processed in good time.
30 de junio de 2026
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