HiQ Tyres & Autocare - Dudley Opiniones 

51
TrustScore: 4.5 sobre 5

4,7

New Mill Street, DY2 8PB Dudley, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always polite and helpful used this garage for a couple of years now and will continue too. Andy.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited the Dudley centre after a blow out on the previous night. Guys were able to immediately inspect the tyre and order a new tyre for for delivery on the Monday whereas other tyre centres coul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simply visited for 2 new tyres after online booking and selecting what I needed. Useful generic information on site selecting needs, local phone number available for further information. Same day book... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic experience! We are new drivers and this is our third MOT. The team were incredibly helpful and friendly and kept us up-to-date of the cars progress throughout the morning. Best MOT option in... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Estación de inspección de automóviles
  3. Mantenimiento y reparación de automóviles
  4. Servicio de automóvil
  5. Taller mecánico
  6. Inspección técnica de vehículos

Sobre HiQ Tyres & Autocare - Dudley

Información proporcionada por diversas fuentes externas

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Información de contacto

  • New Mill Street, DY2 8PB, Dudley, England, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

51 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(51)

2498 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Dudley centre review ...

Visited the Dudley centre after a blow out on the previous night. Guys were able to immediately inspect the tyre and order a new tyre for for delivery on the Monday whereas other tyre centres couldn't get one until the Wednesday.

Checked all the other tyres just in case and fitted replacement without issue ... would definately recommend

11 de octubre de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Thank you for leaving a review Paul! We're glad we could quickly assist you with your tyre issue and get you back on the road. It's great to know that you were satisfied with our service and the prompt delivery. Thank you for recommending us!

Valorada con 5 estrellas sobre 5

Best customer service

I suffered a burst tyre on my works van whilst working in Dudley, fortunately I was just around the corner from this garage. The two lads there were just about to have their dinner break but worked through to source and fit a replacement tyre and get me back on the road within half an hour.
They didn’t have to do that and both went out of their way to help me.

They were both polite, respectful and so helpful I couldn’t thank them enough.

I would absolutely recommend this garage to anyone.

7 de octubre de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Thank you for the recommendation Dawn! We're happy to hear that the team helped you so quickly during your tyre issue.

Valorada con 5 estrellas sobre 5

Went a few weeks ago for my MOT

Went a few weeks ago for my MOT. Got a free MOT with service which was brilliant value for money. Spoke to Paul who was really informative. Never had another issues, friendly staff, would definitely go there again

29 de septiembre de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi there, thank you for leaving a great review. We're happy to hear that you found great value in our service and MOT offer. We look forward to seeing you again.

Valorada con 5 estrellas sobre 5

Excellent customer service from Paul…

Excellent customer service from Paul and Shawn. Even took time out to show me where my locking wheel nut was hiding, just in case I ever needed it. Will definitely be using again and recommending to friends and family. Thank you!

24 de septiembre de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi there, thank you for recommendation! We're happy to hear you received excellent customer service.

Valorada con 5 estrellas sobre 5

Had a second visit to Hiq Dudley within…

Had a second visit to Hiq Dudley within a couple of weeks, for a different reason, and once again the lads went above and beyond to sort my car out. They kept me informed as to progress of the repair work and were very helpful, polite, friendly and professional. Would highly recommend the Dudley branch.

18 de septiembre de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi Michaela, thank you for recommending us. We're happy to hear that our team provided exceptional service during your visits. We appreciate your kind words regarding our team's helpfulness and professionalism.

Valorada con 5 estrellas sobre 5

On an overnight trip from blackpool…

On an overnight trip from blackpool with the girl friend and engine management lightcame on the Friday night.
After 3 garage let downs, pulled in to see if they could help.
Paul & Tristen were busy, but went out of their way to help and ran a diagnostic to make sure I could drive home. Results came back and advised to get it checked when I get home but the fault was cleared and safe to drive. (Still not come back on to date 18/09).
Cheers guys and thankyou both again

13 de septiembre de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Thank you for leaving a review Edward. We're so glad we could assist you during your trip back from Blackpool. We appreciate your kind words and are happy to hear that the engine management light has stayed off.

Valorada con 1 estrellas sobre 5

Headlight Adjustment

Booked my car in for an MOT fully expecting it to pass being just under three years old, a new purchase, and still under warranty.
I received a call stating that it had failed as the headlights were to high and it would cost thirty pounds to have them adjusted. I explained that the car was under warranty and I would have them adjusted and return the car for the MOT re-test. I was then informed, without any detailed knowledge of my warranty, that this would not be covered. I felt I had little choice but to pay the thirty pounds in order to obtain an MOT certificate.
Five minutes after coming off the phone I received another call from the garage stating that the work was complete and the car ready for collection!
This made me more than a little suspicious particularly when a read another review dated 28 May 2025 that 'Karim' had a similar issue.
As a pensioner I felt that I had been taken advantage of for work that was either not necessary, not completed or took less that five minutes to complete!
Will not be returning to this garage

16 de julio de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi Francis,

We're sorry to hear about your recent experience. After investigation with the Centre, we have received the following response.

Following the MOT failure, the Dudley team’s priority was to help ensure your vehicle could pass by completing the necessary work. The Centre advised that you might be able to claim the repair under your car dealer's warranty, as you initially believed it would be covered. However, after contacting the dealer, you were informed it wasn’t eligible, so the Centre proceeded with the repairs to avoid further delay.

We remain committed to delivering a high standard of service and addressing any concerns with care. If there’s anything further you’d like to discuss, please email us at customerservice@hiqtyresandautocare.co.uk.

Kind regards,

HiQ Team

Valorada con 1 estrellas sobre 5

What a waste of time

What a waste of time i had been on their website tor a trye picked the one and booked fitting for Monday when I hot there the guy said there is no hooking hor me I showed him the order number then he said we called you earlier but I hadn't got any missed calls? So I said could you do it Tuesday same time which they did.

7 de julio de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi there,

Thank you for bringing your concerns to our attention, and we apologise for any inconvenience this may have caused you. After investigation with the Centre, we have received the following response.

The Centre claim that you arrived at the Centre to have a tyre fitted, which had been booked through Blackcircles. Unfortunately, the tyre could not be located on our system at the time, and as it was past their 12pm cut-off for same-day fitting, the Centre were unable to complete the work that day.

The Centre understood that this delay may have caused some frustration, so they arranged the booking for the following day and contacted you to confirm that the tyre had arrived and was ready to be fitted.

The team claim they spoke with you on the day, and you appeared satisfied with the resolution at the time. However, if you have any further concerns, please contact customerservice@hiqtyresandautocare.co.uk with any further details.

Kind regards,

HiQ Team

Valorada con 5 estrellas sobre 5

Amazing service on weekends

I had a flat tyre on Saturday morning.
Managed to drive to HiQ in Dudley.
They managed to fix it straightaway even they were busy.
Reasonably priced. Excellent customer care service.
Overall very happy

31 de mayo de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Thank you for taking the time to leave us this amazing review, Mohammad. We're happy to hear that we could assist you with your flat tyre on Saturday, and get you back on the road quickly.

Valorada con 1 estrellas sobre 5

Tried ripping me off for headlights adjustments on MOT

I had my MOT done which was fine and when it came to them adjusting the headlights, they asked for an additional £30 on top which was too much, when I have never paid more than £5 for the adjustments. The adjustment itself did not even take 5 minutes. At the end, they charged £20 which i had no choice but to pay as they were failing my vehicle. Customer service is appalling, no smile or greeting upon arrival as they looked all very serious. Was there for ages. I won't be returning here, not that they will be bothered

25 de mayo de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi Karim,

Customer Service is extremely important to us here at HiQ.
Please email our Customer Service Team: customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.

Kind regards,
HiQ Team

Valorada con 5 estrellas sobre 5

Took a Mercedes in as we thought the…

Took a Mercedes in as we thought the Mercedes dealer price was too expensive. Not only did Sean and his team find the original issue didn't exist, but highlighted the real issue of tyre faults. Swapped tyres and car is running smoothly

14 de abril de 2025
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi Mr Edmiston,
Thank you for taking the time to leave us this excellent review. We were glad to help you get your Mercedes back on the road, running smoothly!

Valorada con 3 estrellas sobre 5

Slow service

Only 1 jack across 4 bays available. Very poor and resulting myself to be here much longer than anticipated.
The guys were friendly enough offering refreshments but felt like they were pre occupied in other areas not work related.

29 de octubre de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi Terry,

Thank you for taking the time to leave us a review. We value all feedback and apologise for the inconvenience caused on this occasion. We will be delighted to help with anything your vehicle may need in the future.

Kind regards,
HiQ Team

Valorada con 5 estrellas sobre 5

Paul very helpful.

Paul very helpful.. Got squeaky noise on wheels and Paul helped out straight away with diagnostic and got car booked in with great advice too..

15 de agosto de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Hi there Dave! Thank you for leaving us such a fantastic review, we were glad to help!

Valorada con 5 estrellas sobre 5

They did great job on my car

They did great job on my car, really friendly staff and they look after your car every singh thing with dry seriousness.
Thanks team

23 de julio de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Thank you for your kind words about our team and the service you received. We hope to see you again soon :)

Valorada con 5 estrellas sobre 5

First time using HiQ

First time using HiQ and it won’t be the last. Very impressed with the level of service. MOT done within 90 mins.

Shaun was very polite and the reception was very clean too.

Would recommend them 100%

15 de julio de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Thank you for choosing us to work on your MOT! We look forward to seeing you soon :))

Valorada con 5 estrellas sobre 5

Dudley Branch = Amazing

Such great staff in the Dudley branch. They helped me sort my car out today super quickly, during a very stressful personal time. They are always so polite, accommodating and professional. They also take the time to explain things. Would 100% recommend to anyone based in the Midlands

10 de mayo de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Nikkie,
Thank you for taking the time to leave us such a fab review. We will always go above and beyond for our valued customers.
Best wishes,
HiQ Team

Valorada con 5 estrellas sobre 5

New Tyre

Straightforward tyre change but carried out quickly and as promised

2 de mayo de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

David, thank you for leaving us a fab review.

Valorada con 5 estrellas sobre 5

Friendly, helpful, trustworthy and fairly priced.

Had two Mots carried out recently. Staff are always very friendly, helpful, trustworthy and fairly priced. Would highly recommend.

11 de abril de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Your kind words of recommendation are hugely appreciated Ian. We will be delighted to help with anything your vehicle may need in the future!

Valorada con 5 estrellas sobre 5

Best MOT in the area

Fantastic experience! We are new drivers and this is our third MOT. The team were incredibly helpful and friendly and kept us up-to-date of the cars progress throughout the morning. Best MOT option in the area, very quick (finished the service, repairs and MOT by lunch after dropping off at 8:30!), affordable, and knowledgeable. We would highly recommend. Thank you to the whole team.

11 de abril de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Katie,
Thank you for taking the time to write our team such a wonderful review. We will be delighted to help with anything your vehicle may need in the future.
Best wishes,
HiQ Team

Valorada con 5 estrellas sobre 5

Brilliant service from HiQ tyres

Brilliant service from HiQ tyres! Had a puncture, they checked it and got it sorted on the spot and made me aware of other issues with my tyres plus recommendations.
Great guys, highly recommend.

11 de abril de 2024
Opinión espontánea
Logotipo de HiQ Tyres & Autocare - Dudley

Respuesta de HiQ Tyres & Autocare - Dudley

Your kind words of recommendation are hugely appreciated Shantal. We will be delighted to help with anything your vehicle may need in the future!

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