Homebase - Cambridge Opiniones 

165
TrustScore: 4.5 sobre 5

4,5

Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... Ver más

Valorada con 2 estrellas sobre 5

We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, Reino Unido

  • 0345 640 7256

4,5

Excelente

TrustScore: 4.5 sobre 5

165 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 47% de las opiniones negativas

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4,5

Todas las opiniones

(165)

754 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Emergency sink plunger needed

Ashley directed me to where sink plungers were kept as I was in a hurry- he was totally accurate which saved me time- thanks! Unfortunately the size I wanted was out of stock but I made do with a huge size instead!

10 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy return

Was able to return the wrong paint in exchange for a gift card (as I didn’t have the original payment card with me) which I then used to get the right paint.

10 de marzo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Paint not labelled like it used to be

Went to buy some bathroom paint, found everything I needed finally. Kitchen and bathroom paint is not labelled like it used to be. I had to get a colour chart to see what colour can I was looking for (in Crown paint). Very limited choice of colours available, so went with Dulux. Then had a search for white satin....

20 de febrero de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Really misleading advertising

Lots of big posters saying second tin of files paint half price. Toby at the paint mixing desk was fantastic and really knowledgeable. He also thought that the advert was true. I bought 6 tins of trade paint expecting three cans to be half price. When I got to the till and they didn’t come up with the discount. Eventually in the tiny small print at the bottom of the poster it was noted that it said ‘excluding trade paints’. This is really misleading and bad advertising!!

19 de febrero de 2024
Opinión espontánea
Logotipo de Homebase - Cambridge

Respuesta de Homebase - Cambridge

Hi Karen,

Thank you for sharing your feedback with us, we're sorry the advertisement was not clearer. We will make sure to share your feedback with our merchandising team.

Kind Regards

Team Homebase

Valorada con 1 estrellas sobre 5

Given the wrong order but only realised…

Given the wrong order but only realised when I got home. Very irritating.

19 de febrero de 2024
Opinión espontánea
Logotipo de Homebase - Cambridge

Respuesta de Homebase - Cambridge

Hi Louisa​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Great service at Cambridge Homebase

We brought a sideboard which needed to be bought in from the warehouse. The lady at Customer services was very helpful and kept us up to date with how long it would take. Zaine was amazing. He wheeled the furniture on a trolley to our car and helped my husband lift it in the boot. He was very friendly and helpful 🙂

18 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A chap called Ollie

A chap called Ollie. Helpful and attentive- engaged and spoke which is generally sadly lacking in the retail business but Ollie helped me get my lawn mower in and out of my car and fix the issue I had with it. Thanks Ollie!

17 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff. Ollie helped put wood onto trolley and into my car as I am heavily pregnant- very friendly and willing to offer assistance! 5 star service

17 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Experienced very friendly and helpful…

Experienced very friendly and helpful staff on our recent visit, a lady who was busy in the plant section took trouble to locate the item we wanted despite having g her own work to do, also very nice and friendly lady Julie On the checkout, together with a very helpful young man called Zayne who helped me to load up our car with a large cabinet, and was most courteous and polite, all a credit indeed to your company.

16 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful friendly staff

On our visit we encountered a wonderfully helpful
staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous warrhouse to where a variety of unlinked small items (mop heads, tape measures, rubber protecting feet) were situated - nothing was too much trouble. We would never have found the small items on our own. A colleague of his staffing the till (unfortunately we have forgotten her name) was very helpful to me when I discovered that an existing injury had started bleeding. These two were stars.

15 de febrero de 2024
Opinión espontánea

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