Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... Ver más
We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... Ver más
La empresa ha respondido
I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... Ver más
Información sobre la empresa
- Tienda para la reforma del hogar
- Proveedor para baños
- Tienda de hágalo usted mismo
- Tienda de muebles
- Vivero
- Tienda de mobiliario para cocina
Sobre Homebase - Cambridge
Escrito por la empresa
Homebase
Escrito por la empresa
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Información de contacto
Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, Reino Unido
- 0345 640 7256
4,5
Excelente
165 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 47% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Helpful staff
Every year I buy my Christmas tree at Homebase. They always have a big assortment to choose from. This year I ordered online, but in the store I’ve realised that it was too small. A shop assistant unpacked several other trees and I could return the initial one and buy a new one. It looks gorgeous at home now! Happy Christmas
3 de diciembre de 2023
Respuesta de Homebase - Cambridge
Hi Tanya,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Rusty discounted product
Product discounted by 50%. After a 40 mile trip to collect was given rusty product. Would have refused it if paid full price. No explanation of why discounted when ordering.
10 de diciembre de 2023
Opinión espontánea
Respuesta de Homebase - Cambridge
Hi Paul,
Thanks for your feedback. We’re sorry for any disappointment caused - We have just emailed you regarding this 😊
Thanks,
Team Homebase
Click and collect - complete disappointment, took money, items not available
Paid for item to click and collect, had the text message to say it was ready, half way there had a phone call I missed driving to say they actually did not have items in stock and would not get them moving forward.
Complete waste of my time sadly, and though I am sure the money will be refunded, as normal with these these things it is not immediate and will be a few working days.
So disappointing, if they do not have items in stock, they should not be available for purchase, and certainly messages should not be sent in error to say items are ready for collection if that is not the case.
6 de diciembre de 2023
Opinión espontánea
Respuesta de Homebase - Cambridge
Hi there,
Thank you for taking the time to leave us a review, we're sorry to hear that there was no stock of what you ordered. We try to keep our online stock levels correct however there can be variances due to damage and theft, we're sorry that you were affected by this.
Team Homebase
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.