The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... Ver más
La empresa ha respondido
Horsted Retail Park, Maidstone Road, ME5 9SQ Chatham, Kent, GB
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The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... Ver más
La empresa ha respondido
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be qu... Ver más
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix... Ver más
Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to re... Ver más
Escrito por la empresa
Escrito por la empresa

Horsted Retail Park, Maidstone Road, ME5 9SQ, Chatham, Kent, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 47% de las opiniones negativas
Suele responder en menos de 2 semanas
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A quick response to my order,good value for the price,friendly staff.Efficient all round,well done.
Great customer service and support. I had a young lady look up products on their instore computer, and given advice on what best product and price to buy.I brought a lot instore, and was given assistance to the car park,with my shopping, for which I was very grateful
Staff shortages meant long wait for click and collect, only I staff member around on till. She was lovely then had to come off till to serve myself and another customer . Then she went back to till where another staff opened another till.
The service was good as far as nice friendly staff
Easy to order and fast delivery of well packaged items.
I wasn’t sure what to do but a lady told me . It was quick and easy
Payment system is simple and delivery was quick.
Visited your Rochester store and was looked after by Tetiana (hope that’s the right spelling) such a lovely person. Really patient with my daughter as she went through colour options (for ages) and helped me find everything I needed! Thank you again!
My click and collect text arrived within the hour. My order was in a trolley all ready to go. Very slick. Saves finding item in the store. Good price too. Will use it again
The staff member helped with getting plant for me as I'm in wheelchair.
Came in with low expectations of a quick and simple grab and go shop , found they had a lot more of what I needed , Paul was fantastic guiding me aisle by aisle to gather up what I needed , took me to smiley ladie at check out
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix my strimmer, and helped me load compost in to my car if i could of taken him home with me i would thank you homebase Chatham
Bought some decking online with a discount code and had reason to go pick it up. Nothing special, however the staff were awesome, it was busy, they looked short staffed but I was still served with a smile and with an efficiency that would have made a time and motion inspector wet theirself with joy. The I'm sorry I didn't grab your names but kudos to the lovely lady and gent that helped me. Made my day a little brighter. Nice one.
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be quicker if she got them from the stockroom. This she did in under a minute. Meanwhile a supervisor asked if I was being helped.
I don't normally bother doing reviews. However, this showed intelligence, good knowledge of the stock room, and efficiency.
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