The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... Ver más
La empresa ha respondido
Horsted Retail Park, Maidstone Road, ME5 9SQ Chatham, Kent, GB
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The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... Ver más
La empresa ha respondido
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be qu... Ver más
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix... Ver más
Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to re... Ver más
Escrito por la empresa
Escrito por la empresa

Horsted Retail Park, Maidstone Road, ME5 9SQ, Chatham, Kent, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 47% de las opiniones negativas
Suele responder en menos de 2 semanas
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Paul was extremely helpful and patient even tho I was a difficult customer. Credit to homebase
5 stars
Great friendly staff it's nice to shop somewhere where they know their stuff
Collected just before closing time. Sales assistant sweeping up greeted me with a big smile.
Very good experience.
I was served by a lovely lady called sue who was very welcoming and helpful with getting my order quickly, I would like to pass on these thanks for the great service
I don’t normally take the time to write reviews about places I visit but I thought I should.
I visited homebase today at 17:36,
I was served by Suzanne who had a lovely smile on her face,
There where 2 men at the other till that click and collects where.
We all then had a bit of banter we were all smiling and laughing!
It’s so nice to be able to have a bit of banter and a laugh with workers these days and they made the whole shopping experience much better!
So many people are moody it just puts a dampener on the day.
But these 3 people made my night, I was still giggling in the car.
Credit where it’s due thank you!
I’m gutted I didn’t get the 2 mens names but I’m sure they know who they are 😊
Thank you!
Ordered online and the product was available to collect a hour later but sadly we couldn't collect until nearly closing time but nethertheless 2 strong young men helped to load the 25 bags of Plumb Slate into the van
Excellent job boys.
Shop open so I could get what I needed after work , store easy to navigate to find products and served efficiently and politely by staff. What more would we ask for. Many thanks
Easy to click and collect. And the man at homebase Chatham when I collected was so friendly and helpful.
Price availability and stuff friendliness. Hassle free and payment offers all available. Im really happy with the purchase experience.
Great price deal on laminate flooring...easy to order and delivered on time.
Having what I needed was in stock. Being able to click and collect.
Went into store to buy a sideboard to be told by the member of staff its only available online and not stocked. Went home to order and found there were 3 in stock available for click and collect. Waste of a journey.

Respuesta de Homebase - Chatham
Great service from some lovely staff. Always so helpful and friendly which is why I come back
One of the boxes had a broken lid and there were no more available. They gave us a discount which we were happy with. Very nice, helpful staff.
I brought extra couldn't resist a plant as was given a lift .girl in till helped me and also went to fetch my paint and bulbs ordered
Just so so simple.
How it should be.
Ordered for my sister in law from a different store.
Collection available within the hour.
Bravo HomeBase
We use this Homebase often and we are always made welcome by Ailsa she’s always more then happy to help and always smiling
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