Homebase - Harlow Opiniones 

224
TrustScore: 4.5 sobre 5

4,7

Edinburgh Way,, CM20 2TN Harlow, Essex, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.

Valorada con 5 estrellas sobre 5

Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... Ver más

Valorada con 5 estrellas sobre 5

It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... Ver más

Valorada con 2 estrellas sobre 5

Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Edinburgh Way,, CM20 2TN, Harlow, Essex, Reino Unido

  • 0345 640 7802

4,7

Excelente

TrustScore: 4.5 sobre 5

224 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 49% de las opiniones negativas

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4,7

Todas las opiniones

(224)

752 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great store and staff

The store is a joy to visit.
The spaciousness of the store and the stock variation is excellent.
The friendliness and helpfulness of the staff makes it very attractive to use. Your assistant Susan who showed me where the items I was looking for were situated, then served me!
The prices are very competitive.

29 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to shop

Easy to shop, all staff were polite. Shop orderly and easy to locate items. Great bargains in the garden centre.
Diane at checkout was very helpful

30 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service.

I experienced outstanding customer service from two members of staff Leanne and Steph. I was looking for 10 storage boxes but there were none on the shop floor. They located 6 boxes from the store room and tracked down more from Bishop Stortford and arranged them to be collected from there by the store manager and brought to Harlow store. The ladies were lovely, very helpful and this is the best customer service I have received in a long time. I’m very impressed.

27 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

All the staff are so friendly and…

All the staff are so friendly and helpful especially Diane.
I really feel at home there.
The furniture I bought was so solid but easy to put together and I was asked if I needed help to my car by every staff member I saw.
Thankyou

8 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Diane

Diane, who served me at the till was very friendly and polite.
She checked if I had found everything I needed.

23 de enero de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Misleading pricing labeling

Misleading pricing labeling.
Products had price on. And a big sign saying 20% off.
The sign implies original price and you get 20% off. Once at the till we found this was an already discounted price. There was no sign of the real original price or no indication that this price was already reduced. (Red letters or a reduced wording)
We feel this was intentionally misleading and sure you should have some legal obligation to show original price of a discounted product.

22 de enero de 2024
Opinión espontánea
Logotipo de Homebase - Harlow

Respuesta de Homebase - Harlow

Hi Freddy​,

Thanks for bringing this to our attention. We’re sorry for any disappointment caused. Feedback is like this is incredibly important to us. Please feel free to reach out to us with any pictures of this on the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we can look into this further for you.

Team Homebase

Valorada con 5 estrellas sobre 5

Very convenient

Very convenient, ordered Christmas lights online and then was able to pick them up in store.
Quick and efficient service. Staff were professional and quick 😃

3 de diciembre de 2023
Valorada con 4 estrellas sobre 5

Plants

Went and got what I wanted, straight up to till Susan severed me, she is always lovely and really helpful. When I come in the store.

17 de enero de 2024
Opinión espontánea

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