Homebase - Morecambe Opiniones 

93
TrustScore: 4.5 sobre 5

4,5

Unit 2 Hillmore Way, LA4 4DD Morecambe, Lancashire, GB


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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I went deliberately to buy tester pots, all showing 90% off, 50% off, not the big tins. At the till it showed over £16 for 6 piddly pots, even their own brand. Questioning, I was patronized with... Ver más

Valorada con 5 estrellas sobre 5

I bought an outside storage unit which I found to be damaged when I got home. It was agreed I could return and change it. The staff were welcoming, friendly and very helpful. I was impressed by their... Ver más

Valorada con 5 estrellas sobre 5

Came to homebase from a friend's recommendation after not having any luck with a orevious kitchen designer. Deb from the morecambe branch was so helpful and honest with everything to get my kitchen d... Ver más

Valorada con 4 estrellas sobre 5

I would have preferred to have found the dustpan and brush in-store on my first visit but as it was no longer stocked at Morecambe, I came home and ordered it online. It was only a couple of days unti... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Unit 2 Hillmore Way, LA4 4DD, Morecambe, Lancashire, Reino Unido

  • 0345 640 7845

4,5

Excelente

TrustScore: 4.5 sobre 5

93 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 47% de las opiniones negativas

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4,5

Todas las opiniones

(93)

755 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

My Autistic son ordered a kitchen

My Autistic son ordered a kitchen. I rang and arranged delivery with them for today. I asked them to call my number in case he was at work. They called him and because he was at work and didn’t answer the phone, they decided not to even knock on the door. My husband and older son were in. Absolutely diabolical. I think that they feel they can do what they like because of his condition. Well I will not stand for it.
I contacted Homebase head office and spent ages on the phone. I didn’t feel hopeful when I put the phone down. However, I called the store I ordered the kitchen from and Nick the store manager was great. The kitchen is being delivered tomorrow hopefully.
Nick listened to my issues and got back to me with a resolution quickly and has said to call if I have any concerns or issues.

18 de marzo de 2024
Opinión espontánea
Logotipo de Homebase - Morecambe

Respuesta de Homebase - Morecambe

Hi Shirley,
We are sorry to let you down on this occasion.
We can see this is being investigated by our escalations team.
Many Thanks
Team Homebase

Valorada con 5 estrellas sobre 5

Convenient

I was able to order online because there were few items left in stock and picked up some loft flooring at the same time.

16 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great job, Morecambe

We went to the Morecambe store to purchase a log store, it wasn’t kept on the shop floor so they asked a member of staff called Steve to get it from the stock room not only did he get it, he brought it through the tills with us, pushed it out to the car and offered to assist us with loading it. Excellent service.

10 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very easy process

Very easy process. Never done it before so wasn’t quite sure how it worked. Staff very efficient and friendly. My order was waiting for me. No problems. I will do this more in future. There were only 4 tins of the paint left according to website so I wanted to make sure I got it.

1 de febrero de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

The bin lid is broken and one of the…

The bin lid is broken and one of the units when opened is broken

16 de enero de 2024
Opinión espontánea
Logotipo de Homebase - Morecambe

Respuesta de Homebase - Morecambe

Hi Lisa,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager so that they can support in resolving this for you. Alternatively please pop back to the store with the items and they will exchange these over for you.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Customer service with a smile, over and beyond the level found in many other stores these days.

Very friendly, helpful staff. The box was slightly damaged and they checked the furniture for damage before I took it. Helped me with my search for storage inserts and went online to help find what I wanted. Happily brought my purchase out to the car(None in stock.) I already shop at Homebase quite often, but a new customer would, I'm sure, be impressed enough with the service to come again. Thank you!

15 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Popped into Homebase Morecambe today for a couple of specific items.
The staff were pleasant and cheerful.
Always a great experience shopping at the morecambe store.

10 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ignorant customer service at the…

Ignorant customer service at the Morecambe store!

2 de enero de 2024
Opinión espontánea
Logotipo de Homebase - Morecambe

Respuesta de Homebase - Morecambe

Hello Steve,

Hi, we're sorry to hear this! Please get in touch through the following link and we will get back to you as soon as we can - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)

Kind Regards

Team Homebase

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