Homebase - Penge Opiniones 

125
TrustScore: 4.5 sobre 5

4,3

45 Oakfield Road, Penge, SE20 8RD London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Order placed online, collected next day with no problem. Much improved from last year's disappointment. Well done! Many thanks.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Avoid online ordering!! Ordered Dulux paint which was showing “in stock” for Click and Collect from Penge, assuming it would be ready same day after receiving email confirmation of order. Waited 2 da... Ver más

Valorada con 5 estrellas sobre 5

We collected a garden sofa set from Homebase Penge using the click and collect service. Huge thanks to Josh who went above and beyond bringing the large box out to our car, unpacking and trying to hel... Ver más

Valorada con 5 estrellas sobre 5

Collected my order from Homebase Penge, London. I was let down by the cab company I had booked and Collete was amazing. She found a local cab company (Clockhouse), who were there within 10 minutes a... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • 45 Oakfield Road, Penge, SE20 8RD, London, Reino Unido

  • 0345 640 7018

4,3

Excelente

TrustScore: 4.5 sobre 5

125 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 44% de las opiniones negativas

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4,3

Todas las opiniones

(125)

738 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service at Penge

I visited Homebase Penge, fantastic staff and very helpful. The staffs are extremely knowledgeable about products.
I am always very satisfied shopping at Penge Homebase.

3 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Resolved issues (update)

*Update to my previous review:
After my poor experience at the Streatham store I was contacted by Molly from customer service who was apologetic and promptly arranged for me to return the damaged items for replacement at another store.
At the Penge store I was met with very helpful staff and store manager who went out of their way to resolve my issues and they have restored my faith in Homebase. I will return to the Penge store for future purchases. Thank you Kumar, Collette and Josh - your customer service is exemplary. And many thanks to Molly from customer service.

9 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful and friendly service

I've just made a purchase of different paints from the Penge store. The assistant on the paint counter (Betty) was extremely helpful and patient with me as I had some techical questions to be answered. She also drew my attention to the buy one get second half price which I had missed as she worked out the best deal. After mixing some paint she carried the products (20+ litres of paint) to the counter for me. Further, one of the female assistants behind the counter then carried the paint to my vehicle in the car park! Amazing service.

22 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service - Well done!…

I would just like to say a big thank you to Betty in the paint department. She was so kind, patient, helpful and highly professional. Her knowledge of the different properties of paint and how to get exactly the right colour is amazing and she made my shopping trip an absolute pleasure.

9 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Home base penge is a great place to go…

Home base penge is a great place to go for all your shopping needs. the manager is wonderful and the staff are friendly, helpful, always very welcoming. they have easy access to the store and a range of products. and my favourite plants in that store.try Homebase penge if you are looking for something for your home or garden.

8 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No help from staff at all

No help from staff at all. I asked where I could find an item and was just waved toward a corner of the shop.
Needless to say I didn't buy anything.

3 de marzo de 2024
Opinión espontánea
Logotipo de Homebase - Penge

Respuesta de Homebase - Penge

Hi Gilda,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase

Valorada con 4 estrellas sobre 5

Kind staff

Lara found the final tin of the paint I was searching for, thank you. And Betty honoured the price match. Thanks

6 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service at Homebase

The Customer service at Homebase is excellent. Good communication, polite and professional staff who go over and above to ensure a good customer experience. The Staff really care about their customers needs.
Very happy with my product and the service.

31 de enero de 2024
Valorada con 5 estrellas sobre 5

Homebase(penge)store team,

Homebase(penge)store team,
I truly love the top notch friendly and very professional customer service me and my wife receive whenever we visit as this store is my local.Specially on our last visit we were served with great help & expertise from (Junaed) who brought couple of chairs down from top and even guided to place on the trolley.
We ended up paying over £300 for the entire shopping and it’s well worthy.
Thankyou so much (junaed) and team.

19 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bathroom cabinet

Friendly welcome at the click and collect counter , item was brought over immediately.
However I did not receive a text or email informing me item was ready to collect.
Apart from that 5 star service.

15 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had to go in and find my own order because they couldnt be bothered to find it

I had to go in and find my order
Myself. They didnt even bother to look, or to even come help me the girl who was supposed to find my order just stood at the counter watching. They tried to say my order was out of stock even thought there was 15 rolls available online and a whole box in the store it was because they couldn't be bothered to go look

15 de enero de 2024
Opinión espontánea
Logotipo de Homebase - Penge

Respuesta de Homebase - Penge

Hi Kel​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

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