HRS - The Hotel Portal Opiniones 

I work in a hotel where some of the reservations are carried out by HRS. All I can say is that 99% of the reservations made by them are wrong, that is either the company name, the credit card does not work, the name of the guest is wrong, you name it.
I don´t know if their workers are just lazy or what´s the problem with this platform, but it would doubtlessly be my last option if I were to make a reservation.

Meine Tochter war im Juli in einem Hotel in Reims. Gebucht war 1 DZ ohne Frühstück. Angereist ist aber nur 1 Person. Wurde bei Ankunft sofort mitgeteilt. Der Betrag für das DZ wurde korrekt abgebucht. Eine Woche später dann der Hammer. Das Hotel hat nachträglich für 2 Personen Frühstück abgebucht ( 94,00 €).
Seit Mitte Juli geht es per Mail und Telefon hin und her. Man wird immer nur vertröstet
Dann kommt ein Anruf, dass das Geld von HRS überwiesen wird. Gott sei Dank dachte ich. Tage später wird per Mail mitgeteilt, dass das Geld schon überwiesen und die Angelegenheit damit erledigt.
Es ist richtig, dass HRS 88,00 € überwiesen hat, aber nur weil das Hotel zwei Tage vorher nochmal 88,00 € abgebucht hat. 94,00 €
stehen aber immer noch offen.
Warum kann HRS nicht kulanterweise die 94,00 € überweisen, obwohl feststeht, dass das Hotel betrogen hat.
Für mich nicht nachvollziehbar

Prenotiamo in hotel 4 stelle. Arriviamo presso la struttura e nessuna camera era disponibile perché ci è stata venduta una sistemazione "immaginaria". Per fortuna le receptionist ci hanno per fortuna trovato una sistemazione in un vicino hotel. Altrimenti cosa sarebbe successo?!? Mai successa una cosa simile!!!!!

Merkwürdig, habe eine detailliert kritische Bewertung für eine HRS Buchung in einem Hotel in Seefeld abgegeben. Mittlerweile sind die nach Datum gelisteten Bewertungen bereits einige Tage jünger als die von mir verfasste, aber meine kritische wird nicht veröffentlicht. Möchte HRS so etwas nicht veröffentlichen?

Pathetic experience booking with them, that too for a corporate stay.
A hotel which apparently was refundable turns out has a deadline for refund policy which was not stated anywhere while booking!

I had to make several calls to them to modify my reservation but they were not helpful at all. Everytime I called, I was told they are waiting to hear from the hotel. Terrible Terrible experience.

Stay away and never book through them!!!

Booked hotel through website for wedding however when we arrived at venue there was no record of our stay. Would never use again!

Salve, la mia valutazione dovrebbe essere sotto lo zero perchè non abbiamo usufruito nemmeno il servizio.
HRS Codice di procedura: 119848109
HRS Codice d'accesso.: 75463
Data della prenotazione: Do. 11.11.2018 | CET
Arrivo / Partenza: Ma. 20.11.2018 - Ve. 23.11.2018

Nella hall dell'albergo mi è stato detto che "Non abbiamo NESSUNA camera per la sua prenotazione, il massimo che posso fare è chiamare negli albeghi vicino che conosco (?) e chiedere (?) se hanno disponibilità. Così ha fatto, e mi ha indirizzato senza pensare due volte all'indirizzo che ha scritto a mano sul mio stampato di prenotazione. Per fortuna dovevamo pagare in albergo senza anticipo e che...non ha servito piu'....Ma il servizio ERA PESSIMO!!!!

Awful service. They sent me an e-mail saying that my card was not valid (fact: it was and still is) and that I needed to get back to them within 48 hours not to lose my reservation. I did get back to them, they never replied until 48h after their first email, to tell me that my reservation was cancelled because I never got back to them (!!!!). And the only way to reach them other than the e-mail which they obviously flatly ignore is via phone - of course a paid service. I will never ever book a hotel through them again in my life.
I can't even make a new one because the hotel has no availability anymore, so one day before my arrival I have to look for another place to stay.

We booked a hotel room for 4. 2 adults and 2 children. We wrote age of a children and a room was for 4. Whan we arrived at the hotel, the recepcionist told us that we have a double room and need to pay extra for two beds. We wrote that to HRS but never got ansvered. So we are finished with that cheaters.

Ho prenotato una camera per 3 persone in un hotel, arrivo in hotel e scopro che la prenotazione a loro era arrivata da 1 sola persona, quindi mi sono trovato a pagare di più.

This is the worst company you an ever imagine , they are good to steal !

They can lie to you for a days and days and blame Hotels for everything . They are very bad . Do not book with them .

HRS computer did not interact with hotel - had to speak to Customer Service - John - who spoke with Maya in Reservations - before reservation was found.

HRS might reconsider this hotel in the future - none of the services were available - no pool, gym, game room, cafeteria (no food available) no parking spaces (had to park illegally). No power due to hurricane - no fridge (was off for 2 of the 3 days). Floors were slippery and wet due to water seeping under doors - waited 2 hours in reservation line - and 2 hours for buffet - and then turned away due to "no food".

Requested refund and was only offered a $50 discount for all three days.

RAS réservation sans aucun problème

Thank you! Very easy to do.

Gemakkelijk een hotel geboekt. Vlak daarna moesten we de boeking een dag verschuiven i.v.m. een afspraak. Ook dat ging soepel via de optie "wijzigen".

Easy! convenient! Fast!

My first experience of hotel reservation (Przemysl, Poland) was very successful. The company works very efficiently, and prices are competitive. I made my next reservation yesterday and got very prompt confirmation. Hope everything will be OK.

we booked a hotel in Paris via your website, the reservation number is 188638236, but when the guest check-in, hotel told him that they didn't receive the booking !

Finally the guest have to pay a higher rate to get the room - total EUR348 !

This is unacceptable we will launch the complaint and request for claim back !