HRS - The Hotel Portal Opiniones 

2146
•
TrustScore: 1.5 sobre 5

1,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Leider ist HRS lange nicht mehr das was es einmal war. Seit der Einführung der Vorkasse an HRS welche dann angeblich die Rechnung senden nur Ärger. Mann schreibt Mails unendlich und fordert seine... Ver más

Valorada con 1 estrellas sobre 5

un addetto alla contabilità di un albergo NON può perdere una intera mattinata per riscuotere il pagamanto dal portale di una camera perchè il portale ha problemi . ancor piu' considerato che HRS TR... Ver más

Valorada con 1 estrellas sobre 5

Bei Ankunft am 03.07.26 war das Hotel Bunker in München, dass bereits im März 2026 von uns bezahlt wurde, überbucht. Seit Juli 26 versuchen wir, nach vielen Telefonaten und unzähligen E-Mails, uns... Ver más

Valorada con 1 estrellas sobre 5

Przestrzegam przed korzystaniem z aplikacji HRS do rezerwacji hotelu. Jeszcze tego samego dnia po dokonaniu rezerwacji w HRS i podaniu danych karty płatniczej próbowano pobrać wielokrotnie z różnych... Ver más

Información sobre la empresa

  1. Hotel

Escrito por la empresa

HRS is one of Europe’s leading hotel providers and a trusted partner for business travelers. As one of the top three hotel booking sites in Europe, HRS helps business travelers book hotels quickly, easily, and flexibly—with solutions that deliver real added value before, during, and after their stay. Many travelers use HRS regularly to book hotels, plan business trips, or find suitable offers for their next HRS trip. Registered myHRS members gain access to exclusively negotiated rates with up to 50% savings at top hotels. Since schedules in everyday business life can often change at short notice, standard bookings at many hotels can be canceled free of charge until 6 p.m. on the day of arrival—a decisive advantage that frequent travelers in particular appreciate when making their daily HRS bookings. HRS also offers an exceptionally wide selection of hotels: whether business hotels, city hotels, or wellness oases—travelers can find the perfect hotel for any occasion here. Thanks to intuitive filters such as “Breakfast Included,” “Wellness,” or “Free Cancellation,” the search can be precisely tailored to individual needs. This makes booking a hotel with HRS even easier, faster, and more convenient. To continuously improve the travel experience, HRS invests in modern technologies. These include mobile check-in, digital check-out, secure online payment options, and automatic invoice generation


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,3

Todas las opiniones

(2146)

40 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Nice hotel reservation site

Nice hotel reservation site, very easy to navigate through. Perfect hotel descriptions with locations on maps and need to know information such as distance to local transportation, city center and landmarks.

23 de agosto de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very satisfied user.

I have used the HRS portal and its predecessor for tours in Europe since 1998 and am a very satisfied customer. It can usually find a hotel that meets my requirements at an acceptable price and the odd very few problems have been resolved efficiently and quickly. The website provides all the information I require and searching and booking are quick and easy. Some of my favourite hotels are not listed but otherwise it is my first choice to find new lodging places.

10 de agosto de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommendation of HRS

I live in the USA. HRS.de was recommended to me by a German girlfriend I will visit soon in Germany. She is a business woman and a TV personality in Germany. She told me she uses HRS all the time to book hotels (and other things too). So, I used HRS for the first time myself. The website worked just fine...1. offered up lots of different hotels (with complete details on each) in the cities I intend to visit soon, 2. enabled me to immediately book, 3. sent me a detailed confirmation of the booking, etc. I have used Booking.com and Expedia.com before...and HRS is just as good as either of them.

8 de agosto de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service!

Amazing customer service!!
Four of my friends had already booked a room before I decided to come on the trip with them. I had thought the hotel would not be able to fit 5 people in one room so I had booked a room on my own through HRS at the same hotel my friends were staying at. After calling the hotel, I spoke with a wonderful/informative gentleman and he booked us a larger room free of charge. I asked how I go about cancelling my reservation and they said to get in contact with HRS on my own. After speaking with the HRS rep, he said he would call the hotel to get this all figured out since I had booked a room that was technically non-refundable. 10 minutes later, my room was cancelled free of charge. Would recommend this website to everyone! They are highly understanding and I am 100% satisfied.

5 de agosto de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointed

Disappointed
Many facilities are old or broken
We had to wait very long before being served in the restaurant even it was not crowded. Staff at the reception was u friendly - especially in DON MARKO

30 de julio de 2017
Opinión espontánea
Logotipo de HRS - The Hotel Portal

Respuesta de HRS - The Hotel Portal

Hi Christof,

thank you for your message.

Trustpilot is only to review HRS and not the hotel. We send you a seperate link via Email, to review the hotel and share your feeling from the hotel with all other HRS customer.
If you do not get the link, please send us an email as soon as possible, we gladly to send the link again.

Thank you very much.
Best wishes,
Tim

Valorada con 5 estrellas sobre 5

SIMPLY GREAT!!!

I was trying to book a room at The Watergate Hotel in D.C. for last tuesday and only 2 days in advance. Nobody seemed to have anything available, not Expedia, not Orbitz, not Hotels.com, not even the hotel. It looked like mission impossible. I do not know how HRS crossed my search.
I was super lucky. I was able to book the room and the price was half of what others were charging. HRS you saved the day big time.

Thanks so much HRS. Looking forward for more hotel bookings.

27 de julio de 2017
Opinión espontánea
Valorada con 4 estrellas sobre 5

Friends:

Friends:
Good morning.
Thank you for the quality & ease of use of your site. We are Canadians about to travel in EU and look forwards to using it continuously.
Happy trails,
Dennis & Lise.

25 de julio de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

When I ask for invoice instead of …

When I ask for invoice instead of credit card it doesn´t work. And the booking confirmation it is "pay by credit card".

11 de julio de 2017
Opinión espontánea
Logotipo de HRS - The Hotel Portal

Respuesta de HRS - The Hotel Portal

Hey Victoria,

thank you for your message.

Regarding your booking, you make a booking for self payment and not with invoice. Some hotels do this but not all hotels.
You have to ask before arrival is is possible to pay like this kind of form.

Thank you and best wishes, Tim

Valorada con 4 estrellas sobre 5

J'ai juste regretté de temps en temps …

J'ai juste regretté de temps en temps de ne pouvoir évaluer l'hôtel à cause de problèmes techniques, surtout quand l'hôtel n'a pas répondu à mes attentes ( de mémoire une fois cela a été le cas) .
Rien d'être à dire

8 de julio de 2017
Opinión espontánea

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