Hulltrains Opiniones 

This is a review of customer services for Hull Trains. Easy access i.e an actual phone number, an actual human on the other end of the phone and a human eager to help. I cannot fault my experience and think it should be noted when things go right as often they really do not. I have only praise for them.

Terrible.A two and a half hour journey from Hull to kings cross.Can someone please explain why people have to stand for the full journey?If a train has 500 seats don't sell 600 tickets.£55 return to stand? Absolute disgrace.The only reason I gave 3 stars is because we actually got there and back.

Just the worst journey on a train I have ever had from Grantham to Kings Cross. The train was overcrowded with people blocking the aisles and young mums stood holding their babies. Never again, I will stick with LNER, Just the worst

Today Retford to kings Cross, the train manager Mark was exceptional . Went above and beyond for myself and wife. Well done Mark and thank you

Delay for a hour. Train driver announced everybody is sorry and we all entitled for a 50% refund. Sadly we need to do it through their webiste/app, where even as I registered and they have all the information yet it asked me to give all information manually again, long multiple step process all designed for a sweaty hope you just give up. Then 2 days later you get an email about "they not going to refund because thats why". I can appeal which interestingly restart the whole form where you can't do anything extra so I expect will soon arrive a final professional email like ":P nope" or something.

Train smells like pee. Horrible experience and customer service.

I was travelling to London with my family, a group of seven people. On both the journey to London and the return journey, we did not have any seats available and had to sit on the floor behind the driver’s cabin.

Tried to book seats through National rail for tickets we had, got nowhere, said we couldn’t book seats. Messaged Hull trains and prompt response from duty managers. Booked 2 seats for us with no problem. Excellent service.

Shocking customer service. I've been on the phone with these cowboys five times now, and they've told me something different about my claim every time. No one seems to know what they are doing. I wouldn't bother submitting a claim, as they clearly make it deliberately difficult. Absolutely disgusting

Travelling back from Kings Cross to Hull, 19.04 service, 30+ c in London, told to keep drinking, got on the train to come home. No trolley service for entire journey, not even a mention as to why there were no snacks or drinks available. Only person we saw was a pleasant ticket checker and a lady collecting rubbish, apparently there were 6 other members of staff I believe, so the announcement said leaving London. Never saw anyone else.

The journey in question was the 19.04 from Kings Cross on 13 July 2026

Stench of Urine for a 2 hour journey and dirty fold down tables I travelled from Hull to Kings Cross and the cleaner was sweeping muck from the isle to under the seats and the drop down table was dirty and looked like it has not been cleaned in a long time. Journey from London Kings Cross the stench of Urine was disgusting and overwhelming and again the drop down table was also dirty again and I had to clean it myself I reported it and no joy not a very good customer service or cleaning

12:00 from London Kings Cross 1st class to Hull. Food wise only offered coffee, packet of crisps and biscuit. Hardly 1st class service. Train late into Hull so missed my connection. LNER much better service and food.

Absolutely disgusting provider, hide behind legal consumer robbing laws and gives automated responses. DO NOT USE if you can avoid them.

Delay Repay, don't bother. My train was 40 minutes late on the journey from Kings Cross to Grantham. I claimed a total of £6.33, senior Railcard holder. All I got was a woolly reason it was not in the companies T&C's. The passenger loses again.

Spoke to the most nasty man at customer services. He was very rude, shouted at us down the mic as though we were naughty children and told us we would be lucky getting though the barrier with our tickets, because we had come back earlier than planned, seems the staion doesn't care about anyone seeing other reviews, oh and the phone number doesn't work to call customer services either, gets half way though and then cuts you off

Appalling company, lie about delays, take 20 days to respond to a complaint , customer service is zero, and a CEO who doesn't give a sh1t about customer service which the staff embrace

This was the worst service I have received in a long time. I purchased tickets in February to travel to London on April 4th. The payment was successfully charged to my account, and since I always book through the app, I trusted everything was fine.
The day before traveling with my husband and my baby, I logged into the app to double-check everything — and to my surprise, my tickets were not there.
I contacted customer service immediately and asked to speak with a supervisor. I was assisted by Helens. I explained that I was traveling that same day and that my tickets were missing. Her assistance was extremely poor, and she offered no real solution. The only options she gave me were to either buy new tickets or request a refund. A refund was not a viable option for me, as I was traveling with my husband and a baby.
I ended up purchasing new tickets. During the call, I provided all my details, and she told me she would send a follow-up email — which I never received. It was clear there was no concern for my situation, even though I was traveling with a baby.
I had to contact customer service again to resolve the issue and request a refund. The experience was again very poor — I had to call multiple times and speak with different managers before it was finally resolved. After several calls, I did receive a refund, but there was no compensation at all.
If the company updates its system, it should be to improve the customer experience. In this case, it was the opposite. It would have been so simple for them to issue replacement tickets and avoid all this stress and inconvenience.
Very poor customer service, lack of empathy, and no compensation despite the circumstances.

I know they have had their ups and downs in the past, but more recently we have found them very reliable, with friendly staff and with top rate customer service (ring them up and you can actually speak to a person who knows what they are talking about)

Absolutely crap website, try to enter hull to kings cross or doncaster to kings cross. same error message.
We've had browsers now for 40 yrs, smooth running ought to be guaranteed, but no, not with these useless bozos.

Edit NO they're NOT resolved, Sept 2026, still can't proceess my purchase, so I'll have to drive to the station.
Welcome to the 21st century folks, where sloppy work is the norm.

The worst coffe on my life for £3.
Even on the street in India was better.
My journey 05.04.26/ at 09.00 Doncaster -London Kings Cross.
Never buying again.