Hulltrains Opiniones 

We use Hull trains every time we travel to London or Airports for Holidays, our journey back yesterday was as good as ever, Hayley the manager very helpful chatty and polite, answered all our questions and just a pleasure to chat to, 1st class service on the button from George cheerfully supplying our Drinks & Sandwiches, both of them a credit to your company, hopefully we will see you again very soon, Thankyou

Been trying to book tickets through the app for 2 days - each time it states there’s an error. Absolutely useless app.

Everyone is often quick to criticise,even when problems are through no fault of the company. I thought I would write a quick review about my journey on the 16:21 from London Kings X to Brough on Sunday 8th of March . We travelled first class and the lady that looked after the first class carriage was lovely (I think she was called Lisa) . She could not have been more helpful and friendly and she is a great credit to your company. Nothing was too much trouble for her and as well as looking after us I heard her answering queries from other passengers about the journey. The train left on time and arrived on time. We couldn’t have asked for more. We will certainly use you again

Got to mention Katie in 1st class , on train to London Sat 21st Feb 10,33 am absolutely outstanding customer service ! Served the 3 of us with warmth wit & fabulous customer service !

Early morning Train to London 6.27 significant delay

Returned to Kings Cross after appointments for open return next Hull Trains service was over 2 hours to wait,which was OK ish but
Then was seriously delayed on way back to Brough averyy long day indeed.

Tried website delay repay which did not work .
Tried phone line and was answered by a machine!

They have no intention of Compensating anyone
or getting you to your meeting.

Travelling with my daughter on the 10.08 from Grantham to London 30th December and it was massively delayed (all other London trains were fine so it was a Hull trains issue). I purchased tickets through LNER but was told delay repay was via the operator. Tried Hull Trains repeatedly including a phone call where I was told I would receive my delay repay in 24 hours - that was Monday and now it's Thursday and no follow up. Awful service.

So the reply from Hull Trains is a non answer - I've gone via their website and it was declined - according to the call centre this was because I originally went through LNER. The call centre also said I would be refunded in 24 hours NOT 10 - 14 days!

The journey from Doncaster to King’s Cross in first was really good. The train was super clean and the staff were absolutely lovely. Now this should be a 5 star review but this is where I’m slightly disappointed.
We booked our first class seats just one way. We were so impressed we decided to upgrade our return journey (3 weeks later) to first class. A cost of £38 for both of us. Having had such a great experience I thought let’s do it. Only to find a £10 admin fee!
I did all the admin. I found out how to upgrade on the app, I put in all the details, I even chose seats, but it seems hull trains want to charge me for all my admin skills.
So I have kept my £38 and I’ll travel back in standard.

No food service AGAIN on a major service from Hull to London. No trolley, no buffet, NOTHING!!! There never is. They always manage to find a member of staff to make sure you bought the right ticket though, funny that?! An organisation that just wants to make sure you’re paying as much as possible and does not care less if you can get anything to eat or drink at lunchtime on a major commuting train for a journey taking more than two and half hours! Disgusting.

First time travelling with Hull Trains to Kings Cross London, booked First Class on the 8.43 on Sunday 16th November, after boarding and taking our seat we were greeted by the Conductor who took time to go around and talking to all passengers, bearing in mind the recent Traumas on the rail system this was very reassuring and professional. On our return later that day on the 19.52 service we were greeted by Marie and also catered by her onboard, what a lovely and bubbly character she was she treated everyone with the same cheery smile and friendly banter, made the journey a very enjoyable experience. When we complimented her on her manner and personality, she said (" its my Job") She was not only this friendly to all travellers she was as friendly to her colleagues. She deserves a medal for her services. Well Done

Travelled to London on 3rd November returned on 5th on a 2 for one ticket which was less than a tank of petrol for 2 of us return.
Journey from Selby to London just over 2 hrs.
Due to an incident at Grantham on return leg we enquired about upgrading to 1st class as I hadn’t booked seats. Staff could not have been more accommodating despite the additional stresses incidents create, with lots of additional passengers.
Highly rate Hull trains who made the whole trip a relaxing experience

Despite my repeated complaints received this email today: 12 WEEKS!!!!

Thank you for getting in touch with Hull Trains.
As it’s now been 12 weeks since you contacted us, we wanted to let you know that we haven’t forgotten about your complaint and we’re sorry for the delay in responding to the issue you’ve raised.

Our team are working as hard as they can on all the correspondence sent to us and will be back in touch as soon as possible.

Thank you for your patience.

Hull Trains

Our trains were cancelled due to a problem on the track near Howden. We had concert tickets for Leeds and a hotel booked which cost over £300. Connecting trains would have got us there really late. Mark Creamer went above and beyond to help us. Extremely grateful. Thank you much!

Very good service on a return trip from Beverley to Kings Cross on 23 September . Both journeys were bang on time and various staff were polite, friendly and helpful. Very competitive price too .
Unfortunately the seats in standard class are uncomfortable and in need of upgrading .

I and my wife were booked on the 13.48 hrs train from Kings cross to Hull on 19/11/25. Due to my wife feeling ill and in a effort to get home earlier I approached the train manager to see if we could take the 11.48 and explained the situation. With time short before the train departed we were told to hurry to the ticket office where we were charged a further £35 on top of the money we had already paid to return on the 13.48 service. Me and my wife who was clearly ill then had to run and join the train as it departed. Once on board I saw that there were many untaken seats in our carriage making us feel very disappointed in the additional fee charged and overall customer service

The reply I received from Hull trains was as I expected generic and in my opinion reinforced my initial comments that the company do not practice good customer service or conditions and simply take unfair advantage of fees.

I submitted a refund request on the 11th July (more than 2 months ago) and they still haven’t dealt with it.

My train was cancelled due to last minute industrial action and I had to buy a more expensive LNER service. This was very stressful on the day and I arrived to London delayed.
I emailed Hull Trains on the 11th July, but received only an automated email.

Since then I rang the Customer Service line twice, but was advised to wait, or use an online form that is not fit for my particular scenario.
I emailed them again, but haven’t received a reply.

Shockingly poor and disappointing customer service.

If you are going to deny passengers a trolley service due to staff illness, the very least you can do is provide a bottle of water. On the basis I had to rush from a meeting to get the train, I’ve now got to sit here for another 3 hours to London without any water. It’s a tiny cost to you, but makes a big difference to people sat here for 3 hours with no other options.

Your conductors response was poor… ‘only in an emergency!’ - so I have to faint to get some water?

Please do better.

1708 train to London on 28th August

My train was cancelled and I had to buy a new ticket. I have currently waited nearly 7 weeks and all I received were automated replies that they are working on my case. Called last week and they have advised they will escalate the issue but the escalation resulted in another automated response. Absolute joke

My return journey was cancelled because of industrial action. I was able to book a different train but the refund process is difficult and I still haven't had my refund more than 7 weeks after my cancelled journey

Meant to be getting the 09:48 from London to Retford on 27th June but the service was cancelled. In line with their website instructions, we booked an alternative train with LNER since the next Hull train would have got us to our destination too late. Site advised that Hull Trains would cover the cost of the new outward tickets. Original tickets and new tickets submitted to the email address given, and a case number raised by Hull Train, but no follow up from them. Chased a couple of times on email but no response. Phone line advises waiting 30 days as they are experiencing a busy period but when I called again as now over 30 days, the customer service line isn't answered. Gave up after half an hour.

From start to finish, an absolutely terrible service.

I travelled on Hull Trains for a journey from Retford to Kings Cross on an Advance ticket. However, I would like to travel earlier than planned on the day and it was impossible to change a paper ticket on the day of travel online and the ticket office was not open.

I couldn't use an e-ticket because I had another cross-London ticket in my order and I had bike reservations as well, so I had to use paper tickets.

A call to the customer service hotline resolved my problem by letting the station manager know my situation, and told the guard to accept my ticket.