The Hyde Group Opiniones 

After 6 weeks with lift out of service the lift was fixed, lasted 1 week, and broke down again. This latest breakdown occurred on 24th September 2026 and we are now 5 days in.

We live on the 5th floor with 2 young children.

There needs to be the ability within Hyde to identify when something this is not right with an important plant items such as a lift.

My experience with Hyde Housing has been extremely disappointing. The biggest issue is the apparent lack of care, empathy and accountability shown towards residents — particularly elderly and vulnerable people.

I have been trying to get help and support for my 86-year-old father, yet despite repeatedly raising concerns, we have experienced very little meaningful engagement. Cases are closed without proper communication, concerns are not properly discussed, and there seems to be very little consideration for the impact this has on the resident involved.

What is particularly upsetting is the complete lack of empathy. At 86 years old, my father should be able to feel that his housing provider cares about his wellbeing and will listen when he raises genuine concerns. Instead, we have been left feeling ignored and dismissed.

I even contacted the CEO directly because I hoped that escalating the matter to the highest level would finally result in someone taking the situation seriously. Unfortunately, my correspondence wasn’t even acknowledged.

If the CEO cannot acknowledge correspondence from the family of an elderly resident who is desperately trying to get help, what example does that set for the rest of the organisation? Leadership should set the standard for how residents are treated.

Hyde needs to remember that residents are not just case numbers, reference numbers or complaints to be closed. They are real people, including elderly and vulnerable people who deserve compassion, respect and proper communication.

Sadly, our experience has been that Hyde simply doesn’t care enough about its residents. The lack of empathy and accountability has been extremely disappointing.

Booking the appointment was easy and well informed about the arrival of the electrician.

Very friendly. Explained what the problem could be caus d by. Shoes what the problem was when identified.

Good customer service

I've had a very frustrating process working with Hyde on roof repairs to my building. Although they have only recently taken over the management of the building on each of the four visits by it seems that i have had to explain the issue as if it was a new problem even though the issue has been ongoing for over 4 years. Given this is an issue with a leak in the roof this is not an ideal situation. Incredibly frustrating. When i try to talk to someone about this i get told someone will call me and then nothing happens.

I am extremely disappointed with the way Pinnacle (partner to Hyde but no trust pilot page conveniently) have handled serious electrical issues at our home.

We have experienced sparking, crackling and electrical problems, which have understandably caused us significant concern about the safety of our home. Despite repeatedly raising these issues, we have been passed between Hyde and Pinnacle, with neither party taking responsibility for what has happened.

Pinnacle have sent operatives to our home to investigate and carry out works. I have serious concerns about whether the people sent were appropriately qualified to deal with the electrical issues we were experiencing. There were also significant communication difficulties, as the operatives sent to our property were unable to communicate with us in English, making it extremely difficult to understand what they were doing or what work had actually been carried out.

Following their attendance, we have experienced further electrical problems, leaving us even more concerned about the safety of the installation. Rather than properly investigating what has happened, we have now been told that the issues may have been present since we moved into the property, which is not our experience.

The most frustrating part is that nobody appears willing to accept responsibility or properly investigate whether the work carried out by Pinnacle has contributed to the problems we are now experiencing.

We have young children in the property, and this situation has had a serious impact on my mental health. I no longer feel safe in my own home because I cannot have confidence that the electrical system is safe.

At this point, I am seeking an independent opinion from a properly qualified electrician because I no longer have confidence in the way this issue has been handled. I should not have to reach this point simply to feel safe in my own home.

What should have been a straightforward repair has turned into an ongoing safety concern, with Hyde and Pinnacle passing responsibility between each other while we are left dealing with the consequences and potentially unsafe electrics.

I would strongly urge Hyde Housing to properly investigate what has happened, including the work carried out by the contractors they instructed, rather than simply passing responsibility elsewhere.

Shared ownership purchase process at Kidbrooke is taking over 6 months now and still counting. Hyde Group solicitors are useless, higher sales management is not helpful or is straightforward ignoring customers. Completion date was rescheduled 3 times already with no good will or effort to let us complete the purchase. Absolutely atrocious experience.

Professional and politeness

Very happy changed lock

Absolutely disgraceful customer service. In process of purchasing shared ownership property. Been told several times we will complete but this has not happened. We are now in temporary accomodation and belongings in storage. No one is helping. First time buyer.

Organisation with sole purpose to extract as much money as possible from leaseholders. Avoid

Very professional on time and good explanation of work being carried out

Very helpfull polite plumber fix the job quickly. Good service

Very quick coming out an job done quickly

Excellent job well done

GREAT BY CHANGING THE BULB AND THE SOCKET IN THE BEDROOM. EXCELLENT.

Excellent work and service; punctuality and adherence to the established schedule.