Excellent service went above and beyond what was expected. I ordered wrong cartridges for my printer, only realised when I installed the first 2 and these weren’t recognised. I emailed ink factory... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Ink Factory is an excellent company to deal with. It is easy delivery, quick, comes through letterbox and is great value. I have been busing them for many years and have never had any issues. Would... Ver más
La empresa ha respondido
Ordered them for new printer said they were compatible .. they arrived promptly and are currently being used in my machine. Good quality great price
Easy to navigate the website and place orders. Ink quality is good and very good prices. Only problem I have is that my printer sill keeps telling me the ink is "low", despite just having replaced t... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Ink Factory
Escrito por la empresa
Serving Customers Online Since 1999
Here at the InkFactory.com we strive to offer one of the largest ranges of ink cartridges, photo paper & printers all at highly competitive prices. Something we have been doing now since 1999, which makes InkFactory.com one of the oldest companies of our kind online today!
We are a family run business employing local staff in our warehouse, customer service and marketing departments.
With hundreds of products available, competitive pricing, special deals and over a decade of knowledge & experience. It’s no wonder our customers come back to us time and again for their printing supplies.
What We Offer
Here at the InkFactory.com we strive to offer one of the largest ranges of ink cartridges, photo paper & printers all at highly competitive prices. Something we have been doing now since 1999, which makes InkFactory.com one of the oldest companies of our kind online today!
We are a family run business employing local staff in our warehouse, customer service and marketing departments.
With hundreds of products available, competitive pricing, special deals and over a decade of knowledge & experience. It’s no wonder our customers come back to us time and again for their printing supplies.
What We Offer
- LIFETIME WARRANTY - all of our ink cartridges come with a LIFETIME WARRANTY
- No risk - everything we sell is covered by our 100% Money-back Guarantee
- Inkjet printer ink cartridge refill kits and special printing papers
- Knowledgeable staff for when you need a question answered
- Your own account area, managed online with complete order history
- Safe & secure high grade website encryption (RC4 128bit) verified by VeriSign Inc
- Credit Card details are NOT stored by us after your order takes place
- Place your order over the phone if needed, Monday to Friday
- No quibble free and easy returns procedure
- Our web site is open 24 hours a day 365 days a year to place an order
Why we are UK's preferred choice for Printer Ink Cartridges
Escrito por la empresa
- 100% No Quibble Money Back Guarantee
- All of our products are back by a "100% no quibble money back guarantee" which means if you are not happy with your purchase we will issue a full refund
- Letterbox Friendly
- 95% of our ink cartridges are packaged in a way that will fit a standard UK letterbox. No more having to queue at a Royal Mail sorting office to collect your parcels or re-arrange delivery!
- Same Day Despatch
- All order placed before 3pm are shipped the same working day
- Talk to Real People
- We have a friendly customer service team based in our offices in Lincoln, drop in, email us or call us anytime within our working hours
Información de contacto
10 Newporte Business Park, Bishops Road , LN2 4SY, Lincoln, Reino Unido
- 0333 344 6843
- support@inkfactory.com
- www.inkfactory.com
4,7
Excelente
17 mil opiniones
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First class service.
11 de septiembre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Easy to order and good price …
Easy to order and good price with fast delivery and all worked fine
4 de septiembre de 2026
Respuesta de Ink Factory
Hi Martin,
Thank you for your fantastic feedback. We are thrilled to hear that you enjoyed a smooth purchase process, great value, speedy shipping, and that your items worked perfectly.
-InkFactory Customer Service Team
Good value quality replacement inks.
Good value quality replacement inks compatible with my printer.
Quick service on ordering.
11 de septiembre de 2026
Respuesta de Ink Factory
Hi Andrew,
We are thrilled to hear that you are pleased with the fast dispatch and the great quality of our affordable alternative inks. Thank you for sharing your positive experience with us!
-InkFactory Customer Service Team
Respuesta de Ink Factory
Hi Terry,
We are happy to hear that our products and assistance met your expectations. Thank you for your review.
-InkFactory Customer Service Team
Rapid delivery
Rapid delivery, ordered Friday late afternoon and arrived Saturday!
11 de septiembre de 2026
Respuesta de Ink Factory
Hi there,
We are happy to hear that your order arrived so quickly! Thank you for sharing your positive weekend delivery experience.
-InkFactory Customer Service Team
Really great price a good quality
Really great price a good quality. Sadly I ordered the wrong ink first time and so that was an expensive mistake. Delivery was prompt. They will be my go to in the future.
3 de septiembre de 2026
Respuesta de Ink Factory
Hi there,
Thank you for sharing your feedback. We are happy to hear that you were pleased with the reasonable pricing and fast shipping. We empathize with the frustration of accidentally purchasing the incorrect printer supply, and we look forward to serving you again as your main provider.
-InkFactory Customer Service Team
Prompt and efficient service
11 de septiembre de 2026
Respuesta de Ink Factory
Hi Michael,
Thank you for taking the time to share your feedback. We are thrilled to hear that our team provided you with such quick and effective assistance.
-InkFactory Customer Service Team
A good product at a good price.
3 de septiembre de 2026
Respuesta de Ink Factory
Hi Mr Andrew,
Thank you so much for taking the time to share your feedback. We are thrilled to hear that you are satisfied with your purchase and that you found our rates to be reasonable. Delivering high-quality items at great value is always our goal, and your support means a lot to our team.
-InkFactory Customer Service Team
Respuesta de Ink Factory
Hi Eilean,
We are thrilled to hear that your order arrived so swiftly and that you are pleased with the high standard of your purchase. Your positive feedback means a lot to us, and we truly appreciate your support.
-InkFactory Customer Service Team
Beware of this scam company
Further to my order placed with this company, I have received no response to any of my emails regarding my order. I paid for next day delivery and have received nothing 4 days later. No updates no answer to my phone calls, nothing. I cannot believe a company can still be in business and treat people like this!
2 de octubre de 2026
Opinión espontánea
Respuesta de Ink Factory
Hi there,
We're very sorry to hear about your experience and understand your frustration regarding the delay with your order and the difficulty you've had contacting us. This is certainly not the level of service we aim to provide.
We would like the opportunity to investigate this matter and work towards a resolution as quickly as possible. Unfortunately, we have been unable to identify your order from the information provided in your review. Could you please provide your order number or the email address used when placing the order so that we can locate your purchase and review what has happened?
Once we receive these details, we will look into the matter immediately and do our best to resolve your concerns.
-InkFactory Customer Service Team
Good service.Order progress advised…
Good service.Order progress advised daily which helped.
Will use again
10 de septiembre de 2026
Excellent delivery and incredible value…
Excellent delivery and incredible value and service
10 de septiembre de 2026
I have already submitted so why are you…
I have already submitted so why are you doing this again?????
9 de septiembre de 2026
Respuesta de Ink Factory
Hi there,
We are glad you enjoyed your experience, and we appreciate the five-star rating. We sincerely apologize for the repeated request and are reviewing our system to prevent unnecessary follow-ups.
-InkFactory Customer Service Team
Ink Factory is an excellent company to…
Ink Factory is an excellent company to deal with. It is easy delivery, quick, comes through letterbox and is great value. I have been busing them for many years and have never had any issues.
Would recommend.
3 de septiembre de 2026
Respuesta de Ink Factory
Hi Marilynn,
We are happy to hear that our fast letterbox delivery and great value have consistently met your needs over the years. Thank you for your continued loyalty and for taking the time to share your positive experience with our services. We look forward to continuing to provide you with the same reliable service for many more years to come.
-InkFactory Customer Service Team
Respuesta de Ink Factory
Hi there,
We are thrilled to hear that you are pleased with the quality and accurate shades of our products, as well as the promptness of your shipment. Thank you so much for sharing your wonderful feedback with us!
-InkFactory Customer Service Team
Competive prices and quick delivery.
Very competive prices and good arrived quickly.
19 de marzo de 2026
Respuesta de Ink Factory
Hi Colin,
We are thrilled to hear that you were pleased with our competitive pricing and that your order reached you so promptly. Thank you for taking the time to share your positive experience with us!
-InkFactory Customer Service Team
Very good works great and good…
Very good product works great and good value for the money highly recommended.
10 de septiembre de 2026
Respuesta de Ink Factory
Hi there,
Thank you so much for the fantastic feedback! We are thrilled to hear that you are happy with the quality and performance of your purchase, as well as the affordable pricing. Your high recommendation means a lot to us, and we truly appreciate your support.
-InkFactory Customer Service Team
No response at all. They have disappeared.
I ordered ink on the 22nd Sept. It’s now 1st Oct. Supposed to be next day delivery. Got an email to say they are processing the order and nothing since. Phoned several times and no answer. Emailed and messaged several times. This is not good. At least they should put some information on their website if they are having trouble processing orders.
1 de octubre de 2026
Opinión espontánea
Respuesta de Ink Factory
Hi Ajoy,
We're very sorry to hear about your experience and completely understand your frustration. We appreciate that the lack of updates and difficulty contacting us would have been concerning, particularly after placing an order with next day delivery.
We can confirm that we have contacted you directly by email regarding your order and are currently awaiting your response so that we can assist further and ensure the matter is resolved as quickly as possible.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our service.
-InkFactory Customer Service Team
Excellent service
3 de septiembre de 2026
Respuesta de Ink Factory
Hi Peter,
Thank you for leaving such positive feedback! We are thrilled to hear that your order arrived quickly and that you were pleased with our affordable pricing. Your support means a lot to us, and we look forward to serving you again in the future.
-InkFactory Customer Service Team
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