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Insite Energy Opiniones 

4442
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de energía
  2. también en la categoría
  3. Empresa de energía termal
  4. Equipos y soluciones de energía
  5. Ingeniero
  6. Proveedor de energía renovable
  7. Servicios de la vivienda

Escrito por la empresa

Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.

We're committed to our residents

Escrito por la empresa

Simple self-serve with 'my insite' and KURVE
Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
Clear, accessible billing and guidance
We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
Tips, updates, and answers on our website
From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.

Información de contacto

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4,7

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 97% de las opiniones negativas

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4,7

Todas las opiniones

(4442)

633 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very smooth and efficient service

Very smooth and efficient service. Lirim and his colleague were very professional, explained everything clearly and left nothing unchecked. Would recommend.

7 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for leaving Lirim and Luke a review! Much appreciated.

Valorada con 5 estrellas sobre 5

Luke and Lirim were very helpful

Luke and Lirim were very helpful. They quickly done the diagnostics and confirmed there was no fault in our system. Furthermore they clearly explained everything I wanted to know and answered all our queries kindly.

7 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your kind comments and for taking the time to leave Luke and Lirim a review. Much appreciated!

Valorada con 5 estrellas sobre 5

Peterson was amazing came early was…

Peterson was amazing came early was super quick and gentle when he talks and exsplained everything easily. He was respectful and lovely to talk to. Thank you ❤️

7 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your kind feedback and for taking the time to leave a review! Much appreciated.

Valorada con 5 estrellas sobre 5

Hot water was not coming through

Our boiler was broken and hot water was not coming through. This problem has been lasting for months. At first the water was just not hot enough, but later the hot water went off completely.
Then the company sent Luka here to fix it. Luka is very helpful. He found out the true reason is that the valve was a little stuck, stopping the flow of the hot water. He changed a new valve for us and now the hot water works perfectly fine.

6 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your review. We're sorry to hear you experienced ongoing issues with your hot water, but we're delighted our engineer was able to identify the cause and get the issue resolved. I'll be sure to pass on your kind comments to them.

Valorada con 5 estrellas sobre 5

Darren was so helpful and communicative….

Darren was super helpful, professional and worked around the job in hand even though I had to be on business calls in the background. Super lovely guy! 5stars!

6 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you very much for taking the time to leave Darren a review!

Valorada con 5 estrellas sobre 5

Luke

Luke, the engineer helped us resolved the hot water issue finally. It is really glad to have a nice and efficient engineer to help.

5 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thanks you for your feedback and for leaving Luke a review. Much appreciated!

Valorada con 5 estrellas sobre 5

Jamal and Lirim came to deliver a…

Jamal and Lirim came to deliver a service on time and were very friendly and professional

5 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your feedback and for taking the time to leave Jamal and Lirim a review!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Engineer named Lucas visited my apartment and fixed the issue in a quick time.

5 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your review!

Valorada con 5 estrellas sobre 5

Darren is a superstar!

I’d like to recognise Darren for the outstanding service he provided during his visit to our flat.

After weeks of trying to get our comfort cooling restored, Darren was the first engineer who truly took ownership of the problem. Rather than simply carrying out the standard checks, he went above and beyond to investigate thoroughly. He spent the time needed to understand the issue, tested multiple possibilities, explained everything clearly, and even made adjustments outside our apartment to help narrow down the root cause.

Thanks to his persistence and technical expertise, we finally started getting some cooling back.

Darren was professional, knowledgeable, patient and genuinely committed to helping us. It’s rare to come across someone who shows that level of dedication and care for resolving a customer’s problem.

A huge thank you, Darren. You’re a real credit to Insite Energy, and I sincerely hope your efforts are recognised.

3 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you so much for your feedback.
We're pleased to hear that Darren's persistence and technical expertise helped get your comfort cooling restored.
We appreciate you recognising his efforts, and we'll be sure to share your comments with him.
He's a valued member of the team, and we're delighted he was able to help.

Valorada con 5 estrellas sobre 5

Darren from Insite Energy

Darren from Insite Energy was extremely helpful and very professional

3 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for taking the time to leave Darren a review. We appreciate your feedback!

Valorada con 5 estrellas sobre 5

Lirim Seci was an absolute professional…

Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around!

Would highly recommend him to anyone who needs things done on their house!

3 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thanks you for taking the time to leave Lirim a review, much appreciated.

Valorada con 5 estrellas sobre 5

Lirim Seci was superb on the task

Lirim Seci was superb on the task! Very ambient personality.

3 de agosto de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thanks for your feedback and for taking the time to leave Lirim a review!

Valorada con 5 estrellas sobre 5

Darren has been extremely helpful and…

Darren has been extremely helpful and provided plenty of useful tips about water conservation and consumption in our household. Highly recommend his services.

31 de julio de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for taking the time to leave Darren a review!

Valorada con 5 estrellas sobre 5

Darren provided great service

Darren (the engineer running the HIU inspection) was great. Quick, efficient, polite and accommodating. Excellent service.

29 de julio de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for taking the time to leave Darren a review!

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