This company charges massive fees, has informed us there is 16k in sinking funds when we have paid in 55k. No bank statements or proof of where sinking funds are deposited despite numerous reques... Ver más
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Consulta las opiniones de los clientes
Should be 0 stars. We had this company imposed on us, no one agreed to it we were just suddenly managed by them. Our money has been continuously wasted with work at the development repeated... Ver más
I would like to say a huge thank you to Lars for all of his help throughout my enquiry. He has been incredibly helpful, responsive, and proactive from the very beginning. Lars kept me updated at... Ver más
La empresa ha respondido
Hannah Hoyland was what made dealing with my query a good experience!! An issue at a property that I manage had been pending resolution for some months. After being passed from another team and then... Ver más
La empresa ha respondido
Información sobre la empresa
Información de contacto
6 Malton Way , DN6 7FE, Doncaster, Reino Unido
- 01302 729500
- info@inspiredpm.co.uk
- www.inspiredpropertymanagement.com
3,3
Medio
818 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
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Shocking
Shocking. I’ve lived in a building managed by IPM for 16 months, and for the whole time one of the lifts has been out of service, the other lift seems to be out of service more than it’s in service. IPM are never in a hurry to fix it, meaning residents have to get up and down 10+ flights of stairs multiple times of day. Extremely inconvenient for those who have disabilities or those who have to carry heavy equipment. Appalled at their response and reluctancy to look after tenants staying in property managed by them.
22 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Dear Jim,
Thank you for your feedback. We’re very sorry to hear about your experience and the disruption this has caused.
We take issues like this seriously, particularly where essential services such as lifts are concerned. We would welcome the opportunity to investigate this further and understand what has happened.
Please contact us at trustpilot@fexcopropertyservices.co.uk with your property details and customer reference number so we can review this matter and respond appropriately.
Kind Regards,
Customer Experience Team
Claire Sutton is very helpful to give…
Claire Sutton is very helpful to give information I need and respond the email very fast, thank you verymuch. Sue Lush
19 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Sue,
Thank you for your kind feedback - we’re delighted to hear about your experience.
It’s great to know that Claire Sutton was able to provide the information you needed and respond so quickly. We’ll be sure to pass on your thanks to her.
We really appreciate your support.
Kind Regards,
Customer Experience Team
Excellent support and help from Hannah
Long story short, I was selling a property and 2 days before the completion date an issue arose which involved IPM’s contractors having to inspect the property and delay the sale. I explained my problem and the urgency to Hannah Holland at IPM. and she immediately understood my situation and that the sooner the matter was resolved the better it was for me. She updated my solicitor with the details she had, at that time and the minute she got the contractors report the following day, she passed this information on to my solicitor as well. This allowed the sale to go ahead the same day, much to my relief. Hannah was brilliant - she could not have been more helpful and was very friendly and supportive too.
16 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Alistair,
Thank you for taking the time to share your experience - we’re delighted to hear how pleased you were with the support you received.
It’s great to know that Hannah Holland was able to act quickly and proactively at such a critical moment, helping to keep your sale on track.
Providing responsive, clear communication in urgent situations is exactly what we strive for, and we’re very proud of the service Hannah delivered.
We’ll be sure to pass on your kind feedback to her.
Kind Regards,
Customer Experience Team
Fexco Property Services
Claire Sutton has been amazing help…
Claire Sutton has been amazing help today. We needed a last piece of information and it was so important. Claire was kind, she listened and she helped get it done! Thankyou Claire!!
17 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Dear Vicky,
Thank you for taking the time to share your feedback. We’re delighted to hear about your experience.
It’s wonderful to know that Claire Sutton was able to provide such helpful and timely support when it mattered most.
We’ll be sure to pass on your kind words - thank you again for recognising her efforts.
Kind regards,
Customer Experience Team
Fexco Property Services
I would like thank Claire Sutton for…
I would like thank Claire Sutton for being such a fabulous person to deal with. As I was dealing with my late mum's estate, it was naturally a very difficult time, and Claire Sutton was incredibly sensitive, kind, and understanding when speaking to her on the phone. She was both professional and compassionate, and her support was greatly appreciated.
Please could you pass on my heartfelt thanks to her for all of her help.
16 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Dear Zara,
Thank you for taking the time to share such a thoughtful review. We’re very sorry for your loss and truly appreciate you recognising the service you received during such a difficult time.
It’s wonderful to hear how supportive, compassionate, and professional Claire Sutton was while assisting you.
We’re very proud to have her on our team, and we’ll make sure your heartfelt thanks are passed on to her.
If there’s anything further we can help with, please don’t hesitate to reach out.
Kind Regards,
Customer Experience Team
Fexco Property Services
Spoke to claire s today and she was…
Spoke to claire s today and she was super helpful with my queries
16 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Dear Claire,
Thank you for taking the time to share your feedback. We’re genuinely pleased to hear about your experience.
It’s great to know that Claire S was able to assist you so effectively and provide helpful support with your queries.
We’ll be sure to pass on your kind comments to her.
If there’s anything further we can help with, please don’t hesitate to get in touch.
Kind regards,
Customer Experience Team
Fexco Property Services
Excellent service from the property…
Excellent service from the property management team. IPM Inspired Property Management. I would particularly like to thank Hannah Hoyland and Harvey Gee for their professionalism, responsiveness, and support.
When I raised concerns regarding security and maintenance within the building, they acted quickly and efficiently to address the issues. Improvements were made promptly, including repairs to the lighting, changes to the access code, and additional security measures, all of which have made a noticeable difference and helped me feel much safer in my home.
What stood out most was how seriously my concerns were taken. Hannah and Harvey kept communication clear, responded with urgency, and made me feel heard and valued as a resident. It is reassuring to know that resident safety and wellbeing are treated as a priority.
Thank you both for your outstanding service and dedication. You guys are the best, and your efforts are genuinely appreciated.
Thank you, Hannah and Harvey, for your outstanding service. Your efforts are genuinely appreciated, and you are a credit to the team.
Acton House Tenant
Apt ..Si,,,
15 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Dear Pearl,
Thank you for taking the time to share your feedback.
We're delighted to hear about your positive experience with Hannah and Harvey.
Providing responsive, professional support and ensuring residents feel safe and heard is a priority for us, so it's wonderful to know their efforts made such a positive difference.
We'll be sure to pass on your kind comments to both Hannah and Harvey.
Kind Regards,
Customer Experience Team
Absolute cacophony of confusion
I note below that the company has responded below. I have written to the email provided there with no response, not even an acknowledgement
This company took over from Eight AM on one of my properties and I was not aware nor informed. After I did not receive an account from Eight AM I followed up and had no response so I asked the letting agent who told me that IPM had taken over. I then went to the IPM website and requested information. No reply. I tried 3 times and then I telephoned. I was told my account did not exist. I tried several times and was not sure what to do. I then received an email from someone at IPM regarding a fire survey which I immediately responded to saying I was concerned about my account because I had no information. The person copied me to credit control and I explained the situation again. No response. The person contacted me with a manager who again copied me to credit control. No response. I wrote several times and then telephoned and asked to be put through to credit control.
They told me they have no email contact from me (impossible as the thread contained 2 other people from the company and no message of wrong address) and then: this is now with a debt recovery service we cannot help you and gave me a telephone number.
I called the number and was told my account was not findable and given another number to call. I called this 2nd number and was told that no- my account was with the first number I called. I was transferred back.
I then spoke with a gentleman who told me yes my account was to be recovered but they were waiting for the amount from the IPM company. I explained I only wanted to pay the account and had never been trying to avoid paying the account. He said there was nothing he could do until the amount was confirmed.
He asked me to document my correspondence with IPM and I did. I have received nothing further from them
I went back to IPM and was told ' you have been referred to our lawyers'. I again explained I only want to pay the account and all of this was a miscommunication as I did not receive the change of management.
I asked who the lawyers were and was given the same email as I'd been given by the gentleman I spoke to at the debt recovery service.
I wrote an email to this address explaining that I had been referred and I could not pay my account. I received no answer.
I then requested the complaints procedure from IPM which I have complied with, writing a formal complaint with all information. No answer. I then followed up with a 2nd complaint. No answer. I forwarded these to the lawyer address. No answer.
I called the debt collection number. I was told they could not help me.
I'm referring this to the property ombudsman as I am living with the fear of a huge bill and penalty charges and a degrading of my credit rating for a bill that I never received and I have not been given information on how to pay. This has now been going on for 18 months
15 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Dear Kirsten,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We take all feedback seriously and would like the opportunity to look into this further for you.
Please contact us at trustpilot@fexcopropertyservices.co.uk with your details, and a member of our team will review your enquiry and respond as soon as possible to assist.
Kind regards,
Customer Experience Team
Fexco Property Services
If it’s not reported it can’t be fixed
Thanks to Sue Wilcox for her prompt attention and action on getting repairs organised and fixed in a timely manner
11 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Lenore,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m pleased to hear that Sue was able to provide prompt support and ensure that repairs were organised and completed efficiently. I’ll be sure to pass on your kind comments to her.
Kind regards,
Customer Experience Team
Fexco Property Services
Clair was very helpful and professional.
9 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi there,
Thank you very much for your feedback - we really appreciate your kind words about Claire.
I will be sure to pass your comments on to her, as recognition like this means a great deal.
Kind regards,
Customer Experience Team
Fexco Property Services
This 5 star review is solely down to…
This 5 star review is solely down to staff and NOT IPM as a business, as dealing with them over the years has been nothing but frustrating. Sue and Jade are a credit to this business: they address and implement resolves to issues with a professional and timely manner. Without the help of these staff members I am sure we would have gone another year with water coming in to our apartment. Thank you both so much for the empathy and the professionalism. A big shout out to Sue for resolving some serious issues over the last few weeks in Jades absence
Thank You
2 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Emma,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m pleased to hear that Sue and Jade have made such a positive difference in supporting you and resolving the issues you’ve experienced.
At the same time, I’m sorry to hear that your overall experience has been frustrating over the years, and we do take that feedback seriously.
Thank you again for recognising the efforts of the team.
Kind regards,
Customer Experience Team
Fexco Property Services
Fantastic service for this gentleman
I spoke to a gentleman this evening who was extremely helpful.
Very professional and answered all of my questions with Clear constructive advice.
It is a rare pleasure these days to speak to somebody that is good at their job pleasant and goes out of their way to be helpful
4 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Debra,
Thank you so much for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that you had such a positive experience and that the colleague you spoke with was helpful, professional, and able to provide clear and constructive advice. It’s great to know they made such a strong impression.
I’ll be sure to share your kind comments with the team, as recognition like this means a great deal.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Robyn goes above and beyond to help…
Robyn goes above and beyond to help with information we need. She is also really responsive which helps when we are trying to push conveyancing matters though quickly.
3 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Kelly,
Thank you so much for taking the time to share your feedback — we really appreciate it.
I’m delighted to hear that Robyn has been so helpful and responsive in supporting you. It’s great to know she went above and beyond to provide the information you needed.
I’ll be sure to pass on your kind comments to Robyn - recognition like this means a great deal.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Unprofessional and non existent service…
Unprofessional and non existent service given from Zaheer, Edwin and the team. They never respond to any issues in our block, can never produce a breakdown of cost and the staff turnover is hard to keep up with. Complaints procedure always ignored, will charge us for jobs never carried out. Stay clear if you can.
1 de diciembre de 2025
Opinión espontánea
Respuesta de IPM Ltd
Hi there,
Thank you for taking the time to share your feedback.
I’m very sorry to hear about your experience, and particularly your concerns around communication, service standards, and transparency.
This is not the level of service we aim to provide, and we take comments like this very seriously. We would really appreciate the opportunity to look into this matter fully and address the issues you’ve raised.
Could you please contact us directly with your details and any relevant information so we can investigate this as a priority?
trustpilot@fexcopropertyservices.co.uk
We are keen to review your concerns thoroughly and work towards a resolution.
Kind regards,
Customer Experience Team
Fexco Property Services
Beccy and Harvey
Beccy has been so professional and helpful. She has explained how things work when selling your property and has taken the time to follow up on the progress for me
I’d also like to mention Harvey Gee who has always been there to help with the management and challenges of our property block. He works so hard and has also been really helpful and professional. Thank you Harvey.
3 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Denise,
Thank you so much for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Beccy has been so professional and supportive in guiding you through the process of selling your property, and that her follow-up has made a positive difference during what can often be a busy time.
It’s also fantastic to hear your kind words about Harvey. We’re pleased to know he has been consistently helpful and dedicated in supporting you.
I will make sure your feedback is shared with both Beccy and Harvey, as it will mean a great deal to them.
Thank you again for your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
A Great Start !!
My Father having recently purchased an Apartment that is managed by IPM needed me to touch base with the Office . I was lucky enough to find myself talking to Sue Wilcox who went the extra mile to answer all my questions and concerns . A Great introduction to IPM .
2 de junio de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Steven,
Thank you so much for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Sue provided such a positive first impression and went the extra mile to support you with your questions and concerns.
We understand how important it is to have clear guidance when settling into a new property, and it’s great to know Sue was able to help make that process easier.
I’ll be sure to pass on your kind comments to her — feedback like this means a great deal to our team.
Kind regards,
Customer Experience Team
Fexco Property Services
I have been really impressed with the service
I have been really impressed with the speed, consideration and kindness with which both Lars and Beccy have dealt with our clients matter.
I deal with many clients who are in financial difficulty and timely replies to enquiries are of the essence.
Not only did Lars and Beccy take note of the fact our clients were struggling, but they prioritised the issuing of the sales pack and answered enquiries before I even had a chance to update the relevant parties.
Quite often, in my line of work, I assist clients who are experiencing financial difficulty and yet when I relate this to third parties, it falls on deaf ears. This is not the case with Lars and Beccy. It is so reassuring there people out there who care about their work and clients, instead of just going through the motions and doing the most basic of jobs.
I hope I have the pleasure of dealing with these two decent people in the future.
29 de mayo de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Minnie,
Thank you so much for taking the time to share such thoughtful feedback - we really do appreciate it.
I’m delighted to hear that both Lars and Beccy provided such a high level of service, particularly in what can be very sensitive and time-critical circumstances.
It’s especially encouraging to know they took the time to understand your clients’ situation and prioritised their support accordingly.
We take great pride in delivering a service that is not only efficient, but also considerate and compassionate, so it’s wonderful to hear that this came through in your experience.
I will be sure to pass your kind comments on to Lars and Beccy - it will mean a great deal to them.
Thank you again for your feedback, and we hope to work with you again in the future.
Kind regards,
Customer Experience Team
Fexco Property Services
Smooth Efficient Service
I am currently in the process of selling my property that is managed by IPM and require assistance with requested information and documents. The service i have been given for these requests since November 25 has been dealt with both quickly and efficiently and a big thanks to the input from Lars, Joanna & Anya with this.
22 de mayo de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Jonathan,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that your experience has been smooth and efficient during your property sale, and that your requests have been handled promptly.
It’s great to know that Lars, Joanna, and Anya have all been able to support you effectively throughout the process.
I will be sure to pass on your kind comments to them, as recognition like this means a great deal to our team.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Good fast polite communication
20 de mayo de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi there,
Thank you for taking the time to share your feedback — we really appreciate it.
I’m pleased to hear that you experienced fast, polite, and efficient communication from the team.
Providing clear and responsive service is something we strive for, so it’s great to know this was reflected in your experience.
Thank you again for your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
I meet Natalie for the first time today…
I meet Natalie for the first time today Thursday morning, at Tollbar House. After going through some of the issue's I had I was very impressed with Natalie's response.
She then told me the plans for the building work to be carried out.
All I can say the prof will be in the pudding, and support Natalie in what she says because the building is gone down hill very fast.
21 de mayo de 2026
Opinión espontánea
Respuesta de IPM Ltd
Hi Ray,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m pleased to hear that your initial meeting with Natalie was a positive one and that you found her helpful when discussing the issues you’ve been experiencing. It’s also good to know she was able to outline the planned works for the building.
We understand your concerns regarding how things have progressed, and we truly appreciate your openness. If you do need any further support or would like to discuss anything in more detail, please don’t hesitate to reach out to us.
trustpilot@fexcopropertyservices.co.uk
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
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