Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I am well on the way now for the switch over to Inspire Telecom. Throughout the whole process I have nothing but praise for the whole experience. Liam & Jessica are so professional & kind, nothing is... Ver más
La empresa ha respondido
Whenever I have needed help with anything from broadband to phone connection, the team at Inspire telegram have always been just a phone call away. Always friendly, knowledgeable & very helpful.
La empresa ha respondido
I have been with Inspire Telecom for a few years now and have always been able to contact them within seconds. They have even telephoned me some hours later to check my internet was still up and runn... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de Internet
- Proveedor de Internet
- Operador de telefonía móvil
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
- Compañía telefónica
Sobre Inspire Telecom
Escrito por la empresa
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
Escrito por la empresa
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Información de contacto
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, Reino Unido
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4,9
Excelente
638 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Open Reach set up
my wife and I appreciate the help that Ryan did on our behalf when he tracked down the reason for a high bill to the fact that Open Reach were charging for 100 calls when my two phone lines were ringing each other on occasion. This could have happened my wife rang from the garden with a message, or vice versa.
20 de mayo de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Barry,
Thank you so much for your kind words and for taking the time to leave a review. We're really pleased to hear that Ryan was able to help identify the cause of the unexpected charges and get things clarified for you.
While we don’t have control over the network infrastructure or how third-party charges are generated, we always aim to go the extra mile on the billing and customer service side — so we’re glad Ryan could step in and get to the bottom of it for you.
If you ever need anything else, we’re only a call or message away. Thanks again for your feedback — it really helps us to keep improving.
— The Inspire Telecom Team
Back Online in 24 Hours – Outstanding Service!
⭐⭐⭐⭐⭐
Absolutely brilliant service from Inspire Telecom!
After being messed around by my previous provider, Inspire stepped in and got me back online within 24 hours. The whole process was swift, professional, and completely stress-free. What really stood out was the UK-based support team – friendly, efficient, and genuinely helpful.
They went above and beyond to sort everything out, and I couldn’t be happier. Highly recommend!
16 de mayo de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Hi David,
Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that we could get you back online so quickly and make the process stress-free for you. Our UK-based support team will be delighted to know their efforts made such a positive impact.
We really appreciate your recommendation – it means the world to us. If you ever need anything in the future, we're just a call away!
All the best,
The Inspire Telecom Team
great service as always and you are all…
great service as always and you are all so friendly , helpful and explain everything , keep up the great work
7 de abril de 2025
Respuesta de Inspire Telecom
Dear Gail,
Thank you so much for your continued support! We're so glad to hear you’ve had another great experience with us. It means a lot to know you find the team friendly, helpful, and clear in our communication. We’ll keep doing our best — and really appreciate you taking the time to share your feedback!
– The Inspire Telecom Team
EXCEPTIONAL COMPANY
EXCEPTIONAL COMPANY! I truly cannot recommend this company enough. From my very first conversation with them, their service has been outstanding, and their customer support is exceptional. I was recently organising a children’s charity bake sale to raise funds for a children’s book charity and contacted the company and Ray, the owner generously donated some cakes to support the cause without a second thought. This company is the full package. Not only for their excellent service but also for their incredible charitable spirit. I wouldn’t recommend anyone else! Thank you so much!
26 de abril de 2025
Respuesta de Inspire Telecom
Dear Nellie,
Thank you so much for your incredible review and kind words! We're absolutely delighted to hear that you've had such a positive experience with us. Supporting meaningful causes like your children's charity bake sale is something we're proud to do, and it means a lot to know it made a difference. We’ll be sure to pass your lovely message on to Ray and the team. Your recommendation truly means the world to us!
– The Inspire Telecom Team
Respuesta de Inspire Telecom
Dear Ian,
Thank you so much for your kind words! We're really pleased to hear you found our service friendly, prompt, and efficient — just how we aim to be. If there's anything else we can help with, we're only ever a call or message away!
– The Inspire Telecom Team
Service was prompt & helpful in getting…
Service was prompt & helpful in getting me back online through Openreach.
24 de abril de 2025
Respuesta de Inspire Telecom
Hi Mike,
Thank you so much for your kind words! We're really glad we could help get you back online quickly. If you ever need anything else, we're just a call or message away.
Thanks for choosing Inspire Telecom!
– The Inspire Team
Respuesta de Inspire Telecom
Dear Linda,
Thanks for taking the time to leave a review! 😊 We're really glad to hear your query was answered clearly and quickly — that's exactly what we aim for. Don’t hesitate to reach out if there’s ever anything else we can help with!
– The Inspire Telecom Team
Moving house .
Moved house recently and inspire delt with the move promptly, some minor hicups sorted efficiently and now all well. Thank you Inspire.
1 de abril de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Hi Barry,
Thank you so much for your kind words! We're really pleased to hear your home move went smoothly and that any minor hiccups were quickly resolved. Our team works hard to make things as seamless as possible, and it’s great to know we delivered for you.
Welcome to your new home — and thanks again for choosing Inspire!
Best wishes,
The Inspire Telecom Team
Very professional and friendly service
Very professional and friendly service
22 de marzo de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Thank you, Nigel! We really appreciate your feedback. It’s great to hear you found our service both professional and friendly — that’s exactly what we aim for. We're always here if you need anything in the future.
— The Inspire Telecom Team
Respuesta de Inspire Telecom
Thanks so much for your review, Kenny! We're really glad you found the team helpful — we're always here when you need us. Don’t hesitate to reach out if there’s anything else we can do for you.
— The Inspire Telecom Team
Highly recommended
Highly recommended. Excellent customer service. The fault on my 80 year old mother-in-law's line was dealt with quickly and efficiently.
14 de marzo de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Rita,
Thank you so much for your kind words and recommendation! We're really pleased to hear that your mother-in-law's fault was resolved quickly and efficiently — our team always aims to provide excellent service If there's anything else we can help with, please don't hesitate to get in touch.
— The Inspire Telecom Team
Superb customer service team
The customer service team (Megan and Ryan) are first class. I had some starter issues with my broadband after I had changed to Inspire Telecom and the team persisted in supporting me and trying new ways of resolving the issues until it was finally cleared.
Persistence and professionalism was what I experienced with them and would certainly give them 10/10 for that problem solving approach
15 de marzo de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Anne-Marie,
Thank you so much for your kind words! 🌟 We're delighted to hear that Megan and Ryan provided first-class service and persisted in resolving your broadband issues. Customer satisfaction is our top priority, and we truly appreciate your recognition of their problem-solving approach. If you ever need any further assistance, we're always here to help!
Best regards,
The Inspire Telecom Team
Able to speak to a person very quickly…
Able to speak to a person very quickly and the problem was sorted. Great communication with regular updates and generally great customer service!
7 de marzo de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Claire,
Thank you for your kind words! We're so pleased to hear that you had a smooth and efficient experience with our team. Keeping our customers informed and resolving issues quickly is our top priority. If you ever need anything else, we're always here to help! 😊🚀
- The Inspire Telecom Team
Inspire Telecoms customer service is…
Inspire Telecoms customer service is excellent. Megan called me regarding a previous query I had. Whilst she was on the phone I told her about a problem I was having accessing certain apps on one of my TVs. Megan looked into it straight away, explained what she was doing with her technology where she was, and told me the problem may resolve in a few hours if not the next day. She would phone the next day to make sure the problem had righted itself. The problem did not solve that evening, but the next day my apps were working, so whatever she did was great. No trouble at all for her she said to call as soon as, or if it goes wrong again. I must say nothing is too much trouble for her she is marvellous!
28 de febrero de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Adrian,
We're delighted to hear that Megan provided you with such excellent service and went the extra mile to resolve your issue. We pride ourselves on delivering top-notch customer support, and it's fantastic to know that Megan's dedication and expertise made a difference.
If you ever need any further assistance, don't hesitate to reach out. We're always happy to help! 😊
- The Inspire Telecom Team
Quick response
Quick response. . How good it is to speak to a real person and get all one’s questions answered straight away.
Well done
1 de marzo de 2025
Respuesta de Inspire Telecom
Dear Yvonne,
Thank you for your feedback! 😊
We’re so glad you appreciate speaking to a real person and getting your questions answered straight away. That’s exactly what we strive for! 🎯
If you ever need anything, don’t hesitate to reach out—we’re always happy to help!
- The Inspire Telecom Team
The agent (Megan) had a very clear and…
The agent (Megan) had a very clear and easy to hear voice. I am hard of hearing but was able to correspond with her perfectly. What a relief.
27 de febrero de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Michael,
Thank you for your kind words! 😊
We’re so pleased to hear that Megan made your experience smooth and accessible. Clear communication is so important, and we’re glad she could assist you perfectly.
If you ever need anything, we’re always here to help!
- The Inspire Telecom Team
The help from Megan was above and…
The help from Megan was above and beyond, she guided me through everything l appreciate the way
she handled my account and made sure l understood
all the steps.
25 de febrero de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Carole,
Thank you for your lovely feedback! 😊
We’re thrilled to hear that Megan went above and beyond to assist you. Providing clear guidance and ensuring our customers feel confident every step of the way is exactly what we aim for! 🌟
If you ever need anything else, we’re always happy to help.
- The Inspire Telecom Team
I must say a huge thank you to Megan…
I must say a huge thank you to Megan and Ryan. They are an absolute credit to Inspire. Their customer service is outstanding
14 de febrero de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Samantha,
Thank you so much for your lovely review! We're thrilled to hear that Megan and Ryan provided outstanding service—they truly are a credit to Inspire. We'll be sure to pass on your kind words!
Warm Regards,
Inspire Telecom
I very mich appreciated the quick…
I very mich appreciated the quick response with which they solved the problem with my telephone
10 de febrero de 2025
Respuesta de Inspire Telecom
Dear Glenys, Thank you for your kind words! We're so glad we could resolve your issue quickly. If you ever need any further assistance, we're always here to help.
Warm Regards,
Inspire Telecom
Sorry thought I had sent this
Sorry thought I had sent this. Excellent customer service as usual
3 de febrero de 2025
Respuesta de Inspire Telecom
Thank you for your kind words and for your continued support! We're delighted to hear that you've had another great experience with our service. Providing excellent customer service is always our priority, and we truly appreciate your trust in Inspire Telecom.
If you ever need anything, we're always here to help!
Best regards,
The Inspire Telecom Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.