Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... Ver más
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Consulta las opiniones de los clientes
I am well on the way now for the switch over to Inspire Telecom. Throughout the whole process I have nothing but praise for the whole experience. Liam & Jessica are so professional & kind, nothing is... Ver más
La empresa ha respondido
Whenever I have needed help with anything from broadband to phone connection, the team at Inspire telegram have always been just a phone call away. Always friendly, knowledgeable & very helpful.
La empresa ha respondido
I have been with Inspire Telecom for a few years now and have always been able to contact them within seconds. They have even telephoned me some hours later to check my internet was still up and runn... Ver más
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Información sobre la empresa
- Proveedor de servicios de Internet
- Proveedor de Internet
- Operador de telefonía móvil
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
- Compañía telefónica
Sobre Inspire Telecom
Escrito por la empresa
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
Escrito por la empresa
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Información de contacto
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, Reino Unido
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4,9
Excelente
638 opiniones
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Highly recommend Inspire Telecom.
Our Broadband and phone service went down on Friday 24th January 2025 due to a storm in Northern Ireland. I contacted our phone and internet provider, Inspire Telecom with regards to same, I spoke to Megan who did a line check and got back to me within half an hour, Explained the situation and process, she sent out a Dongle so we had some level of internet coverage in our home, she kept in contact with us every two days to update us on the problem, liaised with Openreach on our behalf and again contacted us to let us know that our service had been restored!
I would highly recommend Inspire Telecom to both private customers and businesses, fantastic company and exceptional customer service by Megan who was friendly, helpful and curtious throughout the process
24 de enero de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Thank you for taking the time to share your experience! We're sorry to hear that the storm caused disruption to your broadband and phone service, but we're delighted that Megan was able to support you throughout the process and keep you connected in the meantime.
Providing reliable service and keeping our customers informed is a top priority for us, and we're so pleased that Megan's efforts made a positive impact. We'll be sure to pass on your kind words to her!
We truly appreciate your recommendation and your trust in Inspire Telecom. If you ever need any assistance in the future, we're always here to help.
Best regards,
The Inspire Telecom Team
Your advisors are second to none
Your advisors are second to none, polite, concise, very helpful, go out of their way to resolve any problems.
The wait to connect is not long and straight to an advisor NOT a machine, excellent !!!!!!
1 de febrero de 2025
Respuesta de Inspire Telecom
Dear Phillip,
Thank you so much for your kind words! We're thrilled to hear that our advisors have provided you with such a positive experience. Customer service is at the heart of what we do, and we’re glad you appreciate speaking to a real person without long wait times. If you ever need anything, we’re always here to help!
Kind Regards
Inspire Telecom
Megan was very good
Megan was very good and went through the proceedure of updating my router and was very patient with me.
1 de febrero de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Eoan,
Thank you for your lovely feedback! We're so pleased to hear that Megan provided excellent support and guided you through the process with patience. We’ll be sure to pass on your kind words to her. If you ever need anything, we’re always here to help.
Warm Regards,
Inspire Telecom
Fantastic company
Fantastic company , brilliant when my internet went down yesterday thanks to open reach , helped me get back on line quicky , cant thank them enough particulary Josh who was so helpfull and patient with an 80 year old , i am so glad i switched from BT .
31 de enero de 2025
Respuesta de Inspire Telecom
Dear Tony,
Thank you for your kind words! We’re so pleased we could get you back online quickly. A special mention to Josh for his patience and support—it means a lot to know he made a difference. We will be sure to pass the message onto him! We're delighted you made the switch from BT and are always here whenever you need us!
Warm Regards,
Inspire Telecom
My call was answered promptly and my…
My call was answered promptly and my query was answered in an efficient and polite manner.
30 de enero de 2025
Respuesta de Inspire Telecom
Dear Julian,
Thank you for your feedback! We're glad to hear your call was answered quickly and that our team provided efficient and polite service. We’re always here to help whenever you need us!
Warm Regards,
Inspire Telecom
Excellent overall service
Excellent overall service, with very helpful people willing to listen and solve the problem
29 de enero de 2025
Opinión espontánea
Respuesta de Inspire Telecom
Dear Steven,
Thank you for your kind words! We're delighted to hear that you received excellent service from our team. Listening and solving problems efficiently is what we strive for. If you ever need anything, we’re always happy to help!
Warm Regards,
Inspire Telecom
They answer calls fast, always sort problems so far!
Find Inspire gives good service, no complaints! Always answer calls fast,
Feels like getting personal service!
29 de enero de 2025
Respuesta de Inspire Telecom
Dear Alan,
Thank you for your great feedback! We’re so pleased to hear you’ve had a positive experience with our service. Providing fast, efficient, and personal support is what we aim for. If you ever need anything, we’re always here to help!
Warm Regards,
Inspire Telecom
It’s good to speak with a human being, not a robot
It.s good to speak with a real person, not a robotic voice
26 de noviembre de 2024
Respuesta de Inspire Telecom
Dear Isabel,
Thank you for your kind review! Providing genuine, human support is at the heart of what we do. Your feedback means a lot to us!
Warm Regards,
Inspire Telecom
I've been with Inspire for just over…
I've been with Inspire for just over two years now, and I can honestly say they truly value their existing customers. The new rewards program is a fantastic addition, and having 24-hour support gives me peace of mind knowing help is always available if needed.
29 de noviembre de 2024
Respuesta de Inspire Telecom
Dear Stanley,
Thank you so much for your lovely review! We're thrilled to hear you've had such a positive experience with Inspire over the past two years. Our existing customers mean the world to us, and we're delighted that you're enjoying the new rewards program and the peace of mind that 24-hour support brings. Your kind words motivate us to keep delivering the best service possible!
Warm Regards,
Inspire Telecom
Inspire have been able to resolve a…
Inspire have been able to resolve a seriously stressful situation brought about by misunderstanding of a family member who managed to sign up to two networks. Call Handler Megan has kept in regular contact and been with us to ease the stress every step of the way.
28 de noviembre de 2024
Opinión espontánea
Respuesta de Inspire Telecom
Thank you so much for your kind words! We're so glad we could help resolve what must have been a stressful situation for you and your family. It's wonderful to hear that Megan was able to provide regular updates and support every step of the way. We’ll be sure to pass along your feedback to her—it will mean a lot. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Warm Regards
Inspire Telecom
The help i was given for my internet was a 100 persent …
The help i was given for my internet problem was a 100 present. A Big thankyou to Megan Kinzett who was kind and very helpful from beginning to the end.
31 de octubre de 2024
Opinión espontánea
Respuesta de Inspire Telecom
Dear Bob,
Thank you for your fantastic feedback! We're thrilled to hear that Megan provided you with such outstanding support and kindness throughout your internet issue. We'll be sure to pass on your lovely words to Megan—she’ll be delighted to know she made such a positive impact! 🌟
If you need any further assistance, we're always here to help.
Best regards,
Inspire Telecom
Really helpful and problem was solved
21 de noviembre de 2024
Respuesta de Inspire Telecom
Dear Michael,
Thank you for your kind words! We're so pleased to hear that your issue was resolved and that you found our service helpful. At Inspire Telecom, we strive to provide reliable support for all our customers, and it's great to know we could meet your expectations. 😊
If there's anything else we can assist you with in the future, don't hesitate to get in touch!
Warm regards,
Inspire Telecom
As lve just moved home and there was no…
As lve just moved home and there was no Internet Ryan talked me through it and he was very helpful my thanks to inspire
14 de noviembre de 2024
Respuesta de Inspire Telecom
Dear Linda,
Thank you for your lovely review!
We’re delighted to hear that Ryan was able to guide you through getting your internet up and running during your move. Moving can be stressful, so we’re glad we could make this part a little easier for you.
If you need any further assistance, we’re always here to help. We wish you all the happiness and wonderful memories in your new home, and thank you for choosing Inspire Telecom!
Warm regards,
Inspire Telecom
The people I spoke with/exchanged…
The people I spoke with/exchanged emails, where helpful and gave clear advice. I'm old and disabled and, for me, the technology and systems used can be very confusing. They helped me through these.
1 de noviembre de 2024
Respuesta de Inspire Telecom
Thank you so much for your kind review.
We understand that technology can sometimes feel overwhelming, and we’re so glad to hear that our team was able to guide you clearly and provide the support you needed. Ensuring that all our customers feel supported is incredibly important to us.
If there’s anything else we can help you with, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Inspire Telecom
Excellent customer care
16 de octubre de 2024
Opinión espontánea
Respuesta de Inspire Telecom
Dear Rob,
Thank you for your review! We're delighted to hear that you're pleased with our customer care. Providing excellent service is our top priority, and it's wonderful to know we're meeting your expectations. We appreciate your support!
Warm Regards,
Inspire Telecom
Great customer service
Megan contacted us to warn us of some extra charges on mum's phone bill, this enabled us to contact the offending company and stop any further excessive charges.
Great customer service. Thank you.
9 de octubre de 2024
Opinión espontánea
Respuesta de Inspire Telecom
Dear Mandy,
Thank you for sharing your experience! We're so pleased to hear that Megan was able to assist in identifying the extra charges and helping you prevent further costs. It's great to know we could provide the support you needed. We'll make sure to pass along your kind words to Megan. Thank you for choosing us, and we're always here if you need anything!
Warm Regards,
Inspire Telecom
Very pleasant lady and sorted out my…
Very pleasant lady and sorted out my problems and said to ring back if it happened again
7 de octubre de 2024
Respuesta de Inspire Telecom
Dear Angela,
Thank you for your feedback! We're so glad to hear that we was able to assist you and resolve your issue. We're always here to help, so don't hesitate to reach out if you experience any problems. We appreciate your support and look forward to continuing to provide great service!
Warm Regards
Inspire Telecom
The customer service I received was excellent.
From my initial enquiry to "going live" the people I dealt with were professional, efficient and courteous in their approach.
A minor hitch was dealt with promptly without any problem.
22 de septiembre de 2024
Respuesta de Inspire Telecom
Dear Robert,
Thank you for your fantastic feedback! We're thrilled to hear that your experience with our team was professional, efficient, and courteous from start to finish. We're also pleased that any minor hitch was promptly resolved to your satisfaction. If you ever need anything else, we're just a call away!
Best regards,
The Inspire Telecom Team
Received new router
Received new router, phone line wouldn’t work after setting up, very helpful member of staff josh talked me through what to do no hassle
14 de septiembre de 2024
Respuesta de Inspire Telecom
Dear Sara,
Thank you for your feedback! We're so glad to hear that Josh was able to assist you in getting your phone line working with the new router. We strive to provide hassle-free support, and it's great to know that Josh made your experience a positive one. If you need any further assistance, don't hesitate to reach out. Thanks again for being a valued customer!
Warm Regards
Inspire Telecom
Review of invoices and payments.
Inspire Telecom have been providing my internet access for a couple of years now. I have always found their help desk very competent and easy to access (no long waits). Last week I was reviewing my invoices from them and I called them as there were a couple of things that I did not understand. They then undertook to do a complete review of all of my invoices and payments going back over the last year. This took a couple of days (over a weekend) and they then provided a very thorough breakdown and explanation of everything. This completely answered all of my queries. So full marks to them for being so thorough and helpful.
12 de agosto de 2024
Opinión espontánea
Respuesta de Inspire Telecom
Dear Brian,
Thank you so much for taking the time to share your experience with Inspire Telecom! We're thrilled to hear that our team has consistently provided you with the competent and accessible support you deserve. We understand how important it is to have clarity in your billing, and we're glad that our team could conduct a thorough review of your invoices and payments to address your queries.
Your kind words about our team's thoroughness and helpfulness mean a lot to us. We always strive to provide our customers with the best possible service, and it's wonderful to know that we could meet your expectations. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for being a valued customer!
Best regards,
Inspire Telecom
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