Intrum UK Opiniones 

I was given the utmost respect and decency and privacy in my call ⭐️⭐️⭐️⭐️⭐️

Took me 8 hours to get through to this company today , which is absolutely ridiculous . Requested a call back 3 times , never happened. Even sent emails and no reply . Eventually I tried another number and got through to a lovely man called Richard , who is going to try and sort things out for me . But he said it could take up to 21 days ! as he has to escalate this to another department .Not his fault I know . This company states that they have won golden awards for how they treat customers , I find that really hard to believe .

very polite conversation and problem sorted to satisfaction

Queue time was almost 50 minutes despite repeatedly being told someone would be with you shortly

50 minutes on hold complete waste of time

Website doesn’t work and I can’t log into my account

Surely this company cant be achieving its Consumer Duty targets, perhaps the Regulator should look more closely at Intrum.

So far today I have waited in a telephone que for over an hour. I then attempted to use their call back service by texting 60070, only to be called back and get put back in another call waiting que.

For anyone reading this, Consumer Duty means that a company should be ensuring that consumers get communications they can understand, products and services that meet their needs and offer fair value, and they get the customer support they need, when they need it.

Intrum has failed on all these points in my opinion and as I cant contact them to raise a complaint regarding this, I shall take the complaint directly to the regulator and to the FOS.

The new website doesn't work, can't sign in or read FAQs. If you are going to make a website for customers, pleas ensure it works PROPERLY before going live.

Quick and helpful response professional delivered demonstrating a level of courteous concern.

Had a very helpful conversation, Thank-you Intrum.

Richard who I spoke to was very helpful

Very polite and considerate person

The representatives very very helpful and didn't pressurise the conversations in the least.

I spoke to Bina today and was a fantastic experience for me.. Im suffering illness so the way she dealt with things tells me they certainly have your best interest at heart. She was very clear to understand and listened to everything I said. She was extremely helpful.. Thank you Bina I certainly won't be afraid in future to deal with anyone regarding a very stressful situation I have found myself in. You are a credit to your company

The lady who dealt with my case was amazing and so understanding she helped me with all the paperwork and was not judgemental at all

Friendly staff and understanding didn’t feel judge which is a good feeling he was down to earth and pre paired to explain and helped me sleep better at night thank you x

I spoke to a wonderful person, Fiona, she was extremely helpful and understanding to what is a difficult time for me. I am so grateful I got to speak to such a lovely person.

Fiona was both professional and compassionate. I was put at ease from the start.

Operator was knowledgeable patient informative and helpful excellent experience

Fantastic
Really helpful