It was a change to be able to have a chat and a laugh, The plan I was signing up to was fully explained by the guy who's name I have forgotten of which I apologise. Yes this discussion was very plea... Ver más
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Consulta las opiniones de los clientes
Company has set up a payment plan which they then cancelled 'by accident' to proceed with a text message asking me to make payments. Eventually sorted now. It's only taken 3 months of back and forth p... Ver más
The lady I spoke with was extremely polite and understanding throughout our conversations. A real pleasure to have this opportunity to speak to someone with all these qualities even though as a fami... Ver más
Your call handler was excellent, his name is Rich, friendly & patient, a good listener- & led me through the payment process very well & even gave me extra tips. The man's a credit to Intrum.
Información sobre la empresa
Escrito por la empresa
Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you...
Información de contacto
The Omnibus Building, Lesbourne Road , RH2 7JP, Reigate, Reino Unido
- 01737 237370
- www.intrum.co.uk
- www.intrum.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 8% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I spoke with a lovely lady (Emma) and…
I spoke with a lovely lady (Emma) and she helped me with my problem and was very helpful, an understanding to my situation. I suffer anxiety with phone calls and she was really nice and made me feel at ease, an I felt she was very supportive and has sent me links to further help with my issues, all in all I'm very happy with the service this lady provided
Understanding, polite, sympathetic.Great company😀
Great company and caring
I have many health issues
The company were very understanding and kind
The member of staff that I spoke to was very sympathetic due to my situation
I was not pushed for payments
It's nice to be talked to the way I like to talk to others
They will help you arrange payments in your own time
It's very important to let them know of any disability so they can help you further
I achieved that so I'm very happy
Stress free
The staff member I spoke to was so nice
You can't knock them for being nice
If you owe money to this creditor, there's no shame they don't judge you
The staff member I spoke to was so lovely extremely polite & caring plus sympathetic
Thank you
Keep up the good work Intrum 👍🏻🙂
A very understanding company that…
A very understanding company that listens and felt with my enquiry fast.
Just been on the phone with Fiona,a…
Just been on the phone with Fiona,a genuinely friendly and helpful women,if everyone was as helpful, understanding and just nice the world would be less of a difficult place to navigate .
A positive experience
The company representative was lovely when I rang, no pressure or condemnation. The payment was taken via the automated payment system which was easy to use.
Excellent Service
I felt listened too and my enquiry was handled professionally and the main objective of my call was achieved.
I received a text from
I received a text from. Resolvecall about a debt I allegedly owe I called them and they subsequently closed the account and returned it to intrum as the debt is stuate barred.
I have since emailed intrum a prove it letter and they have ignored me. I will wait a further 7 days, and if I dont hear from them, I will escalate my compliment to the Ombudsman.
Professional and understanding
Professional and understanding, especially being a debt recovery business.
Always a friendly service very…
Always a friendly service very understanding of situations I'm in
Great and understanding customer…
Great and understanding customer service skills
Sonya was great to speak to very…
Sonya was great to speak to very empathetic and efficient
Fiona was absolutely 💯 marvellous today…
Fiona was absolutely 💯 marvellous today and so helpful thankyou ☺️
Change
I'm doing wel in a long time and l have managed to end a long agreement through communication
Excellent service from the call today always very helpful
Lady was very helpful and very compassionate with her call thanks
Supportive & Understanding
Spoke with ‘Fiona’ who was extremely supportive and understanding.
We were able to come to an amicable agreement.
Very sympathetic regarding my change of circumstances.
Agent listened and put genuine thought into his decisions.
Great customer service
Adele was really helpful and friendly, she resolved my query on the first call.
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