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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

It took a while for the order to be processed and shipped but when I reached out for an update customer service was very helpful and kind. I ordered the monthly subscription with 4 bags as well as the... Ver más

Valorada con 5 estrellas sobre 5

I bought this product for myself, and ended up becoming the family waxer. It is so easy to wax men's brows, ears and other facial hair knowing I would never be able to get them to do it outside our ho... Ver más

Valorada con 4 estrellas sobre 5

Okay, would recommend giving yourself a lot of time to get through the learning curve and be patient with yourself 😂 It is very forgiving for a beginner!! The different waxes really do make a differe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Well I have to say I would love for you to have a custom service call but hey beggars can’t be choosers. I did run into an issue with just receiving my product, but when I reached out them they were... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza

Escrito por la empresa

Welcome to Jelly Wax's Trustpilot page. We're all about redefining your waxing experience, making it as smooth as the skin you're about to unveil. 🌟 Why choose us? We're not just another waxing brand; we're a community. A community that values empowerment, affordability, and, most importantly, YOU. We're committed to delivering salon-quality results right in the comfort of your home. 🏡 But don't just take our word for it! Check out what our fabulous Jelly Wax family has to say. Your feedback helps us grow, innovate, and deliver the best waxing experience possible. So go ahead, share your thoughts, and let's make beauty routines a little less routine. 💖 With all the love and good vibes, The Jelly Wax Team


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(89)

29 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

LOVE THE WAXER

I absolutely love this waxer, I’ve been using it for three years now and it always gets the job done. Whether it’s arm pit hair, leg hair or facial hair! The wax is so pretty when melted and some of them have a good scent to make the waxing more enjoyable😂 I personally love the mango scented one. Overall this waxer gave me a great experience!

23 de febrero de 2024
Opinión espontánea
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Respuesta de Jelly Wax

Thank you so much for this detailed review and for being a customer for 3 years. This is so sweet!! I agree that the wax does a pretty good job in getting all the hair!

Valorada con 5 estrellas sobre 5

I got this for my little sister…

I got this for my little sister and she loved it, even talked me into waxing the back of my neck. Neither of us have ever tried waxing at home before and it was the perfect way to start, easy instructions and super beginner friendly. She even got herself the subscription she liked it so much, and I love how clean my neckline looks.
Perfect as a gift or for yourself if you like waxing!

29 de diciembre de 2023
Opinión espontánea
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Respuesta de Jelly Wax

Aww thank you to you and your sister! This is such a nice bonding with your sister! Hannah, our Founder, made sure that the instructions are super beginner friendly!

Valorada con 5 estrellas sobre 5

Good company and good product


This waxing machine has been my go-to for three solid years. I'm in my 50s, and as an Asian, tackling facial hair around my mouth can be a real quest. But this machine? It's the Usain Bolt of warming up – quick! Does its job so splendidly, it's like a magic wand for unwanted fuzz.

19 de febrero de 2024
Opinión espontánea
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Respuesta de Jelly Wax

Awww thank you so much for being a customer for three solid years. We appreciate it so much!!

Valorada con 5 estrellas sobre 5

Product works as intended

The wax warmer and wax works great. When I was missing an item from my order, customer service helped resolve that by sending out a replacement. I have get to get used to waxing and the kit I bought is novice/beginner friendly.

10 de febrero de 2024
Opinión espontánea
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Respuesta de Jelly Wax

Thank you so much!! If you need any tips for waxing, just send us an email anytime!

Valorada con 5 estrellas sobre 5

Works

Honestly works amazing!

4 de enero de 2024
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Respuesta de Jelly Wax

Thank you so much for your review!! Please let us know if there's anything we can help you with!! Send us an email anytime :)

Valorada con 5 estrellas sobre 5

Awesome!

The customer support was wonderful when I messaged them, and the beginners kit I got was also wonderful! I have PCOS and I got the kit for mostly my neck since I have to shave it almost every day, but after my first waxing, it took the hair about 2 to 3 weeks to grow back! And it grew back patchy! I 100% recommend Jelly Wax!

8 de diciembre de 2023
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Respuesta de Jelly Wax

Wow! Thank you so much!! We'll be sure to share your review with PCOS besties!

Valorada con 5 estrellas sobre 5

Easy to use!

Following the Jelly Wax TikTok account made me think I could wax in the first place. I tried it and after a little practice I have gotten quite good! I've tried some other hard waxes and none of them grab my leg hair the way Jelly Wax does. I have medium to fine leg hair and Jelly Wax gets it every time!

4 de diciembre de 2023
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Respuesta de Jelly Wax

Yeyy! Thank you so much for your review! We are so happy that you enjoyed your Jelly Wax!

Valorada con 5 estrellas sobre 5

Love them!

I absolutely adore this company and their products. The customer service is exceptional. I ordered the Deluxe kit on a black friday deal for an insanely good price. It was simple and easy to use.

22 de noviembre de 2023
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Respuesta de Jelly Wax

Thank you so much!! Customers are always are top priority!!

Valorada con 2 estrellas sobre 5

Late delivery

23 de noviembre de 2023
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Respuesta de Jelly Wax

Thank you so much for your review and we do apologize for the delay in the delivery! We have just changed our fulfilment partner and promise a 3-5 delivery timeframe!

Valorada con 5 estrellas sobre 5

The Smell <3

Got this product delivered quickly and it’s worked great!!! I’ve used wax strips for years but wanted to give hard wax another shot. It’s been wonderful to work with & clean up has been so simple. With the wax strips I used, they always left a sticky residue that was a pain to remove and left my skin red but this stuff is a dream! Also, the scent is so wonderful. It smells like cotton candy or bubble gum (or something along those lines but smells great either way!). Would totally recommend.

6 de diciembre de 2023
Opinión espontánea
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Respuesta de Jelly Wax

Aww thanks so much! We're so happy that you loved the scents of our Jelly Wax!

Valorada con 5 estrellas sobre 5

Good quality

Easy to contact customer service

6 de octubre de 2023
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Respuesta de Jelly Wax

Thank you so much! Your satisfaction is our number 1 priority!

Valorada con 3 estrellas sobre 5

one of the best waxes i’ve used

love the wax, just wish the 500ml options were still available

13 de octubre de 2023
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Respuesta de Jelly Wax

Thank you so much for your feedback! We have Refill Box subscriptions in our website if you need a monthly refill, for 400g you can choose which scents you like for only $29! You can also cancel anytime :)

Valorada con 5 estrellas sobre 5

Does not hurt and great in picking up hair

I finally got the courage to wax my bikini!! I took a tylenol 30 minutes before waxing. I spread the wax from the side to the middle (not from the top) and took a deep breath and pulled in one motion!! Got the majority of the hair! Had to do a clean up and the pain was not what i expected. This is my first time to wax my bikini by myself!! Love this Jelly Wax!! For my underarms, they do not hurt at all after almost 3 sessions 😬

31 de agosto de 2023
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Respuesta de Jelly Wax

Thank you for this detailed review!!

Valorada con 5 estrellas sobre 5

10/10 first time waxing

Came incredibly fast and on sale I have so much I wouldn't have and I'm grateful for it. For A first time waxer this just felt like ripping off a bandaid it was a lot less painful than I was expecting because of this company.

22 de septiembre de 2023
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Respuesta de Jelly Wax

Aww thank you so much!! This is my nth time to wax already and I honestly don't feel anything when waxing my underarms! - Alexis

Valorada con 1 estrellas sobre 5

Missing wax

I ordered 6 bags, only 3 were delivered. Very dissatisfied

25 de septiembre de 2023
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Respuesta de Jelly Wax

Hi Sammi! Thank you for this review and I'm so sorry for what happened! Let me send you an email to correct this!

Valorada con 3 estrellas sobre 5

I loved the products as a first time…

I loved the products as a first time user. The only downside was that my order took much longer than it was supposed to and I wasn’t provided any updates

16 de septiembre de 2023
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Respuesta de Jelly Wax

Thank you so much! I'm so sorry for the shipping delays! We're currently transitioning to another fulfilment center and hopefully, we can ship in 3-5 days by the time we restock! Hopefully, you can try us again in the future!

Valorada con 5 estrellas sobre 5

1st experience with jellywax

I've tried waxing kits before and they've all been a painful experience, but with jellywax it was the complete opposite. It was easy to use and I hardly felt any kind of pain. I 100% would recommend this!!

18 de septiembre de 2023
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Respuesta de Jelly Wax

Thank you so much for your kind words!!

Valorada con 3 estrellas sobre 5

painful, but with good results but not enough wax

I have been waxing for 2 years and I’ve tried many waxes before. I came across this wax on tiktok and figured why not? first, i bought the refill kit which is 2 wax bags and sticks and the sticks came chipped at the ends and uneven from the sides. second, the wax itself is good, but painful. with one application, it’ll pick up a bunch of hair which i liked. lastly, the wax bags aren’t enough. with the 2 bags i received, i managed to wax my arm pits, lower legs, and mustache, which is good but not worth the price of the small bag when there’s better products out there.

6 de octubre de 2023
Opinión espontánea
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Respuesta de Jelly Wax

Hi Valerie!! Thank you so much for your honest review! We will keep this feedback in mind as Hannah improves our products :)

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