It took a while for the order to be processed and shipped but when I reached out for an update customer service was very helpful and kind. I ordered the monthly subscription with 4 bags as well as the... Ver más
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Consulta las opiniones de los clientes
I bought this product for myself, and ended up becoming the family waxer. It is so easy to wax men's brows, ears and other facial hair knowing I would never be able to get them to do it outside our ho... Ver más
Okay, would recommend giving yourself a lot of time to get through the learning curve and be patient with yourself 😂 It is very forgiving for a beginner!! The different waxes really do make a differe... Ver más
La empresa ha respondido
Well I have to say I would love for you to have a custom service call but hey beggars can’t be choosers. I did run into an issue with just receiving my product, but when I reached out them they were... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Jelly Wax's Trustpilot page. We're all about redefining your waxing experience, making it as smooth as the skin you're about to unveil. 🌟 Why choose us? We're not just another waxing brand; we're a community. A community that values empowerment, affordability, and, most importantly, YOU. We're committed to delivering salon-quality results right in the comfort of your home. 🏡 But don't just take our word for it! Check out what our fabulous Jelly Wax family has to say. Your feedback helps us grow, innovate, and deliver the best waxing experience possible. So go ahead, share your thoughts, and let's make beauty routines a little less routine. 💖 With all the love and good vibes, The Jelly Wax Team
Información de contacto
3571 Far West Blvd Suite #3447, 78731, Austin, Estados Unidos
- info@jellywax.co
- www.jellywax.co
4,5
Excelente
89 opiniones
Invita a los clientes a opinar
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Ha contestado el 50% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Great Wax. Slow Ship
The wax itself is absolutely wonderful! It works a charm and isnt super messy or annoying to work with. The wax pot is also super nice and works great. My only complaint was the very long shipping wait, as I had gotten an email that my order was confirmed, then supposedly shipped 3-5 day later, but hadn't gotten to me for almost another 2 weeks which was longer than the said shipment time. Overall though I love everything else and will continue to bu Jelly Wax!
4 de septiembre de 2023
Respuesta de Jelly Wax
Hi Christina! Thank you so much for bearing with us through this whole process!
This wax is amazing
This wax is amazing. It is efficient and doesn’t get overly hot. Very skin friendly. The only thing I didn’t like was that it was scented but I just don’t like scented things. At least the scent was pleasant and not overwhelming. The pink wax is so cute and it shimmers. I can’t wait to order again.
4 de septiembre de 2023
Respuesta de Jelly Wax
Hi Pri! Thank you for your feedback! Hannah just released unscented refill bags if you'd like to check! :)
mine might be defective
mine might be defective, the light doesnt stay on so it looks like its off but in reality its on. i thought this would be easier to use since everything is in the kit, but now im not sure. there’s a learning curve to the temperature process.
1 de septiembre de 2023
Respuesta de Jelly Wax
Hi! I'm so sorry about this! Please send us an e-mail at info@jellywax.co and we can get you a replacement asap!
Totally recommend, especially for beginners
Honestly wasn't too sure what to expect, but the kit was super easy to use and the process was a lot less painful than expected. Don't think I'll be going back to shaving anytime soon :)
16 de septiembre de 2023
Opinión espontánea
Respuesta de Jelly Wax
Hi Pooneh!! Thanks so much for your kind words! We're glad that you made the switch to waxing!
Delivery is to slow that’s the only…
Delivery is to slow that’s the only problem
2 de septiembre de 2023
Respuesta de Jelly Wax
Hi Beverly! Thank you so much for leaving us a review! I definitely understand where you're coming from and I'm so sorry for the slow transit times. I just posted an update video on why this happened:
https://www.tiktok.com/@jellywax/video/7279056173687377195
In the future this won't be an issue! Thank you so much again, and I'm glad to hear that was the only issue!
Definitely gonna be a repeat customer!
Very happy with the product! I tried to leave a review on the TikTok shop but it wouldn’t let me. The customer service was amazing and very quick with the response. I am 100% gonna order again!
7 de septiembre de 2023
Opinión espontánea
Respuesta de Jelly Wax
Hi Hailey! Thank you so much for leaving such kind feedback!! I've been having my fair share of troubles with tiktok, so I appreciate you finding a way to leave a review regardless! Thank you again!
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