Jigsaw Opiniones 

Respuesta de Jigsaw

5 ago 2026

Dear Mrs Lister,

Thank you for taking the time to share your experience with us! We truly appreciate it.

We are delighted to hear that our Online Customer Experience Agent, Aby, was able to provide you with the support you needed and assist with arranging your return.

While we're sorry the process took longer than expected, it's wonderful to know that the outcome met your expectations. We will be sure to pass your kind comments on to Aby, who will be delighted to know their assistance made a positive difference.

We were also very sorry to read that your special occasion had to be cancelled due to illness. We sincerely hope you are recovering well and wish you all the very best.

Thank you once again for your thoughtful feedback, and we hope to have the opportunity to welcome you back to Jigsaw in the future.

Kind regards,

Meg
Customer Experience Agent

Respuesta de Jigsaw

4 ago 2026

Dear Susan,

Thank you for taking the time to share your experience, and I am truly sorry to hear how disappointing this has been.

I completely understand how frustrating it must have been to order dresses for a wedding, only for one to be cancelled due to being out of stock and for the other to arrive in a condition that was not up to the standard you rightly expected. I also appreciate how concerning it is to still be waiting for your refund after more than two weeks.

I sincerely apologise for the delays and for the frustration caused by not being able to receive the support you needed through our chatbot. This is certainly not the level of service we strive to provide.

If you could reply with your order number, I will personally look into your return and refund, provide you with an update as quickly as possible, and ensure any outstanding issues are resolved.

Thank you for bringing this to our attention. We appreciate your honest feedback, and I hope we can restore some of your confidence in Jigsaw.

Kind regards,

James
Customer Experience Manager

Respuesta de Jigsaw

4 ago 2026

Hi Monica,

Thank you so much for your wonderful review! We're delighted to hear you had such a lovely shopping experience at our Kingston store and found the perfect two suits.

We'll be sure to pass your kind words on to Melany, who will be thrilled to know her helpful and attentive service made your visit so enjoyable. Your recommendation means a great deal to us, and we look forward to welcoming you back again soon.


Customer Experience Agent - Abigail

Respuesta de Jigsaw

3 ago 2026

Dear Valued Customer,

Thank you for taking the time to leave your review.

I'm very sorry to hear about the difficulties you experienced when trying to process a return.

We are very pleased to hear that Aby from our online team was able to support you, and I'll be sure to pass your kind comments on to her. She will really appreciate your feedback.

We are also grateful for your comments about our returns process and the lack of a phone support option. Customer feedback like yours is invaluable, and we'll ensure it's shared with the relevant teams as we continue to improve our customer experience journey.

Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with a much smoother experience in the future.

Kind regards,

Meg - Customer Experience Agent

Respuesta de Jigsaw

3 ago 2026

Dear Jane,

Thank you very much for your wonderful review!

I am delighted to hear that you had such a positive experience in our Marlborough boutique. It's great to know the team were able to help you find pieces that complemented your selection, and that you enjoyed our latest styles.

I'll be sure to share your kind feedback with the Marlborough team, they'll be thrilled to hear it. I have also requested additional information if there is anybody from the team that you want to mention specifically.

We look forward to welcoming you back again soon!

Kind regrds,

Meg - Customer Experience Agent

Respuesta de Jigsaw

3 ago 2026

Dear Sarah,

Thank you very much for your wonderful review.

We're delighted to hear that Carol and Heidi provided you with such amazing service. It's lovely to know they made your visit enjoyable and we'll be sure to pass on your kind words.

If you would be happy to let us know which Jigsaw boutique you visited, we'd love to ensure that Carol and Heidi, along with their store team, receive the recognition they deserve.

I have requested additional information if you wish to share this.

We look forward to welcoming you back again soon!

Kind regards,

Meg - Customer Experience Agent

Respuesta de Jigsaw

3 ago 2026

Dear Liz,

Thank you very much for taking the time to leave your lovely review.

We're absolutely delighted to hear about your experience at our Harrogate boutique!

It's wonderful to know that Sylvia, along with the rest of the team, made your visit so enjoyable and took the time to help you find the perfect outfit. Providing thoughtful, personal service is something we pride ourselves on, so it's fantastic to hear that this was reflected in your visit.

I'll make sure your kind words are shared with Sylvia and the Harrogate team – they'll be delighted to know they made such a positive impression.

We truly appreciate your support and look forward to welcoming you back to Jigsaw again soon. ✨

Kind regards,

Meg - Customer Experience Agent

Respuesta de Jigsaw

3 ago 2026

Dear Miss Hankinson,

Thank you for taking the time to leave such a lovely review.

We're delighted to hear that Louise has always provided you with such exceptional service. It means a great deal to know that she has gone above and beyond to make each of your visits a positive experience!

If you wouldn't mind, could you let us know which Jigsaw boutique you visited? We'd love to ensure Louise and the rest of the team receive the recognition they deserve for your kind feedback.

I have requested additional information if you wish to share this.

We truly appreciate your recommendation and look forward to welcoming you back again soon.

Kind regards,

Meg - Customer Experience Agent

Respuesta de Jigsaw

29 jul 2026

Dear Ananda,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the delay in receiving your refund.

We understand how frustrating this must be, especially when you've been unable to get the update you were looking for. During our recent warehouse relocation and sale period, we experienced higher-than-usual volumes, which unfortunately led to delays in some refunds and longer response times from our Customer Experience team.

We'd really like the opportunity to look into this for you and ensure your refund is resolved as quickly as possible. Please reply to your existing email or contact us with your order number, and we'll investigate this for you.

We appreciate your patience and hope we can restore your confidence in shopping with Jigsaw.

Kind regards,

Meg
Customer Experience Agent

Respuesta de Jigsaw

27 jul 2026

Dear Pamela,

Thank you so much for taking the time to leave such a wonderful review.

We're delighted to hear that you had such a lovely experience in our Harrogate store. Sylwia will be thrilled to know that her styling advice and support in finding the perfect fit for your new-season Zebra Wrap Trousers made such a positive impression.

Thank you for recommending our Harrogate store. We hope you enjoy wearing your new trousers, and we look forward to welcoming you back again soon.

Warm regards,

James
Customer Experience Manager
Jigsaw

Respuesta de Jigsaw

27 jul 2026

Dear Kate,

Thank you so much for taking the time to share your wonderful feedback.

We’re delighted to hear that you had such a positive experience in our Oxford store. Amy and Dy will be thrilled to know that their warm, attentive service made your visit so enjoyable.

Your kind words mean a great deal to the team, and we're especially pleased to hear that you'll be returning. We look forward to welcoming you back to Oxford again soon.

Warm regards,

James
Customer Experience Manager
Jigsaw

Respuesta de Jigsaw

27 jul 2026

Dear Trish,

Thank you for taking the time to share your experience with us.

We're delighted to hear about the excellent service you received from Carrie at our Beverley store. Although we were disappointed that we couldn't source the linen jacket in your size, it's wonderful to know that Carrie's dedication and determination to help left such a positive impression.

I will be sure to share your feedback with her and the wider Beverley team—they will be delighted to receive it.

Thank you once again for your lovely review. We hope to welcome you back to Jigsaw soon, and hopefully next time we'll be able to find exactly what you're looking for.

Warm regards,

James
Customer Experience Manager
Jigsaw

Respuesta de Jigsaw

27 jul 2026

Dear Erika,

Thank you so much for taking the time to share your wonderful feedback.

We’re absolutely delighted to hear about another great experience in our Milton Keynes store. Carolyn will be thrilled to know that her honest advice and thoughtful styling recommendations helped you find a dress that you feel comfortable and confident wearing.

Creating an enjoyable and relaxed shopping experience is something the whole team takes great pride in, and your kind words are a fantastic recognition of their hard work and dedication.

Thank you once again for your lovely review and your continued loyalty to Jigsaw. We look forward to welcoming you back to the Milton Keynes store again soon.

Warm regards,

James
Customer Experience Manager
Jigsaw

Respuesta de Jigsaw

27 jul 2026

Dear Barbara,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are disappointed with your experience.

Meg has been looking after your case and has carefully reviewed the photographs you provided. Based on the images received, we have been unable to identify a manufacturing fault with the blouse.

We do appreciate that you contacted us as soon as you noticed your concerns. However, as the tags had already been removed before the issue was reported, we are unfortunately unable to accept the item back for a full refund under our returns policy. Had the tags remained attached, we would have been able to arrange for the blouse to be returned for inspection and, if appropriate, process a full refund.

We appreciate that this is not the outcome you were hoping for, which is why we have offered a goodwill voucher as a gesture of goodwill. While we understand this may not fully meet your expectations, it reflects the information available to us following our assessment.

We sincerely apologise for the delay in resolving your case and for the frustration this has caused. We value your loyalty to Jigsaw and are sorry that this experience has not reflected the high standards we aim to provide.

Kind regards,

James
Customer Experience Manager

Respuesta de Jigsaw

27 jul 2026

Dear Iris,

Thank you so much for taking the time to share your lovely feedback.

We're absolutely delighted to hear that you're loving your Linen Drawstring Maxi Skirt in Green!

Thank you again for your kind words, and we look forward to welcoming you back soon.

Warm regards,

James
Customer Experience Manager
Jigsaw

Respuesta de Jigsaw

27 jul 2026

Dear Catherine,

Thank you so much for your wonderful review.

We're delighted to hear that you enjoy shopping at our Ilkley store and that it's your go-to destination when you're looking for timeless pieces you'll love for years to come.

Thank you once again for your continued support of Jigsaw. We look forward to welcoming you back to the Ilkley store very soon.

Warm regards,

James
Customer Experience Manager
Jigsaw

Respuesta de Jigsaw

27 jul 2026

Dear Julie,

Thank you for taking the time to share your feedback, and I am truly sorry to hear about your recent experiences.

As a loyal Jigsaw customer of over 30 years, it is particularly disappointing to read that we have let you down. During our busiest periods, stock availability can change very quickly, and on occasion items can unfortunately become unavailable after an order has been placed. However, I completely appreciate that this, along with the delays you experienced with your return and the difficulty contacting our Customer Experience team, has been incredibly frustrating.

I'm also sorry that our digital contact channels did not provide the support you expected. We know how important it is to be able to speak with someone when you need help, and I appreciate your honest feedback.

I would like to extend my thanks to June and the team at our Edinburgh store for stepping in to assist you. I'll be sure to pass on your kind words to them.

If you still need any support with your orders or returns, I would be more than happy to help personally. If you reply with your order details, I can arrange a call with you and ensure everything is resolved as quickly as possible.

Thank you again for your continued loyalty and for taking the time to let us know where we've fallen short. Feedback like yours helps us improve, and I hope we have the opportunity to restore your confidence in Jigsaw.

Warm regards,

James
Customer Experience Manager
Jigsaw

Respuesta de Jigsaw

23 jul 2026

Dear Berfu,

Thank you so much for taking the time to share your lovely feedback.

We're delighted to hear you had such a positive experience in our Richmond store and that Elena was able to help you find the perfect sizes. I'll be sure to pass your kind words on to her, they'll mean a great deal.

We hope you enjoy your new shirt and shorts, and we look forward to welcoming you back to Jigsaw again soon.

Customer Experience Agent - Abigail

Respuesta de Jigsaw

Actualizada el 21 jul 2026

Dear Angela,

Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.

Firstly, we'd like to sincerely apologise that Yodel did not collect your parcel as arranged. We completely understand how frustrating it is to take time out of your day to wait for a collection that never happens, particularly after already going through several steps to resolve the issue.

We're also sorry that you found it difficult to get in touch with us. While we offer a number of contact channels, you can also reply directly to your existing support email using your open query number. This will ensure your message goes straight to the team already handling your case, which is often the quickest way for us to respond and provide updates.

If you're happy to do so, could you please provide your order number? I'll personally review your case and make sure you're updated as soon as possible. We appreciate that you're currently out of pocket and want to do everything we can to bring this matter to a prompt resolution.

Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Jigsaw.

Kind regards,

James
Customer Experience Manager


UPDATE:

I have spoken to the Agent that has been looking after you, and they will make contact with you again. As soon as we have the item or see that its on its way, of course we will issue you the refund as agreed.

Respuesta de Jigsaw

20 jul 2026

Hi Sharon,

Thank you so much for your wonderful review! We're delighted to hear that Bryan made you feel so welcome and went above and beyond to help with your purchase. We'll be sure to pass along your kind words, they'll mean a lot to him.

We're thrilled you had such an amazing experience, and we can't wait to welcome you back the next time you're in Bristol. Safe travels, and see you again soon!

Customer Service Experience Agent - Abigail