Angeblich fertigt das Unternehmen Kleider auf Maßanfertigung. Maße wurden den Vorgaben nach zur Verfügung gestellt. Leider wurde das Kleid verschnitten. Insgesamt zu kurz, dazu noch vorn länger als hi... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Recently purchased a dress from this site and have had it delivered, the dress is beautiful, and I understand the want to keep delivery prices down but when spending the best part of £200 on a dress i... Ver más
La empresa ha respondido
I had an appointment at 6 pm on Saturday 25th April ( a hot day in London). Ali was my helper, and she was friendly, helpful and fun to look at dresses with. Top tip..if you've looked at dresses on l... Ver más
La empresa ha respondido
Dress & Jacket arrive I was Sceptical at first. But they have a shop in London as well. Dress came just before Christmas, it was packed really well, not creased at all. Excellent material, Beautif... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Información de contacto
50 Raffles Place, #30-00 Singapore Land Tower, Singapore, Singapur
- www.jjshouse.co.uk
3,8
Muy bueno
817 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great experience. Made finding a dress a piece of cake.
I had an appointment at 6 pm on Saturday 25th April ( a hot day in London). Ali was my helper, and she was friendly, helpful and fun to look at dresses with. Top tip..if you've looked at dresses on line, make a note of the number not the name, as this is how they find them in store. Ali patiently found the dresses I liked that I knew were in-store, and also with myself and my daughter looked at swatches to get the exact colour I wanted. First dress I tried on ..loved it! Tried a couple more of the 6 I'd chosen, but no, bought the first one! Ali found a different dress in my preferred colour so I could make sure it suited me which I would never have considered! ( Very pale pink). Really pleased I went to the shop as the colours are not quite what they may appear online.
25 de abril de 2026
Opinión espontánea
Respuesta de JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your shopping experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
The dresses were perfect and I received…
The dresses were perfect and I received them fast!
23 de abril de 2026
Respuesta de JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Achtung Maßanfertigung Fehlanzeige, schwere Fehler in der Verarbeitung.
Angeblich fertigt das Unternehmen Kleider auf Maßanfertigung. Maße wurden den Vorgaben nach zur Verfügung gestellt. Leider wurde das Kleid verschnitten. Insgesamt zu kurz, dazu noch vorn länger als hinten. Mit Fotos wurde dies entsprechend nachgewiesen. MLeider stellt sich das Unternehmen derzeit tot und wir müssen rechtliche Schritte einleiten.
1 de abril de 2026
Opinión espontánea
Respuesta de JJ's House
Sehr geehrte Kundin,
wir hoffen, Sie haben einen angenehmen Tag. Wir haben Ihre Beschwerde erhalten und entschuldigen uns aufrichtig für die Ihnen entstandenen Unannehmlichkeiten. Wir haben Ihre Bestellung nochmals überprüft und bestätigt, dass die Kleidlänge exakt gemäß den von Ihnen übermittelten Maßen sowie dem gewählten Schnitt gefertigt wurde. Bitte prüfen Sie Ihr E-Mail-Postfach für weitere detaillierte Informationen; sollten Sie noch offene Fragen haben, zögern Sie bitte nicht, uns erneut zu kontaktieren.
Wir danken Ihnen im Voraus für Ihre Kooperation und freuen uns darauf, bald von Ihnen zu hören.
Beautiful dress
Beautiful dress, beautiful material and well made. Fabulous
16 de abril de 2026
Opinión espontánea
Respuesta de JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Commande passée le 19 mars et toujours…
Commande passée le 19 mars et toujours rien, elle est seulement confirmée...
19 de marzo de 2026
Opinión espontánea
Respuesta de JJ's House
Cher client,
Nous espérons que vous passez une excellente journée. Nous avons bien reçu votre réclamation et nous vous prions de nous excuser pour la gêne occasionnée.
Nous vous recommandons de contacter notre service client si vous rencontrez le moindre problème avec votre commande ou nos services. Soyez assuré(e) que nous mettons tout en œuvre pour résoudre ce problème dans les plus brefs délais.
Nous vous remercions par avance de votre collaboration.
Respuesta de JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
The quality of the dresses are very nice!
The quality of the dresses are very nice. We have a wedding and we ordered Bridal Party dresses as well as Mother of the Bride dress. We chose the custom fit and sent in our sizes. When we received our dresses, they fit perfectly! We are so happy with JJ's House! The prices were very reasonable as well.
31 de marzo de 2026
Opinión espontánea
Respuesta de JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
À ce jour j’attends toujours le…
À ce jour j’attends toujours le remboursement de mon 2eme article renvoyés en même temps pour la 2 soit 167€ pour le premier et remboursé que 145€ et 190€ pour le second toujours rien et ce malgré mes relances depuis le 25 mars silence radio de leur part curieusement ils m'avaient demandé de leur envoyé la photo des 2 étiquettes qui d’ailleurs étaient sur les articles et là ils me disent qu’elles ne sont pas lisibles je leur ai demandé s’ils se moqués de moi ! Les délai des 14 jours de remboursement sont dépassés !
Bref ce site n’est pas digne de confiance et les articles de médiocre qualité je déconseille ce site est à fuir car dès lors que vous voulez être remboursé plus personne ne répond !
Voici le Numéro de la demande de remboursement.
[JJ's House][#17313374110006]Fwd: Re: [JJ's House][#17313374110006]【【Returns】Don't Like Look or Feel】--bvincent92 Soumettre
Après leur avoir demandé si je pouvais renvoyer les 2 articles dans un seul colis pour l'empreinte carbone j'avais eu leur accord puis voyons qu'ils me disaient qu'ils n'avaient rien reçu au bout de quelques je leur ai envoyé le ticket de colissimo comme quoi il avait été livré ensuite ils me disent que le colis est bien arrivé mais il doit être enregistré dans leur système et aujourd'hui ils disent avoir reçu 1 article dans la mauvaise foi on ne peut pas faire mieux, j'ai toutes les échanges de mails et ils ne pourront pas dire le contraire... pour la petite anecdote ils m'avaient demandés de leur envoyer les photos des étiquettes des articles ce qui fut fait mais voilà ils me disent qu'elles sont illisibles je leur ai demandé s'ils étaient sérieux j'ai renvoyé les mêmes et curieusement c'était ok !
C'est certain qu'ils cherchent par tous les moyens à ne pas me rembourser le 2éme article !
25 de marzo de 2026
Opinión espontánea
Respuesta de JJ's House
Merci de nous avoir communiqué vos informations mises à jour.
Après examen de votre retour, nous avons constaté que vos robes auraient dû être expédiées séparément, chacune avec une étiquette de retour différente, puisqu'elles proviennent de commandes distinctes. Après vérification auprès de notre entrepôt, nous avons le regret de vous informer que nous n'avons reçu qu'une seule robe suite à votre retour. C'est pourquoi un seul remboursement a été effectué.
Soyez assuré(e) que nous mettons tout en œuvre pour résoudre ce problème rapidement. Veuillez consulter votre messagerie pour plus d'informations. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
Nous vous remercions par avance de votre coopération et espérons avoir de vos nouvelles prochainement.
So easy to do everything
So easy to do everything. I love doing business with this company!
4 de abril de 2026
Opinión espontánea
Respuesta de JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
Highly Recommend!
this is the second time I’ve ordered a mother of the groom dress from this company. I got so many compliments at the wedding. Very positive shopping experience and never had to leave my house.!
19 de marzo de 2026
Opinión espontánea
Respuesta de JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Beautiful Dress/Perfect Fit
I ordered a dress for my granddaughter's wedding and had them custom fit it. It came out perfect!
8 de abril de 2026
Respuesta de JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Dress came out perfectly!
Dress came out perfectly!! Looked beautiful for my senior pictures. 🤍🫶🏼
31 de marzo de 2026
Respuesta de JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Recently purchased a dress from this…
Recently purchased a dress from this site and have had it delivered, the dress is beautiful, and I understand the want to keep delivery prices down but when spending the best part of £200 on a dress i would have expected the dress to be packaged and sent with a bit more finesse. Instead it turnt up like something id ordered from temu. Vacuum packed into a tiny box.
4 de abril de 2026
Opinión espontánea
Respuesta de JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about the package and we have reported it to our related department.
Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
JJ's House kan ikke anbefales.
På trods af at have fravalgt cookies og videregivelse af information til tredjepart, blev jeg spammet med opkald og mails efter ordren.
Kjolen blev bestilt d. 1 marts og var først klar til afhentning d. 17. marts, hvor jeg ikke længere skulle bruge den. Pakken blev derfor ikke afhentet og sendt retur til dem. De påstår at pakken er blevet destrueret af PostNord og derfor kan jeg ikke få mine penge retur, og det kan man KUN, hvis man sender pakken retur med returlabel. Dette fremgår ikke af deres hjemmeside og derfor tilbageholder de pengene ulovligt. JJ's House kan ikke anbefales.
___________________________________
Til jeres seneste svar: jeg har kontakte jer flere gange og får det samme AI-svar retur. I skriver det fremgår af jeres hjemmeside, hvilket det IKKE gør, samt at man SKAL KUN følge den ene proces og ellers er refundering umulig. Det er misvisende og ulovlig markedsføring!
1 de marzo de 2026
Opinión espontánea
Respuesta de JJ's House
Kære kunde,
Håber du får en god dag. Vi har modtaget din klage, og vi beklager at måtte give dig denne utilfredse oplevelse. Vi forstår, at du muligvis ikke har brug for din ordre, når den leveres. Hvis du er villig til at anmode om returnering på vores hjemmeside eller kontakte os direkte for at anmode om returnering, er vi mere end villige til at hjælpe dig korrekt.
Men vi har kontrolleret, at du har afvist pakken, da den blev leveret. Vi beder dig om at forstå, at den afviste pakke ikke kan modtages af os.
Tak for dit samarbejde på forhånd. Håber at høre fra dig snart.
Respuesta de JJ's House
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Brilliant service to try before you…
Brilliant service to try before you buy. Very efficient and easy returns. Great to try in the comfort of your own home.
26 de marzo de 2026
Respuesta de JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Fantastic experience with JJ House
Fantastic experience with JJ House! Very pleased all round!
30 de marzo de 2026
Respuesta de JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Poor quality of dress, terrible packaging and shipping. Dress looks like a rag
29/3 It is now 5 days since I received the dress and I have emailed them daily for advice on how to return the dress as the app and website are not allowing me to submit the request as they instruct. I am STILL waiting to hear back. They replied the next day after my initial complaint but have been strangely silent since then.
Edit: The creases have not dropped out and the dress appearance is poor. the company has offered to accept a return and refund but I am still waiting for the information on how to do this as the link provided doesn't work. I have emailed them twice now for advice. I am hoping that postage and packaging will be paid as it was this that caused the issue in the first place. I would appreciate an email to resolve this situation asap.
My daughter's prom dress arrived yesterday after a long wait. It was packed in a tiny box, scrunched up in a bag. As a result the dress creased beyond a wearable condition and will require it to be professionally pressed before she can even try it on.
The dress including p&p cost almost £200 and she was so excited to receive it. This quickly became disappointment once it arrived. The dress looks like a rag, the material is thin and cheap and the quality is low.
For the price I would expect it to be delivered in a protective garment bag and on a hanger.
I have emailed them back expressing my disappointment and sent photos. I am requesting a refund and am awaiting their response.
I hope they acknowledge how the packaging has ruined the dress and compensate me sufficiently as the dress is not fit for purpose.
This company is selling cheap dresses at inflated prices and I would not recommend them. Very poor.
23 de marzo de 2026
Opinión espontánea
Respuesta de JJ's House
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Very high good quality
Very high good quality, nice deilvery service, custom sized exactly to what we wanted, beautiufl dress!!!
19 de marzo de 2026
Respuesta de JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Great only praise
Easy ordering, I ordered the made to measure. Great watching the bridesmaid dress in its journey from china on the app. The dress was really pretty for an 11 year old bridesmaid. I couldn’t find a fault at all.
Only praise for an extremely reasonably priced pretty dress.
18 de marzo de 2026
Opinión espontánea
Respuesta de JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.