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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought my wedding dress made to measure and it was absolutely perfect Paid for try on at home first to see what style and colour I wanted and the return experience was faultless. Can't praise them... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent company Delivery was as expected and the dress was perfect. Packaged well and beautiful quality material, well Made. Exactly as described and sizing perfect with no alterations needed... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Angeblich fertigt das Unternehmen Kleider auf Maßanfertigung. Maße wurden den Vorgaben nach zur Verfügung gestellt. Leider wurde das Kleid verschnitten. Insgesamt zu kurz, dazu noch vorn länger als hi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dress & Jacket arrive I was Sceptical at first. But they have a shop in London as well. Dress came just before Christmas, it was packed really well, not creased at all. Excellent material, Beautif... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres
  2. Tienda de ropa
  3. Tienda de vestidos
  4. Tienda de bodas

Escrito por la empresa

Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

841 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(841)

79 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Abzocke!!!

Zunächst einmal sind die Versandkosten immens hoch. Anfangs wollte ich vier Kleider bestellen, sah dann aber, dass sich pro Kleid die Versandkosten fast verdoppelten. Also habe ich zwei Cocktailkleider bestellt, da der Versand sonst fast teurer gewesen wäre als die Kleider selbst.
Da beide Kleider nach der Anprobe leider nicht nach meinem Geschmack waren (Ware okay, aber nicht besonders; Farbe fürchterlich), habe ich sie zurückgeschickt. Anschließend wurde mir mitgeteilt, dass eine Wiedereinlagerungsgebühr dafür fällig sei. Dies wurde mir dann vom Rechnungsbetrag abgezogen.
Somit habe ich für 2 nicht gekaufte Kleider im Wert von 232 Euro gesamt 65,80 Euro (Versand + Gebühr) zahlen müssen. Natürlich verstehe ich, dass der Versand aus Singapur nicht gratis sein kann. Dennoch ist es viel Geld für nichts.
Nie wieder!!!

24 de febrero de 2025
Opinión espontánea
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Respuesta de JJ's House

Aktualisierte Antwort:

Wir möchten auf Ihr bisheriges Feedback eingehen und Sie über ein wichtiges Update informieren. Nach sorgfältiger Überprüfung unserer Richtlinien haben wir eine wesentliche Verbesserung vorgenommen: Wir haben die Wiedereinlagerungsgebühr zum 15. März 2025 vollständig aus unseren Dienstleistungen entfernt. Diese Änderung spiegelt unser Engagement wider, das Kundenerlebnis kontinuierlich zu verbessern und sicherzustellen, dass unsere Richtlinien so fair und transparent wie möglich sind. Wir legen großen Wert auf Ihr Feedback und möchten sicherstellen, dass Ihre zukünftigen Erfahrungen mit uns positiv und problemlos sind.

-----------------------------------
Vorherige Antwort:

Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen.

Leider ist es uns nicht gelungen, Ihre Bestellinformationen zu identifizieren. Wir bitten Sie, sich rechtzeitig (innerhalb von 14 Tagen nach der Lieferung) mit unserem Kundendienst in Verbindung zu setzen, wenn unsere Kunden Probleme mit ihren Bestellungen oder Dienstleistungen haben.

Bitte nutzen Sie die entsprechenden Kanäle auf unserer Website, um Ihr Anliegen zu klären. Wir danken Ihnen für Ihr Verständnis in dieser Angelegenheit.

Valorada con 3 estrellas sobre 5

Not true to size or color and improperly sewn

The dress arrived promptly but was seriously wrinkled and the not true to color. It was a lot of dress, if that makes sense. Sizing is way off. The dress had 3/4 length sleeves and I couldn’t raise my arms above my hips without possibly ripping the sleeves. That was strictly due to being cut or sewn wrong not sizing.

18 de febrero de 2025
Opinión espontánea
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Respuesta de JJ's House

Thank you for your feedback.

We are sorry to hear that the dress did not meet your expectations.

Our try-on program is designed to help customers assess both size and color before making a final decision. Regarding the sleeve area and other measurements, please note that the dress you selected features a slim fit. If you’re seeking a more tailored fit, we would recommend considering customizations. Additionally, we suggest purchasing a fabric swatch beforehand to better assess the color.

We appreciate your understanding and hope you have a wonderful day!

Valorada con 5 estrellas sobre 5

My wedding dress arrived on time

My wedding dress arrived on time. I am so impressed with the quality of the workmanship and the material used. It fits like a glove. Would highly recommend JJs House should you need a specific piece. It’s first class!

18 de febrero de 2025
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Respuesta de JJ's House

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Valorada con 1 estrellas sobre 5

Whilst the concept of the try on…

Whilst the concept of the try on dresses is brilliant and the quality of the dresses are lovely. It is frustrating the availability of colour and size on the try on dresses. I ordered 3 previous orders with JJs for try on dresses. As you can only order 4 dresses at a time, I placed 2 separate orders. The orders were both processed and sent out.

But when it came to me having to order the try on dresses for my bridesmaids who were specifically coming down to try their dresses on as they live 6 hours away. I had to place 2 orders again as 4 try on dresses was not enough. They accepted both of my orders and then emailed me the next day to say they would not send my 2nd order out until they’ve received my first order back. The only way to contact them is via email. Once I explained my reasons why, they said “we have no authority to send the 2nd order out”. What a crock of s***. I’ve since had to request to cancel my 2nd order as it will arrive way after my bridesmaids are able to come down. They need to increase the amount of try on dresses allowed to order at one time as it doesn’t work for multiple bridesmaids with different tastes or size. And if they are going to restrict, they should not let you place additional orders. The best thing is, they sent me out 6 try on dresses the first time so explain that to me?

13 de febrero de 2025
Opinión espontánea
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Respuesta de JJ's House

Thank you for your feedback. We understand the importance of getting everything right for your bridesmaids. As per our policy, we require the return of the first try-on order before we can ship the second, in order to manage inventory effectively. We understand this might not be ideal for larger orders, and we’re reviewing ways to improve. We also appreciate your input on the dress selection and will take it into consideration.

Best wishes for your wedding!

Valorada con 1 estrellas sobre 5

Be careful if you want to return items…

Be careful if you want to return items you will not get a full refund. I paid 53.10 for a dress and got 40.74 back after deductions.

How do you explain deducting a coupon for 4.50 ??what is that about ?

12 de febrero de 2025
Opinión espontánea
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Respuesta de JJ's House

Thank you for your feedback.

We truly understand your concerns regarding the refund amount. As part of our commitment to sustainability and maintaining competitive pricing, a restocking fee is applied to certain items to help minimize environmental waste. Additionally, in accordance with our policy, shipping fees, shipping protection, and taxes related to shipping are non-refundable.

For more details, please visit our policy page here: https://www.jjshouse.com/nl/help/returns-refund

Hope you will have a nice day!

Valorada con 5 estrellas sobre 5

Good quality

Fast service. Good quality. Chose a custom made dress and it was perfect

6 de febrero de 2025
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 1 estrellas sobre 5

Avoid this company

Avoid this company, keep your money. Which i had read the reviews 1st, very disappointed in my purchases the design, quality, can't get any response from them.

30 de enero de 2025
Opinión espontánea
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Respuesta de JJ's House

Thank you for taking the time to leave us a review.

Unfortunately, we failed to identify your order information. Contacting our customer service team timely(within 14 days of delivery) is highly appreciated if our customers have any issues pertaining to their orders or services.

Please utilize the appropriate channels on our website to resolve your concern. We appreciate your understanding in this matter.

Valorada con 4 estrellas sobre 5

Loved my dress and the quality is great…

Loved my dress and the quality is great the sizing is spot on. I wasn't expecting it to be such good quality and the burgandy colour is fabulous. Would purchase from jjs again but marked them down one star for the wait time took 3 weeks to get my order

24 de enero de 2025
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 5 estrellas sobre 5

Ordered outfit *dress hat and shoes*all…

Ordered outfit *dress hat and shoes*all from JJs I was delighted with the style and quality. If I need a special occasion dress I definitely would try this company first, I have also purchased prom dresses for my 3 granddaughters, they were beautiful

23 de enero de 2025
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 5 estrellas sobre 5

My Wedding dress …

My Wedding dress is of fantastic quality and value for money. It came within the delivery date.

13 de enero de 2025
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 1 estrellas sobre 5

Dress colours DO NOT MATCH!!

Having ordered some try on dresses I kept one and ordered another the same. Only to find the colour of the second one was not the same. I reached out to JJ’s House to request return of both and 2 new ones sending from the same batch however they would not do this, Despite many emails and quoting their t’s and c’s stating colour differences would be rectified they have not helped. My wedding is getting closer and we still haven’t been helped to resolve this.

21 de noviembre de 2024
Opinión espontánea
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Respuesta de JJ's House

Thank you for your review. We sincerely apologize for any inconvenience this may have caused.

We appreciate your understanding that slight color variations can occur between different batches of dresses. To minimize the likelihood of such issues, we recommend that customers place all items from the same style in a single order. Our customer service team will reach out to you shortly to assist in resolving this matter. Please kindly check your email for further communication.

Thank you for your patience and understanding.

Valorada con 5 estrellas sobre 5

Beautiful Dresses, Fast Shipping

Received my wedding dress and it is more beautiful than I could’ve imagined and needs no tailoring. For the price, I am so happy. It is comparable to a designer dress for sure! And even arrived early with the Canada post strike. WOW.
Do not hesitate to order your wedding dress from JJShouse! You’ll be glad you didn’t spend thousands on a dress you wear once!

30 de noviembre de 2024
Opinión espontánea
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, regular updates and great dress

31 de octubre de 2024
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Respuesta de JJ's House

Thank you for your kind review.

We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.

We also appreciate your honest feedback about your experience. Hope to serve you again very soon.

Have a nice day~

Valorada con 5 estrellas sobre 5

Bridal shop quality

I’m giving this company 5 stars because the quality of the dress is excellent, lovely heavy weight and layers more than i could have hoped for with an off the peg dress. I took a bit of a chance with sizing and left it too late for altering, so I can’t complain if the fit wasn’t spot on.
I am a bust 37.5”, long torso, long arms, hips 39.5”, quite an athletic build, height 5ft 8 or 9”. I ordered a uk 14 and it fitted pretty good- a bit loose in the waist, I could have done with getting that taken in for a sleeker look. However it wouldn’t be an easy job due to the lace pattern, the position of the zip and the layers of material. Again, I feel it’s a little narrow across the area just above the bust, making your arm movements constricted. I don’t have wide shoulders. A 12 would’ve been too constricted in the bust and a 16 way too big in the waist and hips. So, if you have allowed time for a custom fit, I would go for that next time- it’s really worth it for the price you’re paying. I had to pay £18 taxes and could see that returns would be quite expensive so you have to get it right first time.
I ordered on 20th Aug, the items (wrap as well) were dispatched on the 27th Aug and arrived in rural Scotland on 4th Sept. So that wasn’t bad timing.
I thought the ‘ink blue’ colour looked like teal in the photo… or that it could match with a teal fascinator. Well, it’s not teal. It’s a dull blue, not as dark as navy. The wrap was exactly the same colour though I ordered separately (another guess!) so I was glad about that!
My dress has a beautiful lacy top part and I should not have covered it with a plain wrap, I should’ve got a lacy wrap or none at all, the dress has sleeves so didn’t need a cover, but I was thinking of possible cold outside.
The wrap was perfect for a 14, quite roomy in fact. It’s not jacket material- it’s flimsier than that, more of a cover up, though it is lined. The other thing to watch for is the neckline. Be careful to choose the right neckline on the wrap to match the dress- I didn’t!
So, all this to say that if you’re careful, measure properly, order custom made perhaps, allow plenty time for any further adjustments you need to make yourself, you should have a really good experience as online purchases go.

4 de septiembre de 2024
Opinión espontánea
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Respuesta de JJ's House

Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you loved the quality of the dress—it means a lot to us. We appreciate your feedback on the sizing and fit, and we understand that finding the perfect fit can sometimes be a challenge, especially with intricate designs like lace. Your advice about considering custom sizing is very helpful for future customers.

Thank you for taking the time to share your experience, and we hope to serve you again in the future! If you have any questions or need assistance with your next order, feel free to reach out. Happy wearing!

Valorada con 4 estrellas sobre 5

Relieved

Relieved
I placed an order on 1st October, the website states tailoring time 12-15 days, my order is still saying processing so it has not yet been shipped. I reached out but no answer, even though it states that replies will be within 24 hours, still nothing. Update: received reply, order now shipped. Feeling much better now

1 de octubre de 2024
Opinión espontánea
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Respuesta de JJ's House

Thank you for sharing your experience with us. We understand how important timely communication and order processing are, and we sincerely apologize for any frustration you encountered.We're glad to hear that you received a response.

If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing us!

Valorada con 5 estrellas sobre 5

Purchased shoes for my wedding

Purchased shoes for my wedding. Beautiful quality and very comfortable and delivery was quick.

10 de septiembre de 2024
Opinión espontánea
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 5 estrellas sobre 5

Purchased a dress for my sons wedding…

Purchased a dress for my sons wedding in October the size chart was accurate thankfully and dress arrived early and was a perfect fit.

Quality was excellent, I'm very relieved as it's quite stressful ordering something for a special occasion and there is always a possibility that it would not fit me.
Excellent service received and I will definitely purchase from them again. I would recommend to all my friends.

13 de septiembre de 2024
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 5 estrellas sobre 5

Dress is lovely

Dress is lovely - perfect for the bridesmaid and very good value. Delivery was prompt and communications were all clear.

9 de septiembre de 2024
Opinión espontánea
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 5 estrellas sobre 5

Ordering was simple

Ordering was simple. Sizing guidance brilliant. Product was beautiful

8 de agosto de 2024
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

Valorada con 5 estrellas sobre 5

Great service

Great service

23 de julio de 2024
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Respuesta de JJ's House

Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.

Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!

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