Joss & Main Opiniones 

I was shopping for bathroom vanity lights. I checked out and received an email that a table was being shipped instead. I emailed the company because now they are charging me $42 return shipping because I changed my mind. Triple check everything with this company.

I order a 12 inch vase came in mint condition loved it. Prior to ordering the smallish order the large one. Unfortunately it came broke. I was disappointed, but got a credit immediately grateful for their customer services. Thank you

I ordered a medicine cabinet and received a bidet seat.
The solution? Repack the incorrect item (which was in a box way too small for the item) cut another piece of cardboard to put in the box since there was such a gap and sides didn't meet. Use ALL my packing tape to try and seal the box properly. Find a printer to print the return label. Highly inconvenient and became my issue to remedy the situation. How is this good customer service?

I also haven't received any email from Joss & Main to "make things right" .

Never buy a light fixture. They ignore you when you need replacement globes. 5 messages sent no response. They are a custom size.
ubject: Replacement globes needed quantity 4 3rd request

4th email sent
Hello Joss & Main Customer Service,

I own the Newport 12-Light Sputnik Modern Linear Chandelier (SKU J000814289), and one of the white opal (milk glass) globes has broken.

I have already contacted Wayfair customer service but was unable to obtain a replacement, so I am reaching out directly to see if Joss & Main can assist.

I am looking to purchase replacement globes with the following specifications:

White opal (milk glass)
5.25” diameter
5.12” height
1.65” (42 mm / 1-5/8”) fitter opening
If this replacement globe is available, I would be happy to purchase it.

If it is no longer available, could you please provide:

The manufacturer of the fixture,
The replacement part number for the globe, or
Any information on where I can obtain the exact replacement.
This chandelier is still being sold on your website, so I am hopeful replacement parts are available.

Thank you for your assistance. I appreciate any help you can provide.

Sincerely,

Janice Newberry

great product
delivery good
packaged well instructions clear product of high quality

Fast shipping and high quality product. Everything was packed to perfection and I love the modern design. Highly recommended.

Very unhappy with the lack of communication. Had a damaged ordered was set to be replaced. Was told to keep this item. It was taking a while for an update so I went to check and my replacement was cancelled without me being informed. Now to get a refund I have to send the damaged item back. I ordered this for a gift 23 days out and now I have 7 days to find another gift. Will not be returning for business.

Great service and updates on when my item to be delivered,

The chair is sturdy and high quality. BUT the directions for putting it together are terrible. And one of the pilot holes for one of the screws that attaches the back to the seat was drilled too close to the edge and the wood chipped out, exposing the screw. I had to redrill a better pilot hole and use a screw with a conventional Phillips head to attach the back. Then I had to glue the wood that chipped out back over the hole and putty, sand and paint the area. Lots of extra work.

The chairs are very nice! One box was very damaged and I’m grateful the chair itself was alright.

Ordering online with some communication from the store made everything go very smoothly. Love the 2 chairs are extremely comfortable and well constructed. Awaiting the sofa!

Item shipped quickly and in great shape.

Fast service. Quality product

The shipping of my mirrors was excellent. I had also inadvertently ordered the wrong finish so I reached out to Joss and Main and they were able to cancel the order. They made a huge effort to do this with no effort from me. That’s customer service! Thank you!

Great delivery team. On time, friendly and professional.

N
Nice product good quality shipping OK

I did not receive the gift at all yet… I ordered it as a shower gift and could not expedite the shipping. Monday order and it did not arrive between Friday and Sunday this past week as expected.

I was super disappointed in the delivery. It was not clearly communicated that this piece would not be delivered inside. I paid additional money for what I thought was a white glove delivery service. Turns out it was only for a technician from Wayfair to come assemble the unit. I previously ordered a different piece of furniture from your company and had a great experience with white glove delivery. I anticipated the same. I was sad to walk outside and find a giant piece of box furniture on my porch that have been left out overnight. I am a single woman and had no way of carrying the large box in by myself and up the stairs. I wish this had been clearly communicated upon purchasing and paying additional money for assistance on delivery.

Bench was as advertised and very good quality. Got here really quick and looks great!