Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a emerald 14kt gold necklace special ordered. It took several weeks for it to come. Month. Finally gets here and quality is piss poor. The emerald itself is scuffed, huge scratched on the fa... Ver más

Valorada con 4 estrellas sobre 5

I bought a beautiful white gold diamond ring via auction on the P&O Iona cruise. My address on the certificate of authenticity was spelt wrong and needed rectifying. Instead of waiting she said it wo... Ver más

Valorada con 5 estrellas sobre 5

The best part of my experience was, and always is, the incredible customer service of Mo and Tyler. They are absolute gems and a valuable asset to your company. They have made Kallati my “go to” jewe... Ver más

Valorada con 5 estrellas sobre 5

I bought a rare unheated tanzanite and diamond ring, absolutely beautiful, I purchased this ring on Iona P & O for £2,800.00 in 2022, I have today had revalued and the valuation is now £5,600.00 not... Ver más

Información sobre la empresa

  1. Diseñador de joyas

Escrito por la empresa

An International Jewelry Legacy. The KALLATI family designs legacy quality jewlery for elevated style.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

135 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 38% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

The worst customer service ever

The worst customer service ever. Purchased a ring on a carnival/ p & o cruise ship. Special order. When i eventually received it was the wrong stone. They actually queried if it was just different light. It was supposed to be pink sapphire and was deep blue.
As way of apology after asking me to send back at my expense they offered to pay postage and told me would replace 10 weeks later. Everyone makes mistakes but how it is dealt with is key.

24 de abril de 2023
Opinión espontánea
Logotipo de Kallati Jewelry

Respuesta de Kallati Jewelry

Hi Mrs. Richards. We apologize sincerely for the inconvenience and frustration you experienced with our customer service. As explained, we are only the manufacturer in this process and therefore the instructions provided to us were by the retailer to make the ring. However, we would be more than happy to change the ring for you to make it the way you would like as well as cover the postage and expedite the process for you! We hope this can help satisfy your concerns as we would like to ensure your happiness with our piece!

Valorada con 1 estrellas sobre 5

I will never buy again on a cruise ship

I made a purchase of a diamond on a cruise ship and I asked about the VAT paperwork to get my taxes back upon leaving Greece. Well the shop didn’t give us the paperwork and I’m down almost $1500. Thanks for nothing. If I knew I would get this much hassle I would have not made a purchase. I tried calling the company to at least get help with obtaining paperwork but again….no help whatsoever. They are quick to take your money though.

24 de noviembre de 2021
Opinión espontánea
Logotipo de Kallati Jewelry

Respuesta de Kallati Jewelry

Hi Javier,
Thank you for contacting us. I am sorry to hear the trouble that you have gone through. Unfortunately, since we are not the retailer on board the cruise ship, we are unable to issue any paperwork for you. The paperwork you are requesting would have to come directly from them, as they are the ones who took the payment for the piece. We have reached out to the retailer on your behalf and will ask them to contact you. Please let us know if there is anything else we can assist with.

Valorada con 5 estrellas sobre 5

Excellent after purchase customer service.

I have purchased three gorgeous pieces on a Holland America cruise.
I contacted Kallati customer services for support about a couple of the pieces.
Even with the pandemic I got excellent service and communication.
I am extremely satisfied with this company.🙏

27 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had an excellent experience with…

I had an excellent experience with KALLATI jewelry. From the first email to the last thank you after my package arrived. Would not hesitate to do business with them again. All my questions were answered quickly and product was beautiful. A+

12 de octubre de 2020
Valorada con 5 estrellas sobre 5

I have ordered Kallati jewelry for…

I have ordered Kallati jewelry for quite some time. The earrings and necklace were a little smaller than what I expected, but the cut of the diamonds had such a beautiful glisten in the light that made up for the size. They are beautiful. Will definitely be ordering from them again

25 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Great company, great customer service. Will be buying in the future.

20 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Becoming a Collector

I am familiar with Kallati through a local jeweler, and I have one piece that I love. I was pleased to visit the web site at the time of a sale and pounced on a lovely piece in white and yellow diamonds. I am very pleased with my purchase and with the pretty box and bag that accompanied it

19 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service and unique…

Excellent customer service and unique jewelry pieces! The representative addressed all of my inquiries and even modeled pieces via email. I very much appreciate the patience and care. Thank you so much!

16 de septiembre de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Love

Love, Love, Love my new earrings!! All of my Kallati is gorgeous!
The only reason I gave a 4 star rating is because of the time it took for delivery. I even sent an email asking where my earrings were and they just happen to ship the day I inquired.
I have several pieces of Kallati and love each and every one of them!!

10 de septiembre de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

My low marks has to do with

My low marks has to do with: I wear a size 7 - 7-1/4, and ordered a 7. I was expecting the ring to fit based on the below request/response. When I received it I could barely get it passed my first knuckle on my ring finger. Now I have to pay to get it sized or wear as a "pinky" ring. I've purchased several pieces in the past on Carnival Cruise Lines. This is the first time I've ordered from the website and I'm disappointed. Probably won't do so again.

Hi Rhonda,
Yes. Will do

Best Regards,
Kallati Customer Service Team
KALLATI®
135 Cuttermill Rd.
Great Neck, NY 11021
P: 516.466.0035
F: 516.706.1295

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Hide original message
From: Rhonda Sprouse <
Sent: Thursday, August 6, 2020 7:45 PM
To:
Subject: Re: Order #1104

Thank you. Can it be sized to 7.25?

Sent from my iPhone

On Aug 6, 2020, at 3:10 PM, wrote:

27 de agosto de 2020
Opinión espontánea
Logotipo de Kallati Jewelry

Respuesta de Kallati Jewelry

Hi Rhonda,
We are sorry to hear that you are not satisfied with the size. We have reached out to you to rectify the situation and hope you pleased with the outcome!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más