Bought a top and bag for my son from kids cavern in the Trafford Centre on Saturday and returned bag on Tuesday as he didn’t like it. Was told by staff no refunds. This was not said at time of purch... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
What a credit, Olivia is to Kids Cavern. Went above and beyond for me and my daughter. Had order some trainers online right shoe was worn and slightly damaged had called the Liverpool store who had pa... Ver más
La empresa ha respondido
Was really apprehensive about ordering from here after seeing so many negative comments, but so glad I chanced it!! My little girl was desperately looking for the pink glittery lelli kelly boots but w... Ver más
La empresa ha respondido
Items sent back for a refund after the clothes not fitting my son (I reordered a bigger size the same day as I sent the return), tracking information states the returns were received on 19th Januar... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa infantil
- también en la categoría
- Tienda de ropa juvenil
- Tienda de ropa para bebés
Información proporcionada por diversas fuentes externas
Kids Cavern, established 1989 is one of the top designer children’s wear stores in the country - based in Cavern Walks designer shopping centre, in Liverpool's fashionable Cavern Quarter. Our flagship store is located on the first floor of Cavern Walks shopping centre, site of the world famous 'Cavern Club’ well known for the debut of The Beatles unprecedented musical career, with the club still attracting visitors from across the globe. Our main Kids Cavern store has 3,000 square feet dedicated to children's wear, from the ages of New Born all the way up to 16 years. All of our items are carefully selected individually by our devoted team working with some of the principal designers in the world. We have a second store in Knowsley and a fantastic stand-alone children’s shoe store also in Cavern Walks Shopping Centre. These three stores plus our online store help to give you the largest choice of quality clothing with over 100 designers to choose from. Keep an eye on our social media feeds for the latest Kids Cavern fashion updates.
Información de contacto
11-15 The Metquarter, L1 6DA, Liverpool, Reino Unido
- 01512361475
- care@kidscavern.co.uk
- www.kidscavern.co.uk
3,5
Medio
4 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
La gente también ha visto
Do not buy unless you are 100%
Bought a top and bag for my son from kids cavern in the Trafford Centre on Saturday and returned bag on Tuesday as he didn’t like it. Was told by staff no refunds. This was not said at time of purchase or any sign stating this. When I tried to return on Tuesday the staff were so rude, two moved away from the till sniggering at me as the girl behind the till was not able to help me. Spoke to customer service who also were unhelpful.
Please do not buy from here unless you are 100% sure you will not want to return the item.
8 de agosto de 2023
Opinión espontánea
Customer service needs more attention
19 de marzo de 2023
Respuesta de Kids Cavern
Dear Thamer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner.
We have looked into this and can see that we were awaiting your reply on our international email, as we unfortunately are unable to ship without the buyers permission.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Easy to order from
Easy to order from , kept informed about my order and delivery details. My purchases were packed carefully with minimum packaging. Great retailer to purchase from.
20 de marzo de 2023
Respuesta de Kids Cavern
Dear Claire,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number one priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
Ordered something then they cancelled…
Ordered something then they cancelled it after payment was already taken
15 de marzo de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience.
Unfortunately placing an order does not guanarentee an order as specified in our terms in conditions although we do try our best to fulfil every order.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
The clothes are ok but u have sent the…
The clothes are ok but u have sent the pants with the alarm on..
19 de marzo de 2023
Respuesta de Kids Cavern
Dear Renata,
Thank you for your review. We are sorry to hear about your shopping experience.
We apologise that your item was shipped with the alarm still attached, one of our team members shortly to assist you further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Item matched description perfectly
Item matched description perfectly. Delivery was prompt. Item was wrapped nicely. Usually go instore but will also use online service to in future
20 de marzo de 2023
Respuesta de Kids Cavern
Dear Nicola,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
Would like to say a massive thank you to LUCIA
Would like to say a massive thank you to Lucia for going out of her way for me and helping me sort an order out and making sure my order was very speedy and fast delivery .
Fantastic customer service and I can’t thank you enough for all your help . love ashley x
16 de marzo de 2023
Opinión espontánea
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
Excellent as always
17 de marzo de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
Inventory issues…
I have placed two online orders with these in the last few months. Each and every time I get an email stating order refunded (inventory issues).
Don’t advertise items that clearly are not in stock.
Once I can accept but two orders for multiple items is ridiculous!!
27 de marzo de 2023
Opinión espontánea
Delivered on time and presented well in…
Delivered on time and presented well in box with tissue
17 de marzo de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
It is bery good cualitet
7 de marzo de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
Know your customer
Nothing wrong with the items however you did not include an invoice so DHL had to contact me to get same and with no itemised invoice from you indicating that the items were for a child under 13 I had to pay €40 duty and customs which is not applicable as the goods were for a child for whom being 2 years old these charges should be exempt
14 de marzo de 2023
Don’t bother !!
My order was cancelled after 2 weeks of waiting no explanation no apology customer service was none existent?
Had to chase the order up my self no communication from them. This was a £160 order for my daughters birthday party which was ruined.
14 de marzo de 2023
Respuesta de Kids Cavern
Dear customer,
thank you for your review. We have investigated this issue and according to our history we have shipped your item on the 14/3/2023 and the failure was on the courier side. When situation like this occurs, once items leave our premises we have to follow the policy's and open the claim with relevant currier that can take upto 30 days to resolve. that we have in place as from our end as we have shipped the items. We can also see that you have been refunded for those items.
Kind Regards
KC TEAM
Stay away from here awful customer service
Absolutely terrible service I went in on the Monday asked about a certain pair of new balance for a toddler bearing in mind it’s for her birthday so needed to no if they was in I was told there in stock but because they haven’t been put in the system yet they couldn’t sell me them to phone back Tuesday. I called back Tuesday to be told they was just being put in the system they will be for sale on the Wednesday to call in I explained again it’s for the babies birthday they said don’t worry there is plenty of size 6 toddler in stock so I goes in Wednesday ask for the size 6 that I was told was Definetely in stock and would be for sale only to be told the smallest they had was a 10 the customer service is absolutely awful this is the metquarter shop don’t ever bother with these there an absolute liability who don’t care about customer service
22 de marzo de 2023
Opinión espontánea
Respuesta de Kids Cavern
Hi Gary. Thank you for your review. We have received your complaint and our web orders manager passed it onto relevant store manager. We have also offered you an alternative for the new balance shoe that you were not able to purchase. if you need any further assistances please do not hesitate to contact us.
Kind regards
Team KC
Made an order
Made an order , got an email to say product out of stock , despite informing I require matching items , company wasn’t bothered and when I checked online it was showing in stock again after 1 week but company wasn’t willing to source and supply
6 de febrero de 2023
Great quality kids clothes and fast…
Great quality kids clothes and fast delivery.
14 de marzo de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
Olivia the superstar
What a credit, Olivia is to Kids Cavern. Went above and beyond for me and my daughter. Had order some trainers online right shoe was worn and slightly damaged had called the Liverpool store who had passed my details onto the web team. Olivia had called me asked me what’s wrong went to check stock called me back to let me know she will be transferring the trainers to Trafford for my convenience aswell super service. Will be going into Trafford store to exchange them over. Thank you once again :)
18 de marzo de 2023
Opinión espontánea
Respuesta de Kids Cavern
Dear customer,
Thank you so much for your kind words we appreciate you taking the time to leave us a review. Customer satisfaction is our number one priority and we are so pleased to hear that Olivia has delivered this. We hope to see you shop again with us soon!
Kind regards
Kids Cavern Care Team
Worst service
Do not trust this shop. Especially you should not buy from overseas.
I had a problem with customs because they sent the wrong invoice.
Also, after I got the shipping notice, I suddenly got a refund, but I didn't get any information about which items were canceled.
They sell it online even though they don't have it in stock.
Because of the wrong invoice what they sent,the Japan customs office contacted me.
I contacted customer service asking them to send me the correct invoice, but it's been two days and they haven't responded at all.
Totally irresponsible and customer service is not working.
16 de marzo de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your online shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner. We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Gilet
I placed a online order, very easy, very clear instructions, kept updated on despatch and delivery
Brilliant service thank you
3 de marzo de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.