Bought a top and bag for my son from kids cavern in the Trafford Centre on Saturday and returned bag on Tuesday as he didn’t like it. Was told by staff no refunds. This was not said at time of purch... Ver más
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Consulta las opiniones de los clientes
What a credit, Olivia is to Kids Cavern. Went above and beyond for me and my daughter. Had order some trainers online right shoe was worn and slightly damaged had called the Liverpool store who had pa... Ver más
La empresa ha respondido
Was really apprehensive about ordering from here after seeing so many negative comments, but so glad I chanced it!! My little girl was desperately looking for the pink glittery lelli kelly boots but w... Ver más
La empresa ha respondido
Items sent back for a refund after the clothes not fitting my son (I reordered a bigger size the same day as I sent the return), tracking information states the returns were received on 19th Januar... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa infantil
- también en la categoría
- Tienda de ropa juvenil
- Tienda de ropa para bebés
Información proporcionada por diversas fuentes externas
Kids Cavern, established 1989 is one of the top designer children’s wear stores in the country - based in Cavern Walks designer shopping centre, in Liverpool's fashionable Cavern Quarter. Our flagship store is located on the first floor of Cavern Walks shopping centre, site of the world famous 'Cavern Club’ well known for the debut of The Beatles unprecedented musical career, with the club still attracting visitors from across the globe. Our main Kids Cavern store has 3,000 square feet dedicated to children's wear, from the ages of New Born all the way up to 16 years. All of our items are carefully selected individually by our devoted team working with some of the principal designers in the world. We have a second store in Knowsley and a fantastic stand-alone children’s shoe store also in Cavern Walks Shopping Centre. These three stores plus our online store help to give you the largest choice of quality clothing with over 100 designers to choose from. Keep an eye on our social media feeds for the latest Kids Cavern fashion updates.
Información de contacto
11-15 The Metquarter, L1 6DA, Liverpool, Reino Unido
- 01512361475
- care@kidscavern.co.uk
- www.kidscavern.co.uk
3,5
Medio
4 mil opiniones
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No Refund Received 21 days later
Items sent back for a refund after the clothes not fitting my son (I reordered a bigger size the same day as I sent the return), tracking information states the returns were received on 19th January and I haven’t received a refund.
I have sent numerous emails, was promised a call back after speaking to an advisor and haven’t heard anything. I have since tried calling again and cannot get an answer!!
Shocking customer service.
Please send me my money back!!
19 de enero de 2023
Opinión espontánea
Respuesta de Kids Cavern
Hello Charlotte,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner.
We can see that your parcel has been missing and an investigation with Royal Mail has been opnened regarding this.
We have refunded you for your return.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
My order never arrived ignoring emails…
My order never arrived ignoring emails and face book messages won't be ordering again
2 de febrero de 2023
Opinión espontánea
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner.
We have looked into this and can see you order has been refunded and you were notified yesterday by email at 5:30.
We apologise that we could not fulfil your order on this occasion.
Kind Regards
Kids Cavern Team
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Kind Regards
Kids Cavern team
Fast and efficient
Fast and efficient , great website easy to follow and most of all perfect clothes my daughter is so happy . Thank you
3 de febrero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Kind Regards
Kids Cavern Team
Zero customer service
I had some problems with one item from my order (the trainers). The item was slightly soiled, but it was not a big issue. The big issue was the fact that the item was demaged.
I took some photos and sent them email. I resieved no reply.
I spent one day trying to call them. It was impossible to place a call.
This is a company with zero customer service.
And please don't reply with your standard statement 'please do not hesitate to contact us on care@ kidscavern.co.uk'. You do not read our messages!
31 de enero de 2023
Opinión espontánea
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry
has not been dealt with in a satisfactory manner. We will look into this further and where possible one of our customer
care team member will be in touch with you to assist further.
Kind Regards
Kids Cavern team
When the clothes arrived they had…
When the clothes arrived they had alarms still on them 😡 my daughter couldn't wear her dress for a family occasion!! And now I've got to find the time to return the clothes to the store to have the alarms removed!!! Not happy with this atall
1 de febrero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner. We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Customer service was poor
Customer service was poor. Items refunded and no information as to which items
18 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner. We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Delivery took ages from placing the…
Delivery took ages from placing the order. Then the item I most wanted was refunded as out of stock and I wasn't aware until the rest of the order was on its way. Otherwise I'd have cancelled the whole order. Great!
20 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner. We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Inappropriate music in store
Metrocentre store blasting inappropriate music with words like “n!gga” and “f***” I had to rush my children out before I had a chance to purchase anything.
3 de febrero de 2023
Opinión espontánea
Respuesta de Kids Cavern
Dear customer,
Thank you for taking the time to leave us a review. We take this information very seriously and this will be passed on to the relevant store manger. If you feel as though you would like to discuss this further, please email care@kidscavern.co.uk and we are more than happy to assist you.
Kind Regards
Kids Cavern team
Good service like that the staff leave…
Good service like that the staff leave you to browse without bothering you but are there to help if needed 👍
18 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are really pleased to see you have enjoyed your experience with us. Customers are our number 1 priority and hopefully we will see you shopping with us in future.
Lots of love
Kids Cavern team
Poor service, lack of information
I ordered 5 things from your shop. After some time I received information that I will get refund for some. What for? It had to be on the list below but wasn’t. Currier gave me the parcel with two things because rest was out of stock. I sent it back because wasn’t useful without rest of things. Why it was still available on the website and I paid for it. This is so frustrating because my child was waiting for this.
14 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner. We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
I ordered some stuff for my daughter a…
I ordered some stuff for my daughter a week before our holiday and nothing arrived until 2 days after we had left so had to buy more again when we was away wouldn't use them again unfortunately
21 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner. We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Bad customer service
Bought a dress that came without bloomers. Asked for the bloomers to be sent out was told out of stock. Bought again online at a further reduced price. Made a review explaining how awful their customer was. They lied again on my review and said the item I bought was out of stock.
I picked the new dress up with bloomers up from the store that day.
Terrible customer service.
24 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review. We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner. We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Very good prices love kids cavern
2 de febrero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review.
We are really pleased to see you have enjoyed your experience with us. Customers are our number one priority and hopefully we will see you shopping with us in future.
Kind Regards
KidsCavern
Always is shopping in store or on line…
Always is shopping in store or on line great service
20 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review.
We are really pleased to see you have enjoyed your experience with us. Customers are our number one priority and hopefully we will see you shopping with us in future.
Kind Regards
KidsCavern
Just refunded no email 1st no apologies…
Just refunded no email 1st no apologies been waiting 5 days for order already cant get hold on the phone to find out what has been cancelled and what's getting delivered also I can't log back in it says account temporarily disabled
1 de febrero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review.
We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner.
We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Fab quality daughter loves them
19 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review.
We are really pleased to see you have enjoyed your experience with us. Customers are our number one priority and hopefully we will see you shopping with us in future.
Kind Regards
KidsCavern
Very pathetic customer service & online order system!
Ordered 1st time online. Not at all a great experience. Wasn’t happy with the customer service too. Had requested straightaway after placing order to swap the size for the same product. Was told they’ll do but they didn’t. And then for more than 2 weeks no update or email regarding my order after placing it. At last had to contact them. Then was told it will be despatched today. How can it takes 2/3 weeks for a small order being in the same country. Then was told 1 of the items I ordered is out of stock now. So how can that go out of stock when it was in stock when order was placed nearly 2/3 weeks ago. Wasn’t happy at all from start to finish how my order was handled n dealt with.
There are many bigger branded websites much professional and so quick to respond and resolve issues straightaway and delivered right on time. Not that customers have to keep following up and reminding you that I hv placed my order whats the update. Thanks but no thanks!
11 de enero de 2023
Respuesta de Kids Cavern
Dear customer,
Thank you for your review.
We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner.
We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
I ordered quite a few items and then 4…
I ordered quite a few items and then 4 days later telling me they was out stock so a few weeks later I bought some other items to replace the 5/6 items that were out of stock another 5 days later I receive an email again telling me the items I ordered were out of stuck apart from two items I don’t think I’ll ever order from here again as I had to wait over a week plus for a refund on the items aswell.
27 de diciembre de 2022
Respuesta de Kids Cavern
Dear customer,
Thank you for your review.
We are sorry to hear about your shopping experience and to hear that your recent enquiry has not been dealt with in a satisfactory manner.
We will look into this further and where possible one of our customer care team member will be in touch with you to assist further.
If there is anything else we can do, please do not hesitate to contact us on care@ kidscavern.co.uk
Kind Regards
Kids Cavern team
Pleasently surprised!
Was really apprehensive about ordering from here after seeing so many negative comments, but so glad I chanced it!! My little girl was desperately looking for the pink glittery lelli kelly boots but we couldn't find any in her size near us. I found this website and amazingly they were on sale! Recieved 2 days after ordering. So impressed, thank you!
27 de enero de 2023
Opinión espontánea
Respuesta de Kids Cavern
Dear customer,
Thank you for your review.
We are really pleased to see you have enjoyed your experience with us. Customers are our number one priority and hopefully we will see you shopping with us in future.
Kind Regards
KidsCavern
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