Laithwaites Opiniones 

115.832
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

have always had great service from Laithwaites in general and my wine adviser Tom Pentony in particular, Always knows what wines I prefer and lets me know when there are bargains to be had. only down... Ver más

Valorada con 5 estrellas sobre 5

My knowledgeable wine advisor Angie Thomas calls me every few weeks to let me know of any special offers. She has recommended new wines to try that she thinks will go down well with family and friend... Ver más

Valorada con 5 estrellas sobre 5

Very helpful on the phone, and answer almost immediately which is unusual these days. The delivery by one of the major companies was not easy, as they missed us twice. The delivery driver needs t... Ver más

Valorada con 5 estrellas sobre 5

I have been a Laithwaites customer for many years and this review is reflective for the past 12 months. I have found many wines that are excellent for immediate consumption as well as those that I hop... Ver más

Información sobre la empresa

  1. Tienda de vinos
  2. Club de vino

Escrito por la empresa

At Laithwaites, wine isn’t just what we do – it’s who we are. For over 50 years, we’ve been a family-run wine merchant, partnering with like-minded, family-owned wineries across the globe. We’re winemakers ourselves too, with our own cellars in Australia, France and the UK – where we craft award-winning English Sparkling Wine. Every year, we taste over 40,000 wines and pick just the top 800 or so to share with our customers. We were early champions of now-iconic styles like Marlborough Sauvignon and rich southern Italian reds, always on the lookout for what’s next. Add to that our legendary service, no-quibble guarantee, and 300,000 happy customers – and you’ve every reason to give Laithwaites a try.

100% guarantee

If you aren't happy with a bottle, don't pay for it

We confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description; which is why we have our 100% guarantee. If you aren't happy with a bottle don't pay for it, just contact us to let us know.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

116 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(115.832)

7958 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

QUALITY in all respects.

From speaking with our trusted wines advisor, Lisa Leighton, from whom we always get the best advice and service, followed by an almost immediate emailed confirmation of our order and successful delivery within 3-days; only tasting the wine betters that. We’ve been with Laithwaite’s for some years now and for one simple but important reason -QUALITY in all respects.

8 de agosto de 2026
Valorada con 3 estrellas sobre 5

Wine good but delivery poor.

The wine was very good but delivery from In Post was appalling. When it was Yodel it used to turn up on time but I think you need a rethink about In Post.
Their website didn't work when I tried to find out what was happening. It is no good scheduling a specific day for delivery and then not keeping to it.
This caused a lot of inconvenience.

12 de agosto de 2026
Logotipo de Laithwaites

Respuesta de Laithwaites

I am really sorry for the issues with your delivery and that there were significant delays. I can see that this was passed over to our delivery management team to investigate with our carriers. As a further apology for these delays and for the poor service, please check your email shortly as we have sent you something which we hope you can put towards a future order with us. Thanks, Vicki

Valorada con 1 estrellas sobre 5

Great wine. Poor delivery and customer service

I've been ordering wine from Laithwaites for many years and have not paid for delivery recently because of the subscriptions I have, This time a £9.99 charge for named day delivery was added that I didn't notice before paying. I assume my Unlimited subscription has lapsed, but no-one has told me and a message I have sent about this has gone unanswered.
The wine was not delivered on the day selected. I did receive an email in the afternoon saying it had been delayed. The next day the InPost 2 hour slot was given sometime in the afternoon as usual - you never know whether it might turn up in the morning. The wine was actually delivered 45 minutes after the slot has elapsed. This is the not the first time that InPost has missed their delivery time.
I am now considering switching back to buying wine from supermarkets because they do meet their delivery times.

12 de agosto de 2026
Logotipo de Laithwaites

Respuesta de Laithwaites

Hi Colin,

I am very sorry for the issues you have experienced recently. I tried to call you today but was unable to catch up with you. We are aware of the technical issue with the unlimited subscription, and I have passed the details to our IT department to fix and we will be in touch once resolved to reinstate it for you. I have now refunded £9.99 back to your payment card. We will feed back to the carriers regarding the late delivery. However, the 2-hour time slot is just an estimate.

Many thanks
Suzanne

Valorada con 2 estrellas sobre 5

12th August. 2026k

Clos de la vierge, lovely wine, but oh those corks!!!!
I hadn't opened a bottle for a while, so had forgotten what happened, cork just crumbled!!!
, I still have nine bottles sitting in my wine rack and there they will stay unless you have an answer. I await your response.
Wendy Cuttell

12 de agosto de 2026
Logotipo de Laithwaites

Respuesta de Laithwaites

Hi Wendy,

Thank you for taking the time to leave your review. I am sorry for any inconvenience caused. I tried to call you today but was unable to catch up with you. I have sent you an email and I look forward to hearing from you soon.

Many thanks
Suzanne

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