My usual review every year following my car insurance renewal: Seemingly friendly company who I've been with for years, people on the phone are friendly and helpful and I can hear them clearly with... Ver más
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Consulta las opiniones de los clientes
Person i was dealing with answered all questions and queries I had difficulty with and was happy with results she was very helpful friendly. I had difficulties online but I was put at ease and was ve... Ver más
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I don’t usually like parting with money, but what a pleasure dealing with a human being and not one of these AI chatbot thingies. I dealt with Jamie and his friendliness and helpfulness was a pleasure... Ver más
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Quality of service always very good, as is value for money, support when contacting, speed of response etc. Have been more than happy to use Lancaster for insuring classic car for several years. Only... Ver más
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Información sobre la empresa
Escrito por la empresa
Lancaster Insurance Services have been experts in arranging classic and specialist motor policies since 1984. Get a competitive quote today.
Información de contacto
Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, Reino Unido
- 01480484826
- customerservice@lancasterinsurance.co.uk
- www.lancasterinsurance.co.uk
4,8
Excelente
31 mil opiniones
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Emma made it painless and straight…
Emma made it painless and straight forward. Great price
12 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thanks for taking the time to share your review.
It's brilliant to hear that Emma made things painless and straightforward for you, and that you got a great price. We always aim to keep things simple and affordable.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thanks for sharing your review with us.
It is great to hear that you found everything easy and quick. We always aim to keep things simple and hassle-free for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Professional experience from staff…
Professional experience from staff dealing with my insurance purchase. Emma explained everything clearly and precisely.. Very happy with everything.
12 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thanks for taking the time to share your review.
It is brilliant to hear that Emma explained everything clearly and gave you such great service. Buying insurance should always be straightforward, so I am glad she made the process so easy for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Emma and then Fiaz were both great
Emma and then Fiaz were both great, and Fiaz really knew his car stuff. Both were polite and efficient for what was a complex policy. The price was fair and competitive and I was impressed.
12 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave us a review. We’re delighted to hear that Emma and Fiaz were both able to provide such polite and efficient service, especially with what sounds like a complex policy. We’ll be sure to pass on your kind feedback to them.
It’s also great to hear that you found the price fair and competitive and were impressed with your overall experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Lancaster Insurance Services
Great to see a company using staff in…
Great to see a company using staff in England, Emma was brilliant, very clear and friendly, I would recommend this company 👍🏼
12 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Emma was brilliant, clear, and friendly. We really appreciate your recommendation!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance
Spoke to Emma who organised my…
Spoke to Emma who organised my insurance quickly and efficiently- everything was done politely and I would certainly recommend the company.
Price was very competitive
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your fantastic feedback!
It’s great to hear that Emma was able to arrange your insurance quickly and efficiently, while providing such a polite and friendly service.
We’re also really pleased that you found our price competitive and would recommend us. We’ll be sure to pass your kind comments on to Emma!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
some one to speak to on the phone made…
some one to speak to on the phone made buying insurance very easy
30 de julio de 2026
Respuesta de Lancaster Insurance Services
Thank you for your lovely review and feedback! We’re so pleased to hear that speaking to someone over the phone made the process of buying your insurance easy and straightforward. We really appreciate your kind words and are delighted we could help!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
So far I’m very happy
So far I’m very happy. The customer service agent I spoke to was very friendly polite and helpful!
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your lovely feedback!
It’s great to hear that you’re happy with your experience so far and that our customer service agent was friendly, polite and helpful. We really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
Great communication friendly and…
Great communication friendly and understanding.
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your lovely feedback!
It’s great to hear that you found our communication clear and our team friendly and understanding.
We’re really pleased we could provide a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
Always very helpful
Lancaster are my go to people for classic car insurance. I feel like I get a personal service and never feel like I’m calling a massive call centre. I’ve used Lancaster for years and they are helpful, friendly and professional. Great prices and they understand a classic car policy and everything that comes with that.
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for such fantastic feedback!
It’s wonderful to hear that Lancaster Insurance services has been your go-to for classic car insurance over the years. We’re really pleased that you value the personal service, friendly and professional approach, and the specialist understanding we bring to classic car policies.
It means a lot to know you feel looked after rather than like just another customer.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
There are far too many…
There are far too many questions/statements about security etc to make the process a straightforward one.
4 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to share your review and feedback. We’re sorry to hear that you found the number of security questions and statements made the process feel more complicated than it should. We understand how important it is for the process to be both secure and straightforward, and we’ll take your comments on board as we look for ways to improve the experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Lancaster Insurance Services
Good clear English spoken by the person…
Good clear English spoken by the person who answered my call.
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your kind feedback!
It’s great to hear that you found our team member clear, helpful and easy to understand when you called.
We really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
Great comms and price
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your feedback!
We’re delighted to hear you were happy with the communication and found our price competitive.
We really appreciate you choosing us and taking the time to share your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
Service is very good but is let down by…
Service is very good but is let down by the twenty five minute wait onthe telephone to pay for the insurance .
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your honest feedback. We’re really pleased to hear that you found our service very good, although we’re sorry to hear about the long wait on the telephone when making your payment.
We understand how frustrating it can be to wait 25 minutes, and we appreciate your patience. We’re always looking for ways to improve our service and reduce waiting times, so your feedback is very valuable to us. If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Respuesta de Lancaster Insurance Services
Thank you for your lovely 5 star review! We’re so pleased to hear that you’ve found our customer service friendly and that you’re happy with the prices we offer. Providing great service and good value is something we’re always striving for.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Lancaster Insurance Services
Quality of service always very good
Quality of service always very good, as is value for money, support when contacting, speed of response etc. Have been more than happy to use Lancaster for insuring classic car for several years. Only minor niggle was articulation of speaking during last call to arrange and confirm cover. I'm old, hearing now not so good: please slow down, enunciate.
10 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for your continued custom and for your kind 5 star review feedback. We’re delighted to hear you’ve consistently been happy with our service, value and support.
We’re sorry the pace of your recent call made things difficult, and we really appreciate you highlighting this. We’ll ensure your feedback is shared with the team. If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Classic car experts
quick and uncomplicated renewal at a price I find unbeatable for a classic car.
10 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review. We’re delighted to hear you found the renewal quick and uncomplicated and that you were happy with the price for your classic car.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance
Very happy with the service and would…
Very happy with the service and would highly recommend. Also, my telephone conversation got cut off, but when I called back, everything was saved.
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review. We’re delighted to hear you were very happy with the service and would recommend us. We’re also pleased that your information was saved when the call was disconnected.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance
very efficient effective and prompt…
very efficient effective and prompt response at competitive price as a retained customer!
10 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave a review. We’re delighted to hear you found our service efficient, effective, and prompt, and that you were happy with the competitive price as a valued customer.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Lancaster Insurance
Service was very good
Service was very good and simple to understand. The staff member was easy to understand and very helpful. Payment was easy to make.
11 de agosto de 2026
Respuesta de Lancaster Insurance Services
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found the service very good and straightforward, and that our staff member was helpful and easy to understand. It’s also great to hear that you found the payment process easy to complete.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Lancaster Insurance Services
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