Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... Ver más
La empresa ha respondido
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... Ver más
La empresa ha respondido
Dear Team, I just wanted to take a moment to share some positive feedback regarding the service I received from Ella. Ella was extremely helpful, professional, and friendly throughout our conversat... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Información de contacto
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , Reino Unido
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4,9
Excelente
316 opiniones
No consta que haya invitado a opinar recientemente
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Helpful & friendly!
Needed to correct a mistake on the certificate, and check some other details. Got through to a very friendly agent (Danielle) who quickly dealt with the enquiry and made the required changes. New certificate issued within minutes of the call ending.
28 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear Danielle dealt with your amendments so efficiently and you were happy with your customer experience. We really appreciate your super feedback and we look forward to assisting you in the future.
Have a great week
Rebecca, Lloyd Latchford.
Excellent customer service
Excellent customer service. Katie was helpful and understanding. Strongly recommended
18 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and its great to hear you were happy with the customer service received from Katie. We look forward to assisting you in the future.
Have a super week.
Rebecca, Lloyd Latchford.
Knowledgeable and proactive
Lauren was knowledgeable and proactive, able to complete my request quickly.
18 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon,
Thank you for your 5 star review about the service you received from Lauren. We will ensure this is passed on.
Enjoy your weekend,
Lewis
Lloyd Latchford
Called to update the details on my…
Called to update the details on my insurance, Lauren was super helpful and super quick, not only did she update the details but I received the updated certificate within minutes :)
17 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon Louise,
Thank you for taking the time to provide your 5 star review. This helpful and prompt service is exactly what we aim to provide.
Have a super weekend,
Lewis
Lloyd Latchford
Needed to make some policy changes
Needed to make some policy changes, my call was handled by Ella Dodd who was fantastic so polite, professional and personable. Ella dealt with everything without fuss, can't believe how simple the whole process was all thanks to Ella.
17 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good morning,
Thank you for your amazing 5 star review about the service you received from Ella. It is our intention to make the Salary Sacrifice insurance as simple to deal with as possible. We will ensure this is passed on to Ella.
Have a lovely weekend.
Lewis
Lloyd Latchford
Quick Action
When I needed Motor insurance certificate for my Europe trip, Ella Dodd was able to help me quickly with the certificate, very much on time and right information at the first time. Thank you so much for the quick support.
16 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon Baris,
Thank you so much for taking the time to give your 5 star review about the service you received from Ella which we will ensure is passed on. This is exactly the type of service we aim to provide.
Have a super week.
Lewis
Lloyd Latchford
Very helpful company
Very helpful organisation with my new car insurance.
14 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your feedback regarding the service you received. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Today I spoke to a super helpful lady…
Today I spoke to a super helpful lady unfortunately I have got her name I needed to get cover for my wife so she could use the car for business use, she was so helpful and polite was a pleasure to deal with.
14 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback about your customer service experience. We look to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford
Safisfied so far
Great service from David - responsive and friendly with all my requests.
10 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon Misha,
Thank your for taking the time to leave your 5 star review.
It's great to hear that David was so responsive and friendly leaving you happy and satisfied with your customer service experience.
Have a super weekend!
Diana
Lloyd Latchford
A fantastic service over the phone.
A fantastic service! I called up for a change on my insurance policy and was connected with Emma. Throughout the call, which was quick and efficient, Emma has a a positive, friendly attitude and actioned the change promptly. Thanks so much.
10 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your great feedback. I will ensure your comments regarding Emma's efficient and friendly customer service are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Pleasant, professional and efficient
Pleasant, professional and efficient call to update to my car insurance policy. Refreshingly straight forward and easy.
10 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. We are delighted to hear you were happy with your customer experience when updating your insurance policy. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Straightforward and seamless
Thanks Emma - really appreciate your help in arranging my insurance documents.
10 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear you are pleased with the service provided by Emma when arranging your insurance documentation. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Hassle free and friendly
Very quick, clear, efficient and friendly. Lauren was very helpful and made the process hassle free. Thank you!
8 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon Mark,
Thank you for taking the time to leave your 5 star review.
We are very pleased that Lauren was able to ensure you received a hassle free, friendly and efficient customer experience. We will be sure to pass on your fantastic feedback to Lauren.
Have a super day.
Diana
Lloyd Latchford
Amazing Employees!
I'm not usually one to leave 5 star reviews, but the experience provided by Emma H. was absolutely brilliant. I had reason to speak to her over the course of a couple weeks and she was so personable and diligent. Her comms were bang on and swiftness was the name of the game!
8 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We are so pleased to hear such positive feedback about the service provided to you by Emma. We will ensure your comments are passed back to her which she will be delighted with. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Helpful and efficient
Queries were speedily resolved and documentation re-issued in minutes. Amelia was cheerful, knowledgeable and helpful throughout
8 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review.
We really appreciate your feedback and we are delighted to hear you were pleased with the helpful service provided by Amelia. I will ensure your comments are passed back to her.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Spoke with Lauren as I needed info on…
Spoke with Lauren as I needed info on my insurance coverage abroad, she was great and super helpful.
7 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your great 5 star review. We are delighted to hear you were happy with the helpful service provided by Lauren and we will ensure your feedback is passed to her.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Superb service.
I normally only leave a 5* review if i get more than i would expect from a service.
We have 2 Salary Sacrifice cars with work. One with long range, one with short range. I needed to use the long range one but I wasnt sure if I would be covered as only one of us had business insurance.
I spoke to Lauren Halsall and my initial expectations were that I would be told 'Yes, good to go' or 'No, sadly not' and I would need to make alternative arrangements.
Lauren looked into it and added business cover on to cover both drivers and then did this on our other car too. Completely exceeded my expectations! So 5 *'s all round. Thank you
7 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your 5 star review. We really appreciate your amazing feedback. It's so nice to hear the service provided to you by Lauren, exceeded your expectations. We will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Insurance Policy amendment
Everything well explained & all my questions answered
7 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your review. We really appreciate your feedback. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Request for assistance with the matter
I called Lloyds Latchford and spoke with AmeliaDrummond. She promptly sent the policy to myemail- super efficient. Highly recommended!
4 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon Bartosz,
Thank you for taking the time to leave your 5 star review.
It's good to hear that Amelia was so super efficient and sent your documents promptly. Your recommendation is very much appreciated!
Have a great weekend.
Diana
Lloyd Latchford
Emma replied very quickly to my…
Emma replied very quickly to my questions - a great experience!
3 de julio de 2025
Opinión espontánea
Respuesta de Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We are delighted to hear it was a great customer experience by Emma. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
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