Connie in the Tunbridge Wells branch has been the most helpful in all our tile orders. She has helped design and order tiles with exceptional attention to detail and care. I especially appreciated it... Ver más
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Consulta las opiniones de los clientes
The ability to buy the tiles is individual items was great as well as being able to collect the items. The only reason not 5 Stars was the date available to collect was a longer lead time than expecte... Ver más
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Even though I was only buying a small quantity of tiles for a fireplace, their customer service was excellent, and they were very knowledgable about the suitability of their products. Brilliant staff!... Ver más
The service& delivery was first rate & when it was supposed to be. More importantly the tiles were beautiful & fit into my kitchen scheme with finesse. My decorator said these were such easy tile... Ver más
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Información sobre la empresa
Escrito por la empresa
Mandarin Stone are one of the largest suppliers of natural stone tiles in the UK. With our first showroom opening in Bath back in 2000, we now have 16 inspirational tile showrooms across the UK. These are located in Bath, Bristol, Cambridge, Cardiff, Cheltenham, Exeter, Fulham Road, Harpenden, Harrogate, Marlow, Monmouth, Petersfield, Primrose Hill, Tunbridge Wells, Weybridge, and Wilmslow. We offer a range of high-quality and authentic tile collections suitable for walls and floors, including limestone, marble, porcelain, ceramic, and patterned tiles. From contemporary and traditional to bold and simple, our wall and floor tiles can be used to create a multitude of looks depending on your style. We love how each of our tiles are completely unique, all with varying finishes, colours and textures that can bring any space to life. Whilst many of our tiles are suitable for transforming indoor areas, we also stock a comprehensive selection of outdoor tiles that turn any garden or patio into a functional living space. Browse Mandarin Stone tiles online or visit your nearest showroom. Our showrooms offer unlimited interior inspiration, with appealing lifestyle and gallery displays to help you find your perfect tiles. For more information about our stone tile collections, get in touch today by calling +44 (0)1600 715444 or sending an email to info@mandarinstone.com.
Información de contacto
Wonastow Road, NP25 5JA, Monmouth, Reino Unido
- 01600 715444
- info@mandarinstone.com
- www.mandarinstone.com
4,6
Excelente
2 mil opiniones
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Respuesta de Mandarin Stone
Hi there, it’s wonderful to hear that you love your new tiles. Best regards – MS
Samples arrived promptly
Samples arrived promptly, well packaged and clearly labelled.
13 de agosto de 2026
Respuesta de Mandarin Stone
Hi David, we’re delighted to hear that your samples arrived promptly. Best regards – MS
Great customer service
We have bought tiles from Mandarin Stone in the past. Great quality and a lovely selection. We needed a small amount to complete a small additional area. Celeste was so helpful in tracking down what we needed although they were discontinued. Fantastic, efficient customer service.
25 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Daisy, thank you for your continued support. It’s fantastic to know that Celeste was able to source the discontinued tiles you needed to complete your project. We’ll be sure to pass on your kind words. Best regards – MS
Great product but could of added more…
Great product but could of added more information to purchase such as type of adhesive and grout required.
12 de agosto de 2026
Respuesta de Mandarin Stone
Thank you for your review and I’m so pleased you love our products. Our website contains lots of information regarding recommended adhesive and grout colours together with any necessary sealants. You can see this in our “information” tab on the product page. Our showroom and head office consultants are always available by e mail or phone too and are happy to help.
Tiles look great, good quality
Used mandarin stone over the years for bathrooms and patio. Always happy with the quality and design of tiles
8 de febrero de 2026
Respuesta de Mandarin Stone
Hi Rachael, thank you for your continued support over the years. We hope to welcome you back again for your next project! Best regards – MS
Went into the Tunbridge Wells store as…
Went into the Tunbridge Wells store as we were getting a loft extension and needed tiles for our new bathroom. Store was completely empty and the 2 members of staff just sat at their desks just on their phones didn't even bother to lift their heads to say hello let alone come over and ask if we needed any help. Walked straight across the road to Quorn Stone and got brilliant service! Such a shame as had seen good reviews.
21 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Thank you for taking the time to leave your review.
We take feedback such as this very seriously and are fully investigating the matter with the Tunbridge Wells team. The experience you describe is most unusual and certainly not the standard of service we strive to provide.
Please accept our sincere apologies that you did not receive the level of welcome and assistance you should have expected when visiting our showroom. Every customer should be acknowledged and offered support, regardless of whether they are browsing or require immediate assistance.
Should you be willing to give us another opportunity in the future, we would be delighted to welcome you back and do our utmost to make amends.
Great service and prompt deliveries all…
Great service and prompt deliveries all to schedule.
10 de agosto de 2026
Respuesta de Mandarin Stone
Hi Konrad, we’re delighted to know that you had a great experience. We hope you love your new tiles. Best regards – MS
A beautiful,cool new shop
A beautiful,cool new shop, with gorgeous displays. Very helpful staff who give good support,but are not overbearing. Will certainly use it again and recommend it very highly.
Jane and John
20 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Jane and John, it’s wonderful to hear that you enjoyed visiting our new showroom and that the team could help. We appreciate your words of recommendation! Best regards – MS
Valentina is amazing and went above and…
Valentina is amazing and went above and beyond for me, you don't find many people like that in this industry so really grateful and would recommend to all
19 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Michael, we’re thrilled to hear that Valentina went above and beyond to help. We’ll be sure to pass on your kind words, and we appreciate your recommendation. Best regards – MS
Excellent service from Holly O'Hara and…
Excellent service from Holly O'Hara and Nicole Williams — both went well beyond what I'd have expected.
I was choosing tiles for an ensuite and kept changing my mind: fluted, not fluted, warm, grey, back to warm again. They were patient throughout, pulled sample after sample without a hint of impatience, and photographed the combinations for me so I could look at them properly at home.
The advice was genuinely useful rather than just agreeable. When I was weighing two colourways, it was pointed out that the veining in one picked up the tone of the other — exactly the sort of thing I wouldn't have spotted, and it settled the decision.
I'm partially colour blind, which makes choosing tiles harder than it sounds. Having two people willing to describe what they were seeing, and to keep bringing options out until something worked, made a real difference.
Ended up with Savoy Amber and Crema and I'm very happy with the choice. Thank you both.
14 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Yogesh, thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Holly and Nicole helped you find the perfect tiles for your ensuite and made the decision process enjoyable. It’s fantastic to know that their advice and support helped, and we’re sure your Savoy Amber and Crema tiles will look beautiful! We’ll be sure to pass on your kind words. Best regards – MS
AVOID
AVOID
We have had a really bad experience with this company. Just don’t use them. They advised us on ordering and over ordered huge amounts and now will not accept returns. This is because it was ‘advice only’ and they take no responsibility. Well thank you Mandarin Stone you really are a fraud. I have been blocked from writing our experiences on instagram - I get what this firm really is no customer care.
FYI my comments on instagram have been removed by them and I have been blocked. I wonder how many others out there have been taken down and removed??
What a long response- always a bad sign to justify their actions.
I’d like to know who finishes a landscaping project in 30 days from ordering of stone.
We took your advice in good faith.
This has been a very stressful and very uncomfortable experience. I don’t want anyone else to have to go through the pain it’s been dealing with Mandarin Stone.
18 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Thank you for your review. We are sorry to hear that you are unhappy with your experience, although we feel it is important to clarify the circumstances.
Firstly, have you seen our most recent correspondence dated 14th August? Far from simply refusing to assist, our email explained that, provided you can supply us with a full and accurate breakdown of the material remaining, including the product, size and quantity of each item, together with confirmation of how it is currently packaged, we are prepared to review this against the batches we currently hold in stock to consider a return.
We would also like to point out your request is to return goods purchased over six months ago. This sits well outside our standard 30-day returns policy and is certainly not the norm within our industry given ever-changing batches.
As with all tile suppliers, we ask customers to confirm quantities with their installer before placing an order. In this case, we specifically asked you to do this via email and explained that the quantities we provided were only a rough estimate based on the measurements you supplied.
We are therefore disappointed by the suggestion that we are "frauds" or that we take no responsibility. We have been trading for nearly 40 years and pride ourselves on offering fair and consistent terms, alongside a high level of customer service which was provided in our Harpenden store. While we cannot accept responsibility for surplus material ordered without installer confirmation, we have nevertheless offered to review the remaining goods against our current stock to see whether there may be a way we can assist.
We hope this clarifies the position.
I have ordered from Mandarin Stone…
I have ordered from Mandarin Stone before and this time, like the last, was an excellent customer service experience. Celeste went out of her way to source the tiles I wanted and was very efficient, coming back to me swiftly everytime. From the outset, I felt utterly confident, that I could rely on her professionalism.
17 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Clare, thank you for your continued support. We’re delighted to hear that Celeste once again helped source the perfect tiles for your project and provided such efficient service throughout. We’ll be sure to pass on your kind words to her. Best regards – MS
Excellent service from Sue at…
Excellent service from Sue at Cheltenham
We visited the Mandarin Stone Cheltenham showroom on Saturday and Sue was fantastic. She was extremely helpful, knowledgeable and patient, giving us great advice without any pressure to buy. The range is impressive and Sue made what could have been an overwhelming choice much easier. A real credit to the showroom — highly recommended.
Richard
15 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Richard, thank you for your fantastic review. We’re thrilled to hear that Sue made your visit to our Cheltenham showroom such a positive experience. We’ll be sure to pass on your kind words to her, and we appreciate your recommendation. Best regards – MS
Fabulous Company
Fabulous Company. Great communication, delivered when they said they would, wonderful delivery LADY!
A company that does what it says it will do is all too rare. Well done
5 de agosto de 2026
Respuesta de Mandarin Stone
Hi Betsy, it’s wonderful to hear that you had a great experience and the delivery was efficient. We hope you love your new tiles! Best regards – MS
Easy to use website and timely delivery
Easy ordering process and quick and efficient delivery.
5 de agosto de 2026
Respuesta de Mandarin Stone
Hi there, thank you for taking the time to leave a 5* review. Best regards – MS
A great product
The products are lovely and well presented, but there is always a wait for the items as nothing is held in stock, and the delivery charge feels expensive.
27 de julio de 2026
Respuesta de Mandarin Stone
Thank you for your review and for your positive comments about our products and service. We really appreciate your feedback.
Just to clarify a couple of points, we keep over 90% of our product range in stock and available for immediate dispatch. Occasionally, particularly with very popular products or when larger orders are placed, stock can sell through extremely quickly and a lead time may apply. We completely appreciate that waiting for stock can be frustrating and apologise for any inconvenience this caused.
With regard to delivery charges, these reflect the cost to us of transporting heavy, palletised goods safely throughout the UK. We regularly review our charges and believe they are competitively priced when compared on a like-for-like basis with other pallet delivery services.
We appreciate that some companies advertise free delivery; however, the cost of transporting heavy goods still has to be covered and is often incorporated into the price of the products themselves. As we also offer customers the option to collect directly from our Head Office, we prefer to keep our product and delivery costs separate and transparent, so customers only pay for delivery when they require it.
Thank you again for your feedback and for choosing Mandarin Stone.
Brilliant customer service
Brilliant customer service, I was short on tiles and they helped me get them asap which was so helpful! Tiles are beautiful.
14 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Livia, it’s fantastic to hear that our team was able to help you get the extra tiles you needed so quickly. Wishing you the best of luck with your project! Best regards – MS
Lovely tiles, could do better with customer service
We used Mandarin Stone tiles through 3 bathrooms and a guest wc. The people on the shop floor were lovely, the tiles are lovely, however the post sales customer service is lacking, especially considering they’re at the higher end of tile purchases.
From being very shirty towards my fitters and me when we thought the wrong quantities had been sent, despite us trying to say accidents happen - to them then actually sending wrong items, which we were understanding about. They insisted we pay again for a second order for the items they should of sent in the first place, but then wouldn’t refund the incorrect tiles they sent in error until they were back in their warehouse, which took almost a week. We strongly felt they should’ve refunded us as soon as the tiles were collected, as the mistake was on their behalf. And lastly, out of the 4 bags of grout we ordered, only two were the correct blend, as per our original order for the first two bags, but they refused to refund the two incorrect bags. We don’t like to complain but we spent an awful lot with Mandarin Stone and definitely expected a higher end supplier to treat their customers better and thought others should know.
2 de agosto de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Thank you for taking the time to leave your review. We are pleased to hear that you were happy with the tiles and with the service you received from our showroom team.
Unfortunately, we are unable to comment fully on the specific issues you have raised as we have been unable to link an order to your name. We have also contacted all 17 of our showrooms to see whether any of our teams recognise the circumstances described, but regrettably, we are still none the wiser.
We would genuinely welcome the opportunity to investigate this properly and understand what happened. Please contact us at info@mandarinstone.com with either the name the order was placed under, your order number, or the delivery postcode, and we will be very happy to look into the matter further.
We take feedback of this nature seriously and would much prefer to investigate the specific circumstances rather than respond without having the full facts.
We look forward to hearing from you.
Respuesta de Mandarin Stone
Hi Pablo, it’s wonderful to know that you found our website easy to use and that the delivery was efficient. Best regards – MS
Amanda ( Mandy ) was absolutely…
Amanda ( Mandy ) was absolutely wonderful and helped me with my Garden project in the wilmslow showroom . The tiles are absolutely Devine ❤️ thanks for making the experience so lovely 🥰
21 de junio de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Je, we’re thrilled to hear that Mandy made your visit to our Wilmslow showroom so enjoyable and helped you with your garden project. We hope you love your new tiles! Best regards – MS
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