Mandarin Stone Opiniones 

Review of Marlow branch. Purchased almost £1500 worth of tiles, grout, trims and silicone. Ordered some marble as part of the order. On delivery some of it was cracked - on picking one piece up carefully, it broke in two. Tiler was not happy to use so requested a replacement - I had to travel to the Marlow branch to collect. Was not offered a home delivery. At the store, replacement pieces slightly better but didn’t have the nice veining that the original batch had. Was going to use as niche cheeks. I asked if I could have one extra piece to what I had purchased so that I could get the most out of the veining. My request was flatly refused and I was told the defect pieces would go back into their normal stock to sell… After the inconvenience I couldn’t believe they would not give me one small extra tile that probably cost them a couple of pound. I was told I would have to pay extra so obviously I didn’t on principle. I was then told if I didn’t use the tiles (as I still wasn’t sure the tiler would be happy to use them), I could return them. As it turned out, the tiler didn’t want to use the tiles. Fast forward a few weeks - I phoned to arrange an in store return (exchange actually, as I was planning to order some tile sealer that was almost double the cost of the tiles I was to return). I was then told on the phone I wasn’t allowed to return them due to not being within 30 days. I was not told this in store when the shop assistant said I could return them previously. I was 2 weeks past this date. I was also planning to spend another £1500 on bathroom tiles which we are refurbishing in May and thought I would start looking in store again for my next lot of tiles. How short sighted of them. For the sake of about £30, they have now lost another large sale and I’ll go elsewhere. Hope they can reflect on their business strategy.

Update. In response to your reply - the point I’m making is I was not told I had to return the tiles within a short time / 30 day period. Due to this, some flexibility should have been given on principle especially as I was asking to exchange for some tile sealant not a direct refund. Just to note veining and the cracks running through the tile front to back are two different things.

Easy to order, nice tiles. Just laying them, really pleased with what we got. Thank you.

Delivery company driver was a bit tricky. The gent was very polite but kerbside front door is literally it. I asked if he would deliver round the back (Lorries with drags regularly use it) and there was no chance. He informed me there was no where for him to turn if he went down there....what would I know, I only live there and know there is a large yard where Lorries with drags and artics turn.

Celeste in the head office was incredibly helpful. My order was for very particular marble tiles - she got hold of them, arranged a very good price and speedy delivery. And all the time kept me informed. I couldn't be more pleased.

Tiles are beautiful. But...
My first lot arrived smashed to bits, over half a box damaged. They had come taped to a pallet with the box falling apart - far too weak for the weight of the Tiles. Mandarin resolved this promptly via webchat and sent replacements, but they are slightly different in colour despite my giving the batch number. I did have to upload images which was fair enough but also had to delay my tiler which was annoying. The replacements arrived fine.

I then ordered more of the same tiles and requested on the phone that they be sent securely; arrived via DHL with a massive hole in one of the boxes but thankfully all intact! The tiles themselves are beautiful and just what I wanted.
So a star off for the inconvenience and mismatched batch but overall customer service was good and I love the tiles.

I was short of 1 tile and Natalie at the Petersfield branch made numerous phone calls and got tiles on their van delivery for the next day … and saving my day ! She was so helpful !

I love the tile samples sent through

Amazing customer service I wanted a tile that was only available on back order and the team promptly got in touch with me and managed to arrange a delivery to store the same week. Thank you Hannah!

It was so good and all the tiles were beautiful that I had so many options too. I chose one and now my new house looks beautiful. The lady was so kind and caring in our opinions

Just to say a huge thank you to all of the people I had help with at Mandarin Stone for my renovation project.

Every single person has been nothing but brilliant, diligent and has made my building works a little less stressful!

Please pass on my kind regards to the team at Primrose Hill and support staff on the phones.

Excellent customer service in the Primrose Hill store -- design advice on everything from tile combinations to grout and silicone to matching fittings. Beautiful and abundant options, great people, great and speedy delivery.

Making fantastic tiles.. providing an unmatched selection of materials.
Customer service excellent, had to top up my original order because husband measurement was incorrect, and they sorted it. Please open in Scotland.

The Hoxton Olive Green Porcelain tiles are beautiful and look stunning in our bathroom. There was an issue with delivery, mainly due to the haulier. However Helen from logistics was most helpful and we received the tiles with very little delay. All in all a great job!

Really great tiles! Delivered on time and well packed. We needed an extra set of tiles and big thanks to Hanna and the warehouse team for accommodating us and making them ready for collection when we needed them.

From the moment I walked into Mandarin Stone Harpenden, Dee was absolutely fantastic. She was incredibly helpful, exceptionally knowledgeable, and took the time to really listen to what I was looking for rather than trying to sell me something that wasn’t right.

I had a very specific vision for the stone I wanted, and Dee went above and beyond to help me achieve it. Her product knowledge, patience, and attention to detail made the whole experience enjoyable and completely stress-free. Nothing was too much trouble, and she genuinely cared about helping me make the right choice.

Customer service like this is becoming increasingly rare, and Dee is a real credit to Mandarin Stone. She represents the company exceptionally well and is exactly the kind of person who gives customers the confidence to return and recommend the business to others.

If you’re thinking of visiting Mandarin Stone, don’t hesitate—and make sure you ask for Dee. I couldn’t recommend her highly enough. Thank you again for all your help!

Mandarin Stone did a good job.

The delivery company they chose did a bad job. TPN emailed mid-day on the day of delivery to estimate delivery in the next 1-2 hours, so I moved my meetings and waited in.

This estimate then gradually extended for the rest of the afternoon until a call at 17:00 saying the driver went back to the depot and they will try again on Monday.

It was a good experience. Better than the time I only had to do a courtesy wipe after an Indian meal.

First class company. Mandarin tiles were first class. They even held the delivery back for me while I got the en-suite ready. The product too is amazing. Highly recommended

We couldn't be happier with our experience with Mandarin Stone. From start to finish, the service has been absolutely excellent. Nicole, our customer service representative, has been immense throughout the entire process... professional, knowledgeable, responsive, and always willing to go the extra mile to help.
The quality of the products are second to none, and it's clear that Mandarin Stone take great pride in both its customer service and the standard of its materials. We would highly recommend them to anyone looking for premium stone products backed by outstanding customer support. Thank you Nicole, and the whole Mandarin Stone team!

Nice tiles but pretty awful delivery service. I emailed them about it and they said something like, 'Yeah, sorry, order with us again and we'll try to do better.'