Connie in the Tunbridge Wells branch has been the most helpful in all our tile orders. She has helped design and order tiles with exceptional attention to detail and care. I especially appreciated it... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The ability to buy the tiles is individual items was great as well as being able to collect the items. The only reason not 5 Stars was the date available to collect was a longer lead time than expecte... Ver más
La empresa ha respondido
Even though I was only buying a small quantity of tiles for a fireplace, their customer service was excellent, and they were very knowledgable about the suitability of their products. Brilliant staff!... Ver más
The service& delivery was first rate & when it was supposed to be. More importantly the tiles were beautiful & fit into my kitchen scheme with finesse. My decorator said these were such easy tile... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Mandarin Stone are one of the largest suppliers of natural stone tiles in the UK. With our first showroom opening in Bath back in 2000, we now have 16 inspirational tile showrooms across the UK. These are located in Bath, Bristol, Cambridge, Cardiff, Cheltenham, Exeter, Fulham Road, Harpenden, Harrogate, Marlow, Monmouth, Petersfield, Primrose Hill, Tunbridge Wells, Weybridge, and Wilmslow. We offer a range of high-quality and authentic tile collections suitable for walls and floors, including limestone, marble, porcelain, ceramic, and patterned tiles. From contemporary and traditional to bold and simple, our wall and floor tiles can be used to create a multitude of looks depending on your style. We love how each of our tiles are completely unique, all with varying finishes, colours and textures that can bring any space to life. Whilst many of our tiles are suitable for transforming indoor areas, we also stock a comprehensive selection of outdoor tiles that turn any garden or patio into a functional living space. Browse Mandarin Stone tiles online or visit your nearest showroom. Our showrooms offer unlimited interior inspiration, with appealing lifestyle and gallery displays to help you find your perfect tiles. For more information about our stone tile collections, get in touch today by calling +44 (0)1600 715444 or sending an email to info@mandarinstone.com.
Información de contacto
Wonastow Road, NP25 5JA, Monmouth, Reino Unido
- 01600 715444
- info@mandarinstone.com
- www.mandarinstone.com
4,6
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Brilliant company and service
Brilliant company and service. Role quality is great. Received a few cracked tiles. All tiles were replaced in a timely manner. Staff were very helpful. Would definitely recommend Mandarin Stone.
19 de junio de 2026
Respuesta de Mandarin Stone
Hi Gurpreet, it’s fantastic to hear that you love your new tiles. While we’re sorry that a few tiles arrived damaged, it’s great to know that the issue was resolved quickly. We appreciate your recommendation. Best regards – MS
The tiles are brilliant
The tiles are brilliant! I have ordered previously and was extremely pleased. This time I had so many problems and inconvenience over several days with the delivery, I couldn't justifiably give more than three stars. However, everything was finally sorted and I have no complaints, and am very much looking forward to getting the tiles laid.
12 de junio de 2026
Respuesta de Mandarin Stone
Thank you for your review and for your kind comments about the quality of our tiles. We're delighted to hear you've been pleased with both your previous order and the products you've received this time.
We're very sorry that your delivery experience fell short of the standard we aim to provide. We appreciate how frustrating delays and inconvenience can be, and we'd like to apologise for the issues you encountered.
We're pleased that everything was eventually resolved and that you now have your tiles. We hope they look fantastic once they're installed and that you'll be delighted with the finished result.
Thank you again for your feedback. It helps us continue to improve our service, and we hope to have the opportunity to provide you with a much smoother experience next time.
Excellent experience
I've had an excellent experience with Mandarin Stone, and I can't recommend them highly enough. The quality of their products is outstanding, but what really sets them apart is their exceptional customer service.
A special thank you to Lizzie, who I always deal with. She has been absolutely fantastic from start to finish—friendly, knowledgeable, incredibly efficient, and always quick to respond. Nothing is ever too much trouble, and she consistently goes above and beyond to make the whole process smooth and stress-free.
It's rare to find someone who provides such genuinely exceptional customer service, and Lizzie is a real credit to Mandarin Stone. I wouldn't hesitate to recommend both Mandarin Stone and Lizzie to anyone looking for beautiful products backed by first-class service. Thank you!
2 de julio de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi George, thank you for your fantastic review. We’re delighted to hear that you had such a great experience. It’s wonderful to know that Lizzie helped make the whole process smooth and stress-free. We’ll be sure to pass on your kind words to her. Thank you for your recommendation, and we hope to welcome you back in the future. Best regards – MS
Lovely quality porcelain tiles
Lovely quality porcelain tiles. They look great. All arrived intact with no chips / breakages. Nice delivery company.
One tip Mandarin Stone - would be great if your post sales service included recommended grouts, spacing for the tiles and layout suggestions. I picked gorgeous tiles and then let it down with how my builder set them up!
11 de junio de 2026
Respuesta de Mandarin Stone
Hi Lee-Anne, thank you for your review. We’re delighted to know that your new porcelain tiles look great in your space. We also appreciate your feedback regarding grout, spacing and layout guidance. We provide a range of installation advice on our website, but we’ll certainly take your suggestions on board. Best regards – MS
Recommend
Dealing at point of order, scheduling two orders together, delivery was good. St Abois looks amazing. A few wall tiles were smashed but they are sending replacements straight away - great service and product.
11 de junio de 2026
Respuesta de Mandarin Stone
Hi Angela, it’s wonderful to know that your St Abois tiles look amazing in your space and that our team was able to replace the damaged tiles quickly. We appreciate your kind feedback. Best regards – MS
Broken tiles delivered and had to fight…
Broken tiles delivered and had to fight to be believed. Still haven’t received the refund
Still battling to get advice on what product to use to lay the tiles from a supplier they stock
Great initial contact with local store m
11 de junio de 2026
Respuesta de Mandarin Stone
Thank you for taking the time to leave your feedback. We're pleased to hear that your initial experience with your local showroom was a positive one.
With regards to the damaged tiles, we asked whether the 5 chipped tiles could be used as cuts where a full tile was not required or whether you’d like them replaced. We can confirm that your refund has been processed.
In relation to your request for installation advice, we are still awaiting further information from you regarding your chosen Flo-Floor screed. Once we receive those details, our technical team will be able to review the specification and provide fully considered guidance on the most suitable installation products from our range.
We appreciate your patience and look forward to resolving this with you as soon as we have the information needed.
Excellent experience all around from Claire in Harrogate
Excellent experience all around - starting with a great vibe and product range in the Harrogate showroom - always a warm welcome and a very professional service from Claire who’s no pressure service backed with great product knowledge and attention detail make it a great experience - thanks again - we will be back soon for more !
28 de junio de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Neil, thank you for your review. It’s brilliant to hear that you had such a positive experience at our Harrogate showroom. It’s wonderful to know that Claire helped make the process so enjoyable. We’ll be sure to pass on your kind words. Best regards – MS
Hugely expensive and fundamentally just…
Hugely expensive and fundamentally just a marketing company who use the ridiculous customer cost to pay for glossy magazine advertising and when the tiles arrive they are bought from an Italian factory. Their delivery model is woefully inadequate too. Do not believe the delivery date and certainly not the times given. Not at all to be trusted. Sub contractors by the dozen.
16 de junio de 2026
Respuesta de Mandarin Stone
Thank you for our review.
We would however like to clarify that we have never claimed to manufacture our own tiles. For almost 40 years, Mandarin Stone has specialised in sourcing, importing, stocking, and distributing high-quality natural stone and porcelain from carefully selected suppliers around the world. This has always been our business model, and we are proud to work with leading manufacturers, including those in Italy, to offer our customers an extensive and carefully curated collection.
As a family-run business, we have built our reputation over nearly four decades on quality, expertise, and customer service. Our marketing reflects our passion for great design, but it is only one part of our business and does not come at the expense of the products or service we provide.
We're sorry to hear that you were disappointed with your delivery experience. While we do work with specialist logistics partners, as many businesses in our industry do, we appreciate that this can be frustrating when timings do not go to plan. We continually review our delivery processes with our partners to provide the most reliable service possible.
We appreciate your feedback, even though we're disappointed to read it, and we wish you all the best with your project.
Brilliant product
Brilliant product, swiftly responded to queries pre-order. Delivery first class.
16 de junio de 2026
Respuesta de Mandarin Stone
Hi Margaret, we’re thrilled to hear that our team was able to help, and we hope you enjoy your new tiles! Best regards – MS
Delivered on time and great quality
Delivered on time and great quality tiles that look very good.
6 de mayo de 2026
Respuesta de Mandarin Stone
Hi Tony, we’re delighted to hear that you had a great experience and we hope you love your new tiles. Best regards – MS
Made the effort to go to the Primrose…
Made the effort to go to the Primrose Hill store in person to view the outdoor tiles. Chose what I wanted and the man who served me said he would send me a quote. I never heard from him again, despite providing my email, phone number and address. I had told him the job was booked for 3 weeks time so it was urgent. Very disappointing, lazy service and on this basis I would not recommend Mandarin Stone.
15 de junio de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Thank you for taking the time to leave feedback. We are sincerely sorry to read about your experience.
This is most unusual to hear, as we have never received a complaint of this nature before. Our showrooms generally respond to all enquiries and quotation requests within 24 hours. We completely understand how frustrating it must have been, especially after making the effort to visit our Primrose Hill showroom in person and with your project on a tight timescale.
We appreciate you bringing this to our attention and regret that we let you down. We hope you might consider giving us another opportunity to demonstrate the high standard of service we are known for.
Great product
Great product, arrived quick and no damage.
Delivery cost is expensive but i guess it is heavy!
13 de enero de 2026
Respuesta de Mandarin Stone
Hi Chris, thank you for your review. We’re delighted to hear that the delivery was efficient and that you love the tiles. Best regards – MS
Absolutely brilliant service
Absolutely brilliant service. Communication and delivery are 10 out of 10.
3 de junio de 2026
Respuesta de Mandarin Stone
Hi there, we’re thrilled to hear that you had a brilliant experience. We hope you love your new tiles. Best regards – MS
Respuesta de Mandarin Stone
Hi Jane, thank you for your 5* review. Best regards – MS
Terrible customer service
Terrible customer service. There was a misunderstanding from my side when exporting tiles to Norway which led to custom problems. In dialog with Mandarin Stone i felt like they did everything they could to be as difficult as possible. There was no understanding from their side and no help to get. I ended up taking the cost myself of double UK VAT (in addition to Norwegian VAT) due to this mess. Will never buy anything here again and will certainly not reccommend anyone else doning so either.
21 de abril de 2026
Respuesta de Mandarin Stone
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
We understand that there was confusion regarding the export of your order to Norway. As the order was placed online using a UK postcode and delivery details within the UK, it was processed as a standard UK order and UK VAT was applied accordingly.
For orders being exported outside the UK, we have a dedicated Export Team who manage these transactions from the outset to ensure the correct documentation, shipping arrangements, and VAT treatment are in place. Unfortunately, as we were not made aware that the goods were ultimately intended for export to Norway until after the order had been processed, we were unable to handle the transaction under our export procedures.
We appreciate that this situation resulted in unexpected costs and frustration. However, the VAT treatment applied was based on the information provided at the time the order was placed, and once the goods had been supplied as a UK domestic sale, we were unable to retrospectively alter the transaction.
Whilst we regret that we could not provide the outcome you were seeking, we did review the matter and explain the options available based on the circumstances and applicable tax requirements.
Thank you for taking the time to share your experience. We are sorry that this misunderstanding has left you with a negative impression of our business and hope you are pleased with your completed project.
Great products and amazing service
Great products and amazing service
We had a delay after we wanted to reorder some tiles and Celeste helped us navigate and found great solutions for us to be able to finish our project! Tx you again for your agility and being customer centric
23 de junio de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Sophie, we’re delighted to hear that Celeste was able to help navigate any issues and keep your project moving forward. We hope you love your new tiles and will be sure to pass on your kind words. Best regards – MS
Thank you to the Cardiff Team
I've visited the Cardiff showroom several times over the past few weeks whilst selecting tiles for multiple bathrooms within a client's home renovation project.
Zoe has been absolutely fantastic throughout the process. From helping me narrow down options in the showroom, to arranging samples and liaising with both myself and the technical team via email, she has been incredibly helpful, knowledgeable and responsive.
Part way through the project we needed to revisit one of the tile specifications as the client wasn't entirely comfortable with the slip rating. While Zoe was away, Michelle stepped in and was equally helpful, assisting us in finding an excellent alternative that satisfied both the client and contractor without compromising the overall design.
The level of customer service from the Cardiff team has been exceptional throughout. Nothing has felt like too much trouble, and it's been a pleasure working with such a knowledgeable and supportive team. I wouldn't hesitate to recommend Mandarin Stone to homeowners, contractors and fellow interior designers alike.
19 de junio de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Hi Laura, thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Zoe provided such knowledgeable and responsive support throughout your project and that Michelle was able to step in and assist when needed. It’s fantastic to know that the Cardiff team helped you find the perfect tiles for your vision. We appreciate your recommendation and your kind words about the team. Best regards – MS
Very efficient service
Very efficient service. Helpful team. And I love the marble I ordered
2 de junio de 2026
Respuesta de Mandarin Stone
Hi Linnea, it’s wonderful to know that you love your new marble tiles. We’re sure it looks beautiful in your space. Best regards – MS
Respuesta de Mandarin Stone
Hi Maxine, thank you for your lovely feedback! Best regards – MS
A Bitter Sweet Experience. Shame.
We were very happy with the service we received from Sam and Amy at the Marlow branch, and placed substantial orders for a mixture of wall tiles and floor tiles, both stone and ceramic. For one order, with a value in excess of £4200, we were told that to guarantee delivery before 2pm we were required to pay a surcharge of £18.50. We pushed back on this as it seemed quite petty given the value of the order and previous business, and this surcharge was eventually waived when it was dealt with by Amy, rather the a more senior member of staff.
The same order was delivered with 8 broken stone tiles, which I asked to be replaced, only to be told that as we were given 0.8m2 `free` that this amount would be deducted from the replacement tiles. I pushed back against this as well and it was eventually agreed with the more senior member of staff that 8 tiles would be sent as replacements.
Yesterday we received only 7 tiles. I was told today that the total amount was equal to the 8 tiles that were broken, again by the same senior member of staff.
Do I believe this explanation? No.
The experiences with this more senior member of staff was petty, by her quibbling over relatively minor sums and failing to replace the correct number of broken tiles.
The upshot? For the sake of quibbling over £18.50 and failing to supply the correct number of broken tiles, we will not be buying from Mandarin Stone anymore and we won`t be recommending them either, which is a shame, but with staff like that why would we wish to repeat the experience?
16 de junio de 2026
Opinión espontánea
Respuesta de Mandarin Stone
Thank you for your review and for your kind comments about Sam and Amy at our Marlow showroom. We are pleased to hear that you were happy with the service they provided.
We are sorry, however, that you were disappointed with the handling of the damaged tiles.
To clarify the circumstances, your order was delivered by our own fleet on 28th May. Whilst a guaranteed AM delivery slot normally carries an additional charge, we upgraded your delivery to an AM service as a gesture of goodwill and ensured it was delivered within the requested timeframe.
Following delivery, you reported eight damaged slabs. Upon reviewing the photographs provided, we discussed the possibility of using some of the material as cuts elsewhere in the project and offered a refund for any unusable pieces. We also explained that your order had been supplied with an additional 0.8m² of material free of charge, specifically to help account for any potential breakages or cutting requirements.
When replacement material was requested, we arranged this promptly. The quantity supplied was calculated based on the amount of material reported as damaged, less the additional free material that had already been included with the original order. As a result, seven slabs were delivered, representing the equivalent square meterage required to replace the damaged tiles.
We appreciate that you may not agree with this approach, but the replacement quantity supplied was in line with the amount of material reported as damaged and ensured that no shortfall existed within the order.
Whilst we regret that you remain dissatisfied, we are pleased that the issue was addressed quickly, and that replacement material was supplied to support the completion of your project. We value your feedback and thank you for taking the time to share your experience.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.