Maplin Opiniones 

1251
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I found the Maplin customer service team to be excellent. The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I... Ver más

Valorada con 5 estrellas sobre 5

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. RM delivered cables to the wrong address, despite have POD proof they insisted that I had to go to the wrong address and then go to depot. Despite online and telephone co... Ver más

Valorada con 3 estrellas sobre 5

Everything’s fine except the fact they use DPD and DPD left my parcel in an extremely by irresponsible location and I had to contact them whilst I was at work to get the driver to go back and make sur... Ver más

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(1251)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

BUYER BEWARE!!

BUYER BEWARE!!! I recently bought a sit/stand laptop stand, but when it arrived the measurements weren’t right for the space. I had only taken one part out of the box, so I carefully repacked this and it was good as new.

Then I looked into the returns process. Unlike most online retailers this is a manual process. I emailed to request a return and the first piece of bad news was the huge deduction of around £20! Very unusual, but I guess that’s on me for not reading the small print.

Next up is a back and forth of emails asking for photos of the item, the box etc. This for something worth less than £100!

Finally a courier was booked, but when he turned up he said he wasn’t there to pick up furniture. We ended up giving him another parcel as a result and Maplin did nothing to track this down, so we are £50 out of pocket thanks to their choice of clueless courier (again partially our error, but Maplin took no interest in helping find the lost parcel).

Finally a week after it was eventually collected, still no refund.

I buy a lot online and I’ve never known such a painful or costly returns process. Needless to say I will not be buying from them again.

25 de agosto de 2023
Opinión espontánea
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Respuesta de Maplin

Hi Ursula,

Thanks for your review, I'm sorry that this has left you so frustrated, and I appreciate that our returns process may not be as slick as the likes of Amazon, this is something we have taken on board and are looking into steps that could resolve this, but our returns policy can be found on our help centre, along with the link to request a return, eliminating the need to email us initially and offering a more streamlined process than was used in this case.

I'm also sorry for any confusionbut to confirm, the parcel that was incorrectly handed to the courier was never lost, it arrived with us as intended, and has already been sent back to you, just as we'd said would happen previously.

Finally, I would like to apologise for any poor communication on our part, the refund is only processed once the item is returned back to us and has been assessed, and as the item hadn't arrived back with us at the time of your review, we were not able to refund it yet. This is all stated in our returns policy.
There also seems to be a breakdown in communication regarding the return deductions, as you should be receiving a full refund minus the delivery fee and return shipping cost, which should total significantly less than a £20 deduction.

I hope this explanation helps, and if you require any more help with your order, please don't hesitate to follow up on our email chain.

Thanks
James

Valorada con 5 estrellas sobre 5

What I wanted when I wanted it.

The item was something I couldn't find anywhere else, delivered within the promised time frame. Great to see that you still have the web service still running after my local store closed.

3 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

My order that I received today

My order that I received today, four packets consisting of, two A27 battery each is a total of eight that I checked on my battery meter are flat so wish to return

8 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

I contacted Maplin to ask which cable I needed. Easy to order the recommended cable and it arrived quickly. I really miss your stores though.

30 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Praktica care

John from the customer service team was awesome. I have a really (really!) old camera which was missing the USB cable. Despite the camera being 20 years old, and not even originally sold by Maplin (it's from a brand that Maplin have acquired), John did his best to locate the cable and come up with options for me. I am astounding that this level of help was available.

14 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Phenomenal customer service

I bought a baby monitor from Maplin approximately a year ago. The monitor came with an 18 month warranty - I contacted Maplin to organise a repair and they could not have been more helpful and customer focussed! A gentleman named James has been helping me with this issue and he has had his work cut out for him! The manufacturer has been difficult to deal with and we have struggled to get to the next stage at every step in the journey. James has been transparent and informative at every step in the process and has worked tirelessly to help us get this issue sorted. Ultimately, the manufacturer has been unable to fix the problem with the monitor which is a shame but Maplin have organised a full refund! I could not fault them at all, their customer service was flawless and because of that we will be buying our replacement monitor through Maplin! Thanks James!

6 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressive Performance and Value

I recently purchased the MAONO USB Condenser Cardioid Microphone with Boom Arm and Headphones from Maplin, and I'm really impressed. The microphone delivers an exceptional sound due to its cardioid pickup pattern. The included boom arm looks sturdy and adjustable, while the headphones provide accurate monitoring, as best as some of the most expensive headphones on the market. Setting it up was easy with its plug-and-play USB connectivity. I highly recommended it for podcasters, streamers, and content creators.

17 de mayo de 2023
Opinión espontánea

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