Maplin Opiniones 

1251
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I found the Maplin customer service team to be excellent. The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I... Ver más

Valorada con 5 estrellas sobre 5

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. RM delivered cables to the wrong address, despite have POD proof they insisted that I had to go to the wrong address and then go to depot. Despite online and telephone co... Ver más

Valorada con 3 estrellas sobre 5

Everything’s fine except the fact they use DPD and DPD left my parcel in an extremely by irresponsible location and I had to contact them whilst I was at work to get the driver to go back and make sur... Ver más

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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4,0

Todas las opiniones

(1251)

31 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Normally everything is ok but this last…

Normally everything is ok but this last order of AA alkaline batteries are poor quality. They don't last very long and some have started to leak. This may be a one off but really disappointed at this time of year

9 de diciembre de 2023
Opinión espontánea
Logotipo de Maplin

Respuesta de Maplin

Hi Brian,

I've made a request for more information from you, or you can contact our help team at help@maplin.co.uk.

We'd love to help you get a resolution to this, and would be interested to hear what has happened to these batteries as its an issue we've not heard of before.

Thanks
Maplin Customer Service

Valorada con 5 estrellas sobre 5

Dry easy to navigate the website and…

Dry easy to navigate the website and select what I require.
Very intuitive to select and purchase what I want and place the order.
ESU to follow payment and shipping options and many ways to pay.
Shipping fees and time from order to delivery was within a few days .

9 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor postage standards

Bought some batteries, they were so badly packaged that the bag they posted them in tore cause it wasn’t designed for the weight. The postie tried to salvage the parcel by wrapping it up himself but half of the batteries were lost beforehand. Absolute garbage. Not heard anything back from Maplin about this. Packaging heavy batteries in a thin bag is hardly a good idea when you’re posting them out to customers.

Update: Maplin were very quick to respond to this review and ask for proof, however I’ve not heard anything from them personally about this. Shame they want to protect their brand over Customer satisfaction.

Don’t believe their reply they’ve already emailed me regarding the order number I sent them.

7 de diciembre de 2023
Opinión espontánea
Logotipo de Maplin

Respuesta de Maplin

Hi Mr Berry,

Thanks for your review, I'm sorry that you've had this issue. We'd love to resolve this, and that's why we asked for more information but I can't seem to find any order with the information you've provided. Please could you contact our support team who will be able to get a resolution for you.

help@maplin.co.uk

Thanks
Maplin Customer Service

Valorada con 5 estrellas sobre 5

Batteries

Item as described. Fast delivery. Was kept informed of every delivery stage. I have always bought this product from Maplin.

5 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent issue resolution

Had an issue with one of the products not working properly and I was deeply impressed at how effectively the problem was resolved with the same member of staff communicating throughout via email. So impressed. Would definitely buy from Maplin again.

20 de octubre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great customer service

My first product that came was unfortunately faulty, but they sorted this very quickly and sent a replacement which works perfectly. Steve from the properav care team was brilliant

1 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought a tv bracket

Bought a tv bracket, unfortunately it wasn’t quite right…that wasn’t the problem. The return process was very painful….several emails back and forth contradicting information re return process….eventually 6 emails later I had to send photos of the bracket …very bizarre! And then 2 emails later received a return label!
Sadly won’t be using the website to purchase again !

5 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very easy to use website

Very easy to use website. User friendly ordering service, I ordered some DJ lighting and was pleasantly surprised when my product arrived quicker than estimated, which was a pleasant surprise. About to order another now. #MA9462

6 de octubre de 2023
Opinión espontánea

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