From the very beginning the staff were friendly, knowledgeable and extremely helpful. It was the first time we had found ourselves in this situation, they made a very difficult stressful situation muc... Ver más
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Consulta las opiniones de los clientes
Very well explained, in detail, without rushing, and I only signed the contract when Jessica Butt was certain that everything had been clarified. Very professional, thank you.
La empresa ha respondido
Awful. The wait for an answer is terrible. Submitted a claim over a month ago and still no further forward as to if my claim will be sorted. In the meantime my roof continues to leak and I'm unable to... Ver más
La empresa ha respondido
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Información de contacto
Reino Unido
- www.mbginsurance.co.uk
4,1
Muy bueno
1 mil opiniones
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Ha contestado el 100% de las opiniones negativas
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Vehicle warranty
This policy was so easy to renew, one quick phone call and I my cover was renewed. Neil Gray the guy who took my call was really helpful and explained everything clearly. Would definitely recommend this company
13 de julio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Respuesta de MB&G Insurance
Hello Sandra,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
MB&G acting as administrator for…
MB&G acting as administrator for Goldshield warranty for a static residential park home are bad beyond belief. They have fabricated clauses that don't appear in the original documentation. Then they have refused a claim blaming the manufacturer (Statley Albion) for not building the park home in accordance with BS 3632. This is a company authorised and regulated by the Financial Conduct Authority yet there actions appear underhand in the extreme.
To MB&G
Thanks for your reply. Already complained to your Compliance & Validation Team who have given a Final Response. Matter is now with Financial Ombudsman Service.
3 de julio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Paul,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Neil who dealt with my call was so…
Neil who dealt with my call was so helpful, he dealt with the query I had, and also set up a new policy for me.
3 de julio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Ruth,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Warranty Renewal
Lauren was really helpful and explained everything.
3 de julio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Keith,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Great customer care and clear insurance…
Great customer care and clear insurance explanations.
1 de julio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Kudzayi,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
MB&G Warranty Renewal
MB&G renewal executive Lauren Holden was very patient when dealing with me. She had to call me multiple times as unfortunately every time she called I was out involved with other matters and couldn't speak freely with her. When we finally managed to get together she was very clear and concise regarding the warranty coverage etc. I was very happy with her explanation and gladly renewed for a further year.
1 de julio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Tom,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
All the processes and explanations very…
All the processes and explanations very clear and straightforward, the staff very kind and helpful
1 de julio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Maria,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I spoke to Lisa who listened to my…query with compassion
I spoke to Lisa who listened to my issue and was very understanding of my siruation regarding my partner who has been very ill for a month and is due home from hospital. Due to a broken bed Lisa was able to rush my claim through so that i can have less stress when my partner returns home very soon and was worried that we did not have a bed for him to sleep on I am very grateful for her understanding at this time .
29 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Prompt payment of the agreed amount
26 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello John,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Call from Lauren
Call from Lauren. 5 minutes later sorted no bs.
Great work
25 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello George,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
I wanted to give a review for Stephen Cracknel
I wanted to give a review for Stephen Cracknel to thank
him for his excellent customer service to me on the 18/6/26. Stephen handled all the paperwork issues I needed to make my claim, I had a reply from the company on 19/6/26 who arranged to inspect my furniture on 3/7/26. Very satisfied.
19 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Sylvia,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Stephen.
Kind regards, MB&G
I was at a loss as what to do about the…
I was at a loss as what to do about the problem with my bed, until I spoke to a very helpful young lady called Lisa, she was very helpful and put me on the right course, Thankfully I now have a engineer calling soon hopefully to sort out the problems
18 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Keith,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Very helpful and very pleasant.
Very helpful and very pleasant.
19 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Valerie,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Bought gap insurance with them for…
Bought gap insurance with them for finance on my daughters car, was assured as long as the car had comprehensive insurance cover then this would be acceptable. Car is unfortunately written off but because im not a named driver they won't pay out. Completely missold a policy I paid for 3 years for. Customer service also shocking, takes days of going backwards and forwards to get anywhere. Avoid this company.
17 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Fiona,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Spoke to Lauren today to set up GAP…
Spoke to Lauren today to set up GAP insurance, she was very friendly and transparent. It was very easy to set up, hopefully I never need to use it but if the claim process is as good as the customer service then I feel I’m in good hands.
17 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Damian,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Absolutely brilliant service everything…
Absolutely brilliant service everything explained and very friendly staff i was not made to feel pressure into buying this cover it was soly my choice. And for the price and what it covers give me peace of mind if anything happens to my car. Definitely recommend.
I'd like to thank Sandra who I delt with on taking out my policy.
17 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Samantha,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Respuesta de MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
1 star is pushing it
1 star is pushing it, takes your money then won’t pay out, taking this to the ombudsman to stop them doing the same to other people, complete and utter rip off company, this is the underwriter for Adrian flux, I think they need to find new underwriters
15 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Kate,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Was a pleasure to speak to Lauren…
Was a pleasure to speak to Lauren regarding the renewal of our motor home warranty policy she was polite and answered all questions asked re the policy had very good knowledge of the product she sells ,many thanks
15 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
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