From the very beginning the staff were friendly, knowledgeable and extremely helpful. It was the first time we had found ourselves in this situation, they made a very difficult stressful situation muc... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Very well explained, in detail, without rushing, and I only signed the contract when Jessica Butt was certain that everything had been clarified. Very professional, thank you.
La empresa ha respondido
Awful. The wait for an answer is terrible. Submitted a claim over a month ago and still no further forward as to if my claim will be sorted. In the meantime my roof continues to leak and I'm unable to... Ver más
La empresa ha respondido
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Información de contacto
Reino Unido
- www.mbginsurance.co.uk
4,1
Muy bueno
1 mil opiniones
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Gap Insurance and warranty
Lauren was very helpful and explained everything so I understood, easy to get through too and explained all options I purchased the gap insurance and the warranty for piece of mind
12 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Great service and great people!
Amazing service and really friendly staff. They were even willing to phone back later if the time is inconvenient. Massive respect to Lauren for helping me understand what they were offering. If I ever need their services, I am more than likely going to use them again.
12 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Luke,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
So helpful Neill was very helpful and explained everything to me
Neil was very good on the phone explaining the policy to me all about it
10 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Gilbert,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
If you buy a caravan over 7 years old…
If you buy a caravan over 7 years old and expect any water ingress or floor delamination to be covered
LESSON LEARNED
I have sent you the email conversation ive been having I have also spoken to the caravan dealer and they cant believe your replies
Email sent just to the one you have sent in your reply
2 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Sarah,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Lauren mads this process so easy
Lauren mads this process so easy . explained all the information required. Answered all my questions easily. She is a credit to the company
8 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Kenny,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
The young lady I spoke to Lauren Holden…
The young lady I spoke to Lauren Holden was professional and very helpful.
8 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Had an issue with my policy and Spoke…
Had an issue with my policy and Spoke to Neil who was amazing and got the issue sorted out quick and explained what had happened and what they were doing to rectify it. I then managed to get a new policy sorted out with him too which was just what I needed and for less than I was expecting.
5 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Simple questions to answer
Simple questions to answer. Lauren was extremely helpful, in explaining everything regarding the gap insurance to me and it only took 10 mins of my time to complete it.
4 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Michelle,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Gap insurance
I kept getting phone calls from this company so I decided to give them a call back and it turns out that my car finance company asked them to give me a call I'm so glad I called them back I now have gap insurance on my car and Claire the advisor was very helpful went through everything with me explained in a way I could understand
2 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Clare,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Claire.
Kind regards, MB&G
Simples
Neil was quality …made everything straight forward and easy to understand 👍🏼
3 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Gap insurance
Very helpful and quick process from start to finish, very polite young lady
3 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Sean,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Excellent service
Fantastic service from Lauren. Very helpful. Thank you
2 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Steve,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Spoke to Lauren from Mbg explained all…
Spoke to Lauren from Mbg explained all about the policy and sorted it all for me on the quick phone call extremely polite and knowledgeable totally recommend this company
2 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Stephen,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Lisa was kind
Lisa was kind, efficient and explained clearly what I had to do. Very efficient.
1 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Felicity,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Just renewed my policy
Just renewed my policy, extremely helpful over the telephone making it an easy process. Claims are dealt with promptly and the claim process is very straightforward and user friendly. I highly recommend this company.
1 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Ian,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Peace of mind
Very professional and friendly. Very informative and really appreciated Laurens advice thank you
1 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Anita,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
We renewed our motorhome warranty today…
We renewed our motorhome warranty today with Lauren. Excellent service and all our questions dealt with and explained clearly.
Many thanks.
1 de junio de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Andrew,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Very accurate on what they have to tell…
Very accurate on what they have to tell you and a very good price and very polite
28 de mayo de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Shaun,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Caravan Accident Repair.
Excellent clear communication from Luke our claims handler which ensured the process was smooth and stress free.
Very fast response to messages which was very good.
15 de abril de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Malcolm,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Luke.
Kind regards, MB&G
Easy to understand po
Excellent customer service just taken out a policy with them
27 de mayo de 2026
Opinión espontánea
Respuesta de MB&G Insurance
Hello Rosy,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
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