MB&G Insurance Opiniones 

I have had to use them twice in the last 3 years
I broke down with my motor home got home the garage told me it would be 3 weeks til they could look at it
RAC said they could get a mechanic in2days they gave me a price had to pay the mobile mechanic so I could get on my holiday
Rang md&g told me what I had to ,do they were very good they told me what to send in they told me they don’t pay out till they agreed with the garage the price
They understood my situation and said they would pay me witch I was really pleased with
I would advise anybody to take out the insurance for there motor home with these company like me if you don’t use them it’s always there as a piece of mind

Well, I treated this claim with a certain amount of trepidation because insurance claoms do not have a good reputation. Despite this the experience was good. Apparently I had valued the caravan on the low side so they reduced some of the claim. How I would know the exact true value is a mystery and my repairer had never heard of this before. However payment was prompt and the overall experience was goo

good advice when rang initially, then garage was able to liase directly with the team and I sent the completed invoice following the work being done and was reimbursed the agreed amount within five days

Repair for motorhome through warranty. Paid out in full quickly following simple claim process.

Spoken to the team a few times about resolving an issue with the gap insurance and they said someone would be in contact over 3 weeks ago now I have received a CCJ all because you guys haven't kept your end of the bargain + honestly convinced this is a scam.

MB&G were efficient, transparent, keeping me up to date through all stages of my claim. They were precise in telling me what they needed from me. They settled my claim quickly with no issues.

As my manufacturers warranty was lost due to dealership closure. This gives me peace of mind on a nearly new caravan if anything did go wrong.

Purchased my 6month vehicle warranty with MD&G insurance as these were recommended by the dealership. After the 6 months was up I then renewed with them as they were competitive on price and the renewal was quick and easy. The customer service was excellent! Although I haven’t made a claim yet I’m still giving 5 stars due to the experience so far!!

I needed some clarification on the claims procedure. Adam responded quickly and in a most informative way, couldn't have been more helpful.

My car with only 47000 miles had a radiator that started leaking and needed replacing.
MB&G refused to pay under warranty stating wear and tear!
Based on this, they can say everything is wear and tear. A radiator is not a serviceable item and the car has full service history. It also took them over 2 days to even decide leaving me out of pocket and without a car. The warrany is pointless in my opinion based on their approach

The Customer service is excellent, and always prompt. Robert Bagley the claims advisor is always very helpful and responds to queries very quickly.

I was unsure about whether to take this insurance when I bought this car but I am grateful I did as it has saved me a fortune!

The process was very smooth and I received the payment very quickly. However, I was very upset with the payment and what the insurance actually paid out. Their policy and guidelines around labour work and diagnostics being capped was very disappointing. The insurance covered half the bill, although due to my excess the amount I was paid was actually quarter of the invoice so I am still sitting with the rest which is a huge bill to pay. I think because I have a BMW this insurance is no good as it doesn’t cover high end vehicle repairs.

At the stage of claiming it feels as though the process has been designed in such a way that customers simply give up rather than pursue a claim . That's certainly the position I now find myself in. while I had hoped the warranty would provide support when needed, the experience has been quite the opposite.
the experience has been frustrating and has taken a significant amount of time and effort , far beyond what should reasonably be expected when making a legitimate warranty claim

Absolutely first class customer service provided by Niel at MB&G.
The setting up of the Policy was extremely easy.
This is the 3rd vehicle that I've ensured through MB&G and I can honestly say that I'd highly recommend them to family and friends.

Easy claims process. Very quick pay out.
Impressed!

Great company to deal with, Aimee was very helpful and sorted my issue out quickly. Would highly recommend

Very quick response to my Email. Sent all the information again as i had lost documents i needed to make a claim. Thank you Adam.

Great service and easy to set up
Neil was very helpful and patient as the line wasn’t the best

Avoid the 'Bedcover Service Plan' – They ignore clear structural failures

I am writing this to warn anyone considering the 'Bedcover Service Plan' (Policy: 387A003049/2). My Doze Luca K Mattress has suffered a catastrophic structural failure where the internal foam has physically ruptured and snapped open, leaving the metal springs completely exposed.
Despite sending clear photos of the internal core falling apart, MB&G rejected my claim (Ref: 496779). They had the audacity to call this "1cm settlement" and claimed it was within "manufacturing tolerance". This isn't a "dip" or "settling"—it is a physical hole in the mattress. Even the technician’s own "Pressure Test" photos show his tools sinking into a structural void, yet they still officially reported "No Fault Found".
I am now left with a defective bed that is causing me significant back pain and is clearly unfit for purpose. This service plan is a waste of money designed to find every technicality possible to avoid paying out for a broken product.
Date of experience: February 23, 2026