MB&G Insurance Opiniones 

5 months ago I went through the process of claiming for a damaged settee cover, this was purchased from Oak Furniture Land at Fosse Park Leicestershire.
We paid a lot for the settee as it’s also a double recliner, went the extra mile and added in the 5 year all singing & dancing warranty - just to be certain.
Anyway as per usual with these things - nothing is ever straight forward. We have the green light to cover the repair, however the cover is coming from somewhere abroad - on some huge container!!! Where & when it was sent - I’m not sure. One thing I am sure of is the service & comms from these people is beyond poor. I am always the one chasing & trying to get this resolved. Surly it should be the other way round?
All I simply want is for there to be some level of integrity here & someone to give me a call & reassure me (the customer) that I don’t have to wait much longer to get this sorted. Besides which, the whole thing is gradually looking worse by the day.
Wish me luck 🍀 but I’d avoid if at all possible purchasing these expensive warranties, that NEVER deliver there side of the deal! Unimpressed? You bet!

Wasted my time sending and replying to several emails concerning my damaged caravan awning the end result being claim refused as not covered by storm damage which I told them about I the first email but they still continued with all the emails when they could have told me straight away,poor service.
Brian walker disappointed customer

Scam company.
I have been waiting a year for them to replace a chair from Oak Furnitureland, and yet they refuse to help and ignore my emails.
My initial claim was apparently accepted and put through on 14/3/2025, but nothing has materialised since then.
Do not use them.

Unfortunately we had to make a claim for our caravan awning. The whole experince of dealing with MB&G was brilliant from beginning to the end. The staff could not have been more hlepful and the claim was settled very quickly.

Whilst pleased with the product, the renewal process
and customer service was disappointing.
The warranty renewal letter dated 21/01/2026 stated I would receive a courtesy call before my policy end date. This was never received.
Your telephone number 0191 258 8152 as on the renewal letter, was impossible to access. Options relating to warranties and/or motorhomes/campervans kept cutting me off and I gave up after multiple attempts.
I eventually got through to an agent on the 0191 258 8199 number choosing the claims option, when an agent put me through to warranties. This was on February 4th.
I requested a paper copy of the renewed policy, for which I am still waiting.
Harry Snellink
Policy number SL66271

The process getting the warranty policy was easy and straight forward and quite cost effective.
My only issue wasn't with the process or Claire who was the exec on the phone it was the phone and/or the computer system in that I could not hear her because it sounded as if she was in the corwd at a football match. She had to restart her system so that i could talk to her.

The dealer undertaking repairs under warranty did everything for me. So I didn’t have to fill in any forms or describe my claim. Quick and simple.

The insurers were very professional throughout . Understandably the claimant has to submit photographic evidence , but after this they were quick to respond , were clear about options , and I felt that were on my side . There were a number of interactions about bodywork scratches and alloys repair , but they were always attentive , responded clearly . I would thoroughly recommend them .

Reasonably priced.

My claim related to the apparent failure of the windscreen washer pump on a VW Campervan. I was impressed by the speed of response to my claim - limited approval within 30 minutes of submission. I was less impressed with the fact that the cost of diagnosing the fault was deducted from the claim. Since no repairer will diagnose a fault without running their own diagnostic test, this cost is unavoidable and cannot be mitigated. In my case the diagnostic cost was over a third of the total cost.

They make a difference to my car insurance policy

Very helpful explained things clearly very professional

Friendly and prompt service. Neil explained the cover clearly and took the trouble to ring me back when the line dropped out. Very good customer service.

Super service, advisor was a good listener & helped me a lot

First class service from MB&G insurance all communications were promptly dealt with including the payment.

Adam Sutton, is what customer service should be. He went above and beyond, foreseeing possible issues on my account and very quickly rectifying any possible problematic issues. I had no idea the correct terminology to use for my complaint and he kinds and patiently gave me the right words for the piece of furniture I had called about. He explained and helped and ensured that I was completely comfortable to carry on with my query. What an absolute star ⭐️

Following a long, frustrating and tedious insurance episode lasting almost 10 months ( not the fault of MB&G ) I have finally had a resolution, due specifically to the patient, kind and resourceful service of Wesley. Additional calls have brought me in contact with Hannah and Maggie. All 3 of them have offered me courtesy and support and are a credit to your company. I am so relieved and grateful to them all.

Prompt attention in my hour of need, my claim was approved and dealt with swiftly, excellent service, many thanks, Barrie Miller.

Can't fill the form in keeps going off n have to fill it out again 5 time so far sick of trying