Jonathan - House Manager of Holly Place, Cobham. This is another review for Jon for his ongoing kindnesses and thoughtfulnesses towards my mother and the other residents of Holly Place. He has gon... Ver más
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My mother in law has lived here for 2 years now and she is very happy. The warden here Maxine is such a lovely person she really cares about the people who live here and goes out of her way to make su... Ver más
From our first contact by telephone, to our first on site visit, Kelly at Orchid Place in Exeter, demonstrated first class customer service. Nothing was too much. We took the opportunity of being the... Ver más
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Mum moved into Orchid Place earlier this year, after health problems meant she couldn't live in her house any more. Kelly and Chas made the application and move in very simple, and Jane takes wonderfu... Ver más
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Información sobre la empresa
- Constructor de casas
- también en la categoría
- Agentes inmobiliarios
- Compañía de administración de propiedades
- Comunidad para jubilados
- Empresa de construcción
- Geriátrico
Escrito por la empresa
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Escrito por la empresa
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Información de contacto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Reino Unido
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
Excelente
5 mil opiniones
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Visited today to undertake some work…
Visited today to undertake some work onsite and Annette the concierge was very helpful and informative. A pleasure to communicate with, nothing was too much trouble.
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear John
Thank you for taking the time to leave your feedback.
To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
Kind Regards
The McCarthy & Stone Team
Financial money pit avoid at all costs !
Beware buying a McCarthy & Stone property is like putting a financial noose around your neck ! My FIL died 2.5 years ago & his flat still hasn’t sold despite reducing the price by £90k !! Plus the outstanding service charges on his property have now reached £ 24k . It’s a travesty & the McCarthy & Stone resales team are not proactive . When my FIL bought the property the sales team said they had a long list of people wanting to buy resales THIS WAS A LIE plus in the last 3 years Devon County Council have approved 2 more McCarthy & Stone developments & 2 Churchill developments in a 12 mile radius . If your relative is over 70 with a health condition consider a care home instead & you won’t be tied to a financial money pit .
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Lorraine Dye,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience following the loss of your father-in-law and appreciate how difficult and frustrating a prolonged property sale can be for families during an already challenging time.
Housing markets, including the later living sector, are influenced by a range of factors such as location, local demand, property condition and wider economic conditions. Resale timescales can vary significantly, and we recognise the impact this can have when ongoing costs continue while a property remains unsold.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They cover the costs of running and maintaining developments and help ensure services can continue for all homeowners. We understand, however, that these costs can place additional pressure on families during the resale process.
We would welcome the opportunity to discuss the concerns you have raised regarding the resale of the apartment and the support provided. If you would like us to look into your experience further, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
Financial Disaster
Our experience of McCarthy & Stone has been deeply disappointing. A retirement apartment purchased for our parents has suffered a catastrophic collapse in value, while service charges continue to mount.
To compound matters, the resales team has been thoroughly disengaged, offering little meaningful support in helping owners sell.
The combination of eye-watering service charges, disastrous resale values and indifferent customer service makes this a deeply unattractive proposition.
My advice to prospective buyers and their families: think very carefully before committing.
8 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Consumer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and appreciate the concerns you have raised regarding resale values, service charges and the support provided during the sales process.
The later living housing market is influenced by many factors, including location, local demand, property condition and wider market conditions. We recognise that selling a retirement property can sometimes take longer than families expect, and we understand the frustration and financial pressures this can create.
Service charges are governed by legislation and help cover the ongoing costs of running, maintaining and safeguarding developments for homeowners. We recognise that these costs can feel particularly challenging when a property is unoccupied and awaiting sale.
We would welcome the opportunity to better understand the circumstances behind your review and discuss the concerns you have raised. If you would like us to investigate your experience further, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
We been trying to sell a lovely flat…
We been trying to sell a lovely flat for over 2 years. The estate is paying exorbitant fees for non-existent facilities (the owner died). The company are not worried about occupancy rates as long as the money keeps rolling in
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Sandi Rance,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties and frustration you have experienced whilst trying to sell the apartment following the owner's passing. We appreciate that managing a property sale during bereavement can be both emotionally and financially challenging, particularly when the process takes longer than expected.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They cover the ongoing costs of running and maintaining the development, and the vast majority are passed on at the same price they cost us to procure. We recognise that continuing charges can be particularly difficult for families when an apartment remains unsold for an extended period.
We would also like to reassure you that there is no financial benefit to McCarthy & Stone from vacant apartments. We want our developments to be fully occupied and thriving communities, and like all leaseholders, we pay service charges on apartments that we own.
Thank you again for sharing your experience. We value feedback from customers and their families and will ensure your comments are shared with the relevant teams.
The McCarthy & Stone Team
I stayed at homestead place in the…
I stayed at homestead place in the guest bedroom very comfortable everything you need 3 nights whilst visiting my friend . Sam Grimbleby the house manager is very kind and caring
9 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Patricia Whitehouse,
Thank you for sharing your positive experience of staying in the Guest Suite at Homestead Place, a McCarthy & Stone development.
We're delighted to hear that you found the guest accommodation comfortable and well equipped during your stay. It was also very thoughtful of you to mention Sam, the House Manager. We're pleased to hear that his kindness and caring nature helped make your visit such an enjoyable one, and we will ensure he receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
It's a flawed business model.
It's a flawed business model.
Everything is fine when you first move in after buying the Lease, as it's impossible to buy/own a individual apartment.
The reality really shows up after 5 years, after continuing service charge increases, which are totally uncapped and unregulated.
The financial nightmare appears when the apartment becomes vacant and the beneficiary tries to sell the Lease. Immediately they realise that these purpose built retirement apartments have their own market values. Within 3/5 years, many beneficiaries will be astonished to see that the Lease value is showing a LOSS, in many, many cases, in excess of ONE HUNDRED THOUSAND POUNDS (100,000 Pounds).
In Folkestone, Kent, the Leases for MS purpose built retirement apartments are up for sale for 45/50,000 pounds and are still unsold after 2/3 years. When you look further, the annual service charges have now increased to between 9 and 12 thousand pounds.
The largest loss I know of is TWO HUNDRED AND TWENTY SEVEN THOUSAND POUNDS over a 3 year period from 2023 to 2026.
This is the reality of buying a Lease for a MS purpose built retirement apartment.
It's your choice, of course.
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Edward,
Thank you for taking the time to share your feedback.
We appreciate that you have raised a number of concerns regarding service charges, resale values and the experience of selling a retirement property. As we are unable to identify you or understand the specific circumstances behind your review, we would welcome the opportunity to discuss this further.
If you're happy to share your details with us through the Trustpilot system, our Customer Relations team will be in touch to better understand your experience and investigate the points you have raised.
Many thanks again,
The McCarthy & Stone Team
My review does not warrant a one star…
My review does not warrant a one star even . from the word ho since my mum died in march i have been met with an uncompassionate and on occasions rude hq staff in resales who are keen on taking more money off me with no support not empathy . One viewer since may and no marketing of any note means property for sale and decreasi ng in value . i may have secured a rental which they are requesting a 168 admin fee and one per cent of the rental revenue honestly what for as they have not been involved in this rental . I can’t not that i would move in as not 70 and wxpected to find a 1000 per month for services i can’t use . There is no incentive to sell resales due to this revenue scheme and the continue drive to build new ones deapite the market in their words being subdued . i am honestly at my wits end and anyone who says read the small pro t i did not sign anything and had no part in my mums decison making process .
11 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Sue Aufiero,
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team
Never Buy a McCarthy Stone Property
Whatever you do, don’t buy a McCarthy Stone property. Look at all the press regarding this company and watch ITV’s Buyer Beware on Thursday, 8th October 2026. You will probably lose tens, if not hundreds of thousands, of pounds on your apartment, whilst McCarthy Stone will continue to take service charge payments when you pass away and the property doesn’t sell. If you need to go into care you will struggle, as you will have to continue paying this service charge as well as care home costs whilst waiting for, probably, years and years to sell. Do not rent off them either. Extortionate prices. If you do rent, rent privately as you will get a much better deal. Don’t support this company in fleecing our elderly population. At my MIL’s complex there are many apartments for sale. They just are not selling. One is going for £70,000. Original purchase price £269,000. No interest at all. Oh, and despite service charges of between £900 and £1200 per month, residents have been told they may have to pay for a new roof which is apparently going to cost upwards of £250,000. The complex is less than 10 years’ old. I could write a book on the problems associated with this company.
11 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Debbie,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team
I just want warn everyone about the…
I just want warn everyone about the huge depreciation of their retirement living plus properties and the increased probability that it will never sell. The service charges are exponential and these continue forever until your estate is completely gone
11 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Roz Collins,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team.
Horrendous company
My 100 year mother owns a flat in a block where over one-third of the flats are now empty. She has had to move into a care home and we are left in the nightmare situation of paying full service charges on an empty flat and the care home costs. I contacted McCarthy Stone resales team in August and asked them to market the flat. They agreed but have since ignored my chaser emails. I have been aware that their resales team is next to useless and now I have first hand experience. It is now with a Iocal estate agent for £100,000 less than she bought it for in 2019. Thankfully she knows nothing of this horrendous situation.
My advice to anyone thinking of doing any kind of business with this company is do NOT do it and I say this because their service charges increase annually despite what they say, they rapidly lose interest in you once you have signed your life away and you will leave your inheritors with an absolute nightmare. If I could give no stars I would have done.
11 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Georgina Swift,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team.
Please watch the Parliament TV…
Please watch the Parliament TV adjournment debate (8/9/26) on retirement development management companies - regulation. McCarthy & Stone are evil vultures who prey on vulnerable elderly people. The company has no moral compass. Its business model is designed to steal the hard earned life savings of families. I cannot put into words how much I hate McCarthy Stone and everything it stands for. It’s ruining my life as an innocent inheritor and that of thousands of others. Shameful.
EDIT after reading McCarthy Stone's reply to me and others: I am sick of reading "Sorry blah blah blah". McCarthy Stone is not sorry at all. I don't know how anyone can work for this company and uphold their values. All responses are complete nonsense. Corporate guff. You do not care about the effect your thieving business model has on the lives of beneficiaries who inherit one of your properties. Change your business model. Offer buy back and stop ripping off estates buy charging for services that deceased people cannot use, like a 24 hour dwelling monitoring charged by occupied flat (which you deny) and restaurant services a dead person cannot eat.
11 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear customer,
Thank you for sharing your feedback.
We are sorry to read about the strength of feeling expressed in your review. We recognise that matters relating to retirement housing, resales and service charges can have a significant impact on individuals and families, and we take concerns of this nature seriously.
As we are unable to identify who you are from your review or understand the specific circumstances behind your comments, we would welcome the opportunity to discuss your concerns directly. We encourage you to contact our Customer Relations team so that we can better understand your experience and investigate any issues you wish to raise.
You can contact us at CustomerRelations@mccarthyandstone.co.uk
Many thanks again,
The McCarthy & Stone Team
ITV Tonight: Buyers Beware
Many of you will have seen the documentary on ITV Tonight: Buyers Beware where McCarthy & Stone are brought under scrutiny and there will always be two perspectives! Mine believes that it did not scratch the surface of their manipulative, deceitful, over inflated extortionate costs. My advice would be to any prospective buyers is to do your research use your own solicitor and do not take their offer of money off to use their recommendation and be very aware that when you pass away you will be leaving a heavy burden on to your loved ones and very little inheritance and for those of us who wish to sell it is a nightmare! McCarthy & Stones reply to the documentary is their usual generic response.
McCarthy can you then justify why our apartments have no communal living areas, no gardens (mostly a car park) and our service charges have risen to almost 50% in six years with no additional services and that we are constantly in deficit having to pay more on top with electric gates not working consistently in that time, balconies that are not fit for purpose, air source heat pumps not maintained by affiliated engineers costing us to repair and replace parts that should have been under guarantee, selling the freehold to an offshore company without notifying us first, the list is endless and there is no transparency with your service charges when constantly asking you for evidence/receipts and breakdowns they are never provided, having to pay crippling service charges when the occupant has passed away, property depreciating when surrounding flats are selling at an increase when offering less, your business module needs changing to look after leaseholders not fleece them at a vulnerable age! And yes I have proof of all of the above and first hand experience
8 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Jacqueline Friel,
Thank you for taking the time to share your views.
We recognise that later living housing, service charges and property resales can be topics that people feel strongly about, and we understand that experiences and perspectives will differ.
Service charges are governed by legislation and are used to cover the costs of running and maintaining developments, both now and in the future. The vast majority of these costs are passed on at the same price they cost us to procure and are fully detailed within annual service charge accounts available to leaseholders.
We also appreciate that selling a retirement property can sometimes take longer than a sale in the wider housing market due to the nature of the later living sector. For customers who choose to use them, our specialist Resales team provides support throughout the process.
We value all feedback and remain committed to listening to our customers and continually improving the service we provide.
Many thanks again,
The McCarthy Stone Team
Very nice development and the guest…
Very nice development and the guest room was very nice
9 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear J Robertson,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed your stay and found both the development and the Guest Suite to be very nice. Providing a comfortable and welcoming environment for homeowners' family members and friends is something we take great pride in.
To help us share your kind comments with the correct team, please could you update your review to include the name of the McCarthy & Stone development where you stayed? We'd love to ensure your feedback reaches those who helped make your visit so enjoyable.
Thank you again for your review.
Kind regards,
The McCarthy & Stone Team
Think carefully before purchasing!
Our experience with McCarthy Stone was dreadful. It took us three years to sell my late mother’s apartment, which had been completely empty since June 2023. Despite the property being unoccupied, the service charges and lease charges continued to mount up, and we eventually had to sell at a substantial loss.
The whole experience was incredibly stressful, costly and upsetting at an already difficult time for our family. What made matters worse was the lack of empathy and understanding shown throughout the process. It felt as though nobody appreciated the financial and emotional strain this was putting us through.
Three years is an unacceptable length of time to have to deal with this situation, with costs continuing to accumulate while we struggled to sell the property.
I would strongly advise anyone considering buying a McCarthy Stone retirement property to think very carefully and fully understand the ongoing financial commitments before making a decision. I wish we had known beforehand just how difficult and costly things could become.
1 de julio de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear LadyBirdy,
Firstly, please accept our sincere condolences on the loss of your mother.
We are sorry to hear about the difficulties your family experienced during the sale of her apartment and the distress this caused at an already challenging time. We understand the financial and emotional pressures that can arise when managing a loved one's estate.
Service charges are linked to property ownership rather than occupancy and continue whether an apartment is occupied or vacant. This helps ensure that services and facilities for all homeowners can be maintained. However, we appreciate that this may feel particularly difficult when a property remains unsold for an extended period.
We are disappointed to hear that you felt a lack of empathy during your experience, as this is not the standard of service we aim to provide. We value your feedback and will share your comments with the relevant teams for review.
Thank you for taking the time to share your experience.
Kind regards,
The McCarthy & Stone Team
Folland Ct. Hamble, Southampton.
I moved into a second floor two bedroom apartment in Folland Ct. In 2018. This was a direct sale from McCarthy Stone. As a single occupant the second bedroom serves as a “Dining Room” although not used regularly for that purpose. The building is extremely well insulated and during my time here I have never needed the underfloor electric heating to be turned on. We currently have a House Manager, Julie Binstead who in my view is one of the best. She organises social events, deals with day to day residents problems and liases with local contractors. My only criticism is at head office level, where lack of control of service charges are causing increases which I personally consider as excessive.
10 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear R Atthill,,
Thank you for taking the time to share your experience of Folland Court, a McCarthy & Stone development in Hamble, Southampton.
We're delighted to hear that you have enjoyed living at Folland Court since 2018 and that your apartment continues to suit your lifestyle so well. It's lovely to know that the design, comfort and energy efficiency of your home have contributed positively to your experience.
We were especially pleased to read your kind words about Julie Binstead, the House Manager. It’s clear that Julie's hard work, organisation and support are greatly appreciated, whether she's arranging social events, helping residents with day-to-day matters or liaising with contractors. We'll be sure to share your feedback with her, as we know it will mean a great deal.
We also appreciate your comments regarding service charges. We understand that rising costs are a concern for many homeowners. Service charges are governed by legislation and are used to cover the costs of running, maintaining and insuring the development, with the majority of these costs passed on at the same price they cost us to procure. We continue to work hard to manage these costs as effectively as possible while maintaining the services and standards our homeowners rely on.
Thank you again for sharing your feedback and for being part of the Folland Court community.
Kind regards,
The McCarthy & Stone Team
Stayed at the Woodhall Spa in the guest…
Stayed at the Woodhall Spa in the guest suite. The room was spotless and plenty of space. Keith was so helpful and everyone was very friendly. I always enjoy my stays there.
9 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Mark,
Thank you for taking the time to share your feedback following your stay in the Guest Suite at our development in Woodhall Spa.
We're delighted to hear that you continue to enjoy your visits and that the Guest Suite was spotless, spacious and comfortable. Providing a welcoming and relaxing place for homeowners' family members and friends to stay is something we take great pride in.
We were especially pleased to read your kind words about Keith. It's wonderful to know that his helpfulness, together with the warm welcome you received from homeowners, helped make your stay so enjoyable. We'll be sure to share your feedback with him, as we know it will mean a great deal.
Thank you again for your lovely review. We look forward to welcoming you back to Woodhall Spa on your next visit.
Kind regards,
The McCarthy & Stone Team
Clean comfortable room
My sister and I stayed in the guest room in Freeman's House in Keepers Close in Canterbury where we visited our brother. The twin room was very clean, and the beds were very comfortable and we had clean towels and toiletries available. We also had a kettle in the room, and everything necessary to make tea or coffee. We were also provided with biscuits. There was also a small refrigerator which we didn't use. The shower was also easy to manage. It was very convenient for us to be able to visit our brother and be near him during our stay.
9 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Yvonne,
Thank you for taking the time to share your feedback following your stay in one of our Guest Suites.
We're delighted to hear that you found the room clean, comfortable and well equipped, and that the little touches such as the refreshments, toiletries and in-room facilities helped make your stay enjoyable. It's especially lovely to know that being able to stay so close to your brother made your visit easier and more convenient.
Providing a welcoming and comfortable place for homeowners' family members and friends to stay is something we take great pride in, so we're pleased that the Guest Suite helped you make the most of your time together.
To help us share your kind comments with the correct team, please could you update your review to include the name of the McCarthy & Stone development where you stayed? We'd love to ensure your feedback reaches those who helped make your visit so enjoyable.
Thank you again for your review.
Kind regards,
The McCarthy & Stone Team
Great staff support for Saxon Gardens move
Big thank you to Melanie and all the staff at Saxon Gardens for making the move there so easy. Always ready to help with practical support and a big smile.
9 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Andrew,
Thank you for taking the time to share your feedback about Saxon Gardens.
We're delighted to hear that your move went so smoothly and that Melanie and the team were able to provide such helpful support along the way. Moving home can be a significant life change, so it's wonderful to know that their practical help, positive attitude and warm welcome helped make the experience easier.
We'll be sure to share your kind comments with Melanie and the team, who will be delighted to know their efforts were appreciated.
Thank you again for your lovely review, and we wish you every happiness in your new home.
Kind regards,
The McCarthy & Stone Team
Cross Penny Court
My father lived at Cross Penny Court for two very happy years. The staff are always welcoming and responsive, and we are so grateful for the thoughtfulness and warmth shown to our family.
A special mention must go to the senior manager, Wendy Dark, whose personal approach makes such a difference. She takes a genuine interest in getting to know residents and their families, and is always approachable and ready to help resolve any questions or concerns. Her care and positive attitude is reassuring and greatly appreciated.
It is wonderful to know that your relative can enjoy independent living while having a friendly, caring team nearby and a welcoming community around them.
9 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Priscilla Chase,
Thank you for taking the time to share your experience of Cross Penny Court.
We're delighted to hear that your father enjoyed two happy years at the development and that both he and your family felt so well supported during that time. Knowing that homeowners can enjoy their independence while being part of a welcoming and caring community is incredibly important to us.
We were especially pleased to read your kind words about Wendy Dark. It’s clear from your review that Wendy's approachable nature, genuine interest in homeowners and their families, and willingness to help have made a real difference. Those personal touches can provide great reassurance and help create the warm atmosphere that makes a development feel like home.
Thank you also for recognising the wider team. It's lovely to hear that their responsiveness, thoughtfulness and warmth have been appreciated by your family.
We'll be sure to share your feedback with Wendy and the team at Cross Penny Court, who will be delighted to know the positive impact they have had.
Kind regards,
The McCarthy & Stone Team
My father lived at Hilltree Court
My father lived at Hilltree Court, Giffnock for 11 years. In his ladt few years he integrated fully into the facilties including lunch,film afternoons, fish evenings, coffee mornings, quizzes, entertainment afternoons and more. As he became more frail in the last couple of years the staff went over and above to support him. He had nothing but praise for Claire and her team. Nothing was too much trouble. He spent the last 2 weeks of his life back in his flat surrounded by the care and love of the staff. Nothing was too much trouble. I am indebted to them
9 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Elizabeth King,
Thank you for taking the time to share your experience of Hilltree Court, a McCarthy & Stone development in Giffnock.
We were deeply touched to read your review and are so pleased to hear how much your father enjoyed his eleven years at Hilltree Court. It’s wonderful to know that he embraced community life, making the most of the lunches, coffee mornings, quizzes, film afternoons and other activities on offer.
We were especially moved by your comments about the support your father received in his later years. Knowing that he was able to remain in the home he loved, surrounded by people he knew and trusted, clearly meant a great deal to both him and your family.
Thank you for your kind words about Claire and the team. The care, compassion and dedication you describe are qualities that can make such a difference to homeowners and their loved ones, particularly during difficult times. We will ensure your feedback is shared with Claire and the wider team, who will be deeply touched by your comments.
Thank you again for sharing such heartfelt feedback. Our thoughts are with you and your family, and we are honoured that Hilltree Court was able to play such an important part in your father's life.
Kind regards,
The McCarthy & Stone Team
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