Great site and community. However when asking support if its ok for both me and my brother owning one account each if we complete KYCs they gave the green light. After proccesing with it they terminat... Ver más
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Consulta las opiniones de los clientes
STAY AWAY!!!!!! They are just a bunch of scammers offering too much rewards just for luring people into depositing and after that if you win and withdraw they will close your account without any ex... Ver más
La empresa ha respondido
scammers these days come up with fictious wagering targets before eligible for withdraw, forcing you to wager a sports bet 3 times... and even when you know you have wagered your deposit more than eno... Ver más
La empresa ha respondido
Great website! Never had issues cashing out! Always instant deposits. Great responsive support! If anyone ran into issues its because they multi accounted and are trying to get multi first deposit bon... Ver más
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Play slots and live casino in full crypto Level Up for a reward and get Daily Metaspins Welcome to Metaspins.com: great stuff is always on the way
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2,1
Malo
139 opiniones
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THEY STEAL YOUR FUNDS
THEY STEAL YOUR FUNDS
I have the worst experience ever.
I've made a deposit of 40$ and won around 1200$ at different games without any bonus claimed.
After I announce them that I want to withdraw and close my account due to my gambling problems they asked for KYC.
I have cooperate with them since I do not have nothing to hide and complete the KYC.
Then they informed me that my account has violate their rules and accuse me that I have multiple accounts.
I havent open any other accounts, it's completely false and ask them to make a videocall or whatsoever they haven't response.
It's a shame, it's just SCAM guys they accuse you and STEAL your funds.
30 de septiembre de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Costin,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Legit Casino with Smooth Withdrawals and a Fun Experience!
I've been using Metaspins Casino for a while now, and I have to say it's one of the best online casinos out there. The site is legit, fun, and easy to navigate. Some of the negative reviews here seem to stem from people either breaking the rules (like having multiple accounts) or simply being upset about losing money. Let's be real – it's gambling, and losing is part of the game sometimes.
Personally, I’ve had some massive wins and smooth withdrawals with zero issues. The best part is that I never had to go through a lengthy KYC process, which made everything even more convenient. As long as you play by the rules, you won't have any problems. Metaspins is a solid platform, and I’ll keep using it for sure! Highly recommend!
15 de septiembre de 2024
Opinión espontánea
Casino très peu professionnel
Casino très peu professionnel. Je dépose 200€ sans aucun bonus, je n'utilise aucun de leur bonus et il me bloque mon retrait de 950€ pour (multi-compte). J'ai proposer de faire une KYC sur les deux comptes, ils ont dit d'accord puis voyant que j'étais en règle ils ont bannis les deux comptes. Et en guise de bonne foi mon remboursé mon dépot. C'est facile de le faire une fois que j'ai gagné 950€.
11 de agosto de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Cesar,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly section 8.
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Metaspins are corrupt dirty thieves u…
Metaspins are corrupt dirty thieves u deposit nothing I try and withdraw they block your withdrawal and say multi accounting site is so corrupt and rigged dirty thieving casino avoid at all costs as they will do everything possible not to pay big wins absolute scum cheats gonna take you to court u break your own rules and everything disgraceful company
9 de agosto de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Grant Bedford,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Metaspins are biggest SCAM !!!!!!
Metaspins are biggest SCAM !!!!!!! MY BET WAS MADE AND REJECTED ON IMMERSIVE ROULETTE!!!!! AND GUESS WHAT WINNING NUMBER WAS REJECTED!!!!!!
THEY INVESTIGATED 3 DAYS FOR IT WHILE I ALREADY GAVE THEM ALL THE INFO AND GUESS WHAT THEY SAID
THEY CANT FIND THIS ROUND HAHAHAHHAHA!!!!!!
TOTALLY DONT WASTE YOUR MONEY AND TIME FOR THIS CASINO WHILE THEY ARE NOT TAKING CARE ABOUT CUSTOMERS AND SIMPLY ON THEM !!!!!!!!!
24 de julio de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Consumer,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
As previously communicated via email, we have forwarded the screenshots you provided yesterday to our game provider for verification. Our game provider conducted a thorough review to locate the bet in question that you claimed was rejected. Unfortunately, they were unable to find any record matching the alleged rejected bet. Below is their response:
"We are glad to announce that the investigation has been accomplished.
We have thoroughly reviewed the player's game history and were unable to locate the round mentioned in your report. The provided screenshot shows two timestamps: 17:27:52 UTC as the game number and 19:28:36 as the resolved time. Unfortunately, neither of these timestamps correspond to any rounds on 21 July. We also checked 22 July for completeness but found no matches."
We trust this clarification provides insight into the circumstances at hand.
Best Regards,
Metaspins Customer Experience Team
Geld schneller weg als man gucken kann
Wer hier sein geld verlieren will ist richtig. 200€ eingezahlt und in 5 Minuten verloren. Kein einzige freispiele gekommen. Am Ende 100€ freispiele gekauft und 5€ gewonnen. Hab wegen einem streamer hier gezockt der täglich dort fett abräumt und habe gedacht das ich auch vielleicht endlich mal was Gewinne und auszahlen kann. Aber pustekuchen. Ich bin Azubi und verdiene eh nicht viel und diese 200€ haben sehr geschmerzt. Der einzige der am ende gewonnen hat ist der streamer und das casino.
14 de julio de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Jabir,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.
We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.
Kind Regards,
Metaspins Customer Experience Team
Trash platform
Trash platform. They can provide evidence that you haven't violated any of their rules, but they still unilaterally blacklist your account without offering any opportunity for review or debate. If you're not afraid of losing your funds, then go ahead and play.
You claim that there are multiple associated accounts linked to my account. How is this association defined? I have stated that I used a VPN, and if others use the same VPN service, it might result in the same IP address. The only association I can think of is just this. But this does not violate your regulations. Please review this situation.
4 de julio de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Robin,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified in total 5 multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1.
Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Worse casino I’ve ever played at
Worse casino I’ve ever played at
Refused to pay out as was playing in a “restricted country” even though VPNs are allowed they also said that there was “multiple accounts” which there was not
Avoid like the plague
You go on about restricted countries and on the list Malta is one of those countries yet you have a casino affiliate streaming from Malta with 1000s of people watching and promoting your rubbish site!
WHERE IS THERE BAN?
Also I do not have multiple accounts me and 2 work colleagues purchased surf shark a VPN which I have evidence YOU ALLOW via live chat
We all selected the same country and played
This was 3 separate people NOT all the same people
You then KYC’D us all to which we failed even though we submitted all the documents you asked
Scam site
Multiple people have had the same issue this review section is full of them !
2 de julio de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Ashley saha,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1.
We then proceeded to request KYC and discovered that you were registered in a restricted country as per our Terms and Conditions 3.7.
Regrettably, in light of these breaches, we are compelled to terminate your accounts and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
Wenn du keine würde hast, ist das das Casino für dich
Das Casino hat ne sehr solide Spiel Auswahl, man erhält sein Geld wenn man was Gewonnen hat.
Das wars auch, der Support geht gar nicht. Der behandelt die Spieler wie süchtig einfach nur noch Menschenwürdig, wer jegliche Selbstachtung von sich selber verloren hat, ist da sehr gut aufgehoben denn so wirst du auch behandelt, spielt lieber bei Bets.io, Vave5 oder sonst wie die Gescheiten alle heißen. Habe mich bei dem Drecks Casino sperren lassen
19 de junio de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Pelz Andreas,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We sincerely regret that you feel you have not received respectful and kind treatment from our support team.
If there is anything we can do to address this issue, please do not hesitate to contact us via email to metaspins@support.com
Kind Regards,
Metaspins Customer Experience Team
A fuir !
A fuir !
Ne respecte pas les conditions générales de leur propre site.
Bloque l'argent sans raison et impossible d'avoir une justification pour ça.
3 personnes du staff pour 3 avis différents mais impossible de récupérer l'argent malgré le respect des conditions.
Je déconseille si vous voulez pas perdre votre argent sans même pouvoir jouer !
----EDIT
Bonjour Metaspins.
Vous pouvez vérifier nord échanges ainsi que mes échanges avec les admins de votre site.
De l'argent a bien était bloqué/perdu pendant un bonus hunt !
Toutes les personnes avec qui j'ai été en contact ont tous eu une réponse différentes a mon problème.
Je cite "les bonus hunt sont interdits"
"Je suis passé au seuil des zéro euro de balance donc bonus annulé" ou alors encore je n'aurais pas dû débloquer les récompenses VIP pendant mon bonus.
Le probleme que j'ai rencontré avec vous c'est pas tant le fait du bonus annulé mais surtout le fait que tout le bonus est été annulé alors que j'avais fait un bonus hunt et que les bonus n'ont pu être ouvert car le compte a été bloqué pour ça.
Résultat -400€ sans pouvoir ouvrir les bonus que j'avais fait !
Il aurait été plus commercial de me laisser ouvrir les bonus en cours et après me dire la raison du blocage, ou peut être mieux encore m'avertir par mail...
Alors que c'était le 3eme ou 4eme bonus hunt que j'avais fait sur le même bonus.
9 de mayo de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear PomN,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
Upon reviewing your account after you provided your email address, we could not find any evidence supporting your statement that your funds were "blocked for no reason." Your account remains open, and you have successfully withdrawn money without significant delays.
If you encounter any issues with withdrawals or have any other concerns while using our services, please do not hesitate to contact us. You can reach us via email or directly through our chat support for further assistance.
Kind regards,
Metaspins Customer Experience Team
Reply to edited version;
Hi again PomN,
The account with the email address that you provided upon our request here in this review is an account that is still open and have not ever been closed not withheld money.
Regarding bonus hunting, we refer to our Bonus Terms and Conditions in particular section 14.3.
Kind Regards,
Metaspins Customer Experience Team.
Casino would be perfect if not rigged.
Casino would be perfect if not rigged
Played one of the popular games Zeus vs Hades.
Made 1000spins approx. Got around 10 bonuse games in there. Atleast 5 in each mode. And all bonuses gave 0.2x to 10x winnings.
Like for serious???
Never ever in my gambling career I got such a small x's bonuses straight one after other.
Okay yes, 1, 2, or 3 bad bonuses. But not 10.
And it isnt just that game. I played it game weeks ago as well, and was same scenario, but then i bought bonuses.
Idk they have timer or what when to make games rigged, but it isnt normal
Rtp definately isnt above 60%
Also rewards function and prize amounts there.
Noticed one user who was in 1st level and he spinned that reward wheel and got 3k$ there. In 1st level. Minutes later he got another 3k in levels reward. And continuesly same guy went through every level with big wins in level rewards. While me got max few bucks, and no matter with big or small bets i played. I got 46lvl by then, and got max 20cents by gettin to next level. While that guy got jackpots in every level he passed.
2 de junio de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Veiksmes Cilts,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.
We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.
In regards to our level up system, the rakeback you receive in the level up reward is determined by the betsize and the level you currently are on. We welcome you to read more about the level up reward on the level up page.
Kind Regards,
Metaspins Customer Experience Team
Mike a contact in the loyalty team has…
Mike a contact in the loyalty team has always gone above and beyond for me even reaching out to check in on life away from gambling. I consider this man a friend and think the world of him. Great site, great staff.
6 de mayo de 2024
Opinión espontánea
An account was fraudulently opened…
An account was fraudulently opened using my information and my credit card. They refuse refund and said its my fault. They can't do anything to help. This place is a scam and allows theives to destroy you, your response was a lie. I'm in the united states of America and your website won't even let me I'm to observe the situation. How is this even possible. Your theives
16 de abril de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Hillary,
After a thorough review of your account and associated case, we regret to inform you that our ability to address your concerns is limited. The account linked to the email provided was established on February 8, 2024, with two initial deposits made on that date. Subsequently, more than two months later, you contacted us alleging unauthorized access to your account and funds, citing significant deposits made between April 11 and April 13, 2024.
We understand the distress caused by such circumstances and acknowledge the severity of being a victim of unauthorized access and financial loss. However, it is important to note that we cannot be held liable for the security of your Cash App credentials, which you claim facilitated the alleged breach when you reported the incident on April 13. Any concerns regarding the security of your Cash App account should be addressed directly with their support team.
We would like to draw your attention to Section 8.2 of our terms and conditions, which stipulates that users must not disclose their login credentials to any third party, whether intentionally or inadvertently. As outlined therein, users are accountable for all activities conducted on their accounts, even if carried out by unauthorized individuals. Consequently, the company is not obligated to process refunds in such circumstances.
Kind regards,
Metaspins Customer Experience Team
Fraud, Scam. Do not play Metaspins.
At first, the office behaved normally, but as soon as I tried to draw a conclusion, they asked me to undergo verification, which I successfully passed. Then almost a week passed during which they could not give a clear answer why I had not received my money so far. And after that, I was accused of violating the rules and my account was blocked without any proceedings. As a result, there is no money, they stopped responding to my messages. Don't waste time and money. Play with trusted bookmakers.
23 de abril de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Vladislav,
At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.
Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1 and 10.1.1.
Regrettably, in light of these breaches, we are compelled to terminate all accounts linked to your account and withhold any associated winnings.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
The casino's withdrawal requirements…
The casino's withdrawal requirements are complex and therefore difficult to meet. The games are good, but the variety and number of games is not as good as at BC and TrustDice.
5 de abril de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Luca Steele,
Thank you for your review, at Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
In order to withdraw all deposits are subject to a 1x wagering requirement, as outlined in section 4.2 of our terms and conditions. This requirement is mandated by Anti-Money Laundering regulations and guidelines, detailed further in Section 9.2 of our terms.
Additionally, specific wagering requirements for bonuses are clearly delineated for each promotion or bonus offered.
It is important to note that should you disagree with the wagering requirements or other terms associated with a bonus, you retain the option to forfeit all bonuses in the "my account" section on our website. However, this action will result in the loss of the bonus itself, along with any winnings accrued while the bonus was active.
Further we apologize for any disappointment regarding our extensive range of games, encompassing well over 2000 games and a wide selection of sports betting.
We remain committed to expanding our offerings and satisfying our customers, and we look forward to the possibility of your continued presence in the future.
Kind Regards,
Metaspins Customer Experience Team
Attention vérité révélé
Attention la vérité viens d'éclater enfin pour ce casino diffèrent joueurs de ce casino qui on demandé leur fichier session une sorte de récapitulatif de leur session de jeux pour calculer leur RTP et la vraie configuration de leur machine a jeux se sont vue bannir par le site. je voulais tester et le voire de moi même et effectivement des que la demande a été faite auprès de leur service financier et insistance sur le fait que je devait l'avoir pour porter plainte contre eux devinez quoi le compte a été banni faisant en sorte que j'ai plus d'accès ni aux historique ni au compte pour porter plainte. maintenant vous lke savez ce casino est un vraie Scam geré par des Ma fieux de seconde zone Installé dans un pays ou ils sont protegé avec un casino qui n'a aucune licence active, fait vérifié par l'envoie d'un mail au curaçao qui nie leur avoir donné quoi que ce soit. Pseudo Casino à Fuir attention d'autre vraie casino existe faite le bon choix si vous voulez jouer et avoir une chance d être sur un vraie casino avec un Vraie RTP et et de vraie contrôle faite par les organisme réel. METASPIN SCAM CASINO
==> Réponse à ce pseudo service client qui répond !! vous aetes a un point incompetent et faux !! je rappel que vous avez banni mon compte metaspin quand je vous ai demandé le fichier jeux rtp joueur me concernant et quand un avocat vous a ecris vous avez tres rapidement banni mon compte !!! bande d incompetent bande d arnaqueur !! bref une plainte sera posé de toute facon et là vous serez obliger de fournir les documents
10 de abril de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear M. EL GHALI Lyes,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.
We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.
In reference to our licensing, we maintain complete transparency on our website, providing comprehensive information regarding our verified license. It is imperative to note that we operate in strict compliance with regulatory standards, underscoring our legitimacy as a reputable establishment
Kind Regards,
Metaspins Customer Experience Team
avoid at all cost...
I recently had the misfortune of engaging with Metaspins Casino, and my experience was nothing short of infuriating. Let me walk you through the nightmare I encountered.
I decided to deposit $30 and explore their new game featuring streamers. Excited to try something fresh, I joined the game only to be greeted by a barrage of 20-30 error messages. To my horror, $20 vanished from my account within seconds, despite me not even touching the play button due to the incessant errors.
Naturally, I reached out to their support team, assuming they would rectify the situation promptly given the blatant technical issues. Oh, how wrong I was. The support team was not only unhelpful but shockingly obtuse. I even offered to provide video evidence of the errors, but they remained indifferent.
A week later, I received an email from the developers claiming that everything appeared normal from their end. Of course, it did! It's convenient for them to turn a blind eye when it comes to rectifying their mistakes. Despite their claims of prioritizing customer experience, their actions spoke otherwise.
Instead of acknowledging their fault and refunding my $20-$30, they insisted on me providing proof, which, as expected, they conveniently ignored. It's evident that they prioritize profit over customer satisfaction.
I refuse to believe that $20 is worth tarnishing their reputation with a one-star review, but alas, that seems to be their stance. Save yourself the headache and avoid Metaspins Casino unless you enjoy being subjected to frustration and disappointment.
27 de marzo de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Fabbe,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We sincerely apologize for any dissatisfaction you may have experienced with our services during your gaming session. Upon receiving the information and screen video you provided, we promptly engaged with the game provider to address your concerns. After a thorough review, which took 5 days to complete on their end, the game provider responded indicating that there were no technical issues with the game as described.
As communicated via email to you, the error messages you encountered were a result of specific actions taken during gameplay. It was determined that the repeated changing or closing of tabs, particularly after placing bets, triggered the game's bet guard function.
In the email correspondence, we provided a detailed description, including date, timestamps and bet sizes, documenting each instance where bets were interrupted due to tab manipulation while the bet guard function was active.
We trust that this explanation sheds light on the situation. Regrettably, based on our findings, we are unable to accept responsibility for issuing a refund as there were no technical malfunctions detected during your session.
Please do not hesitate to reach out to our customer experience team should you require further clarification or assistance.
Kind Regards,
Metaspins Customer Experience Team
Le casino en lui même est bon,mais ils…
Le casino en lui même est bon,mais ils ne respectent pas les conditions de leurs licence en laissant des joueurs venant de territoires restreints s'inscrire et déposer de l'argent,alors que les adresses IP venant de pays restreints devraient être bloquées. Un véritable enfer pour les joueurs addicts.
Cela montre un gros manque de sérieux du casino.
Réponse: je me permet de vous répondre,en citant moi aussi un article issu de votre opérateur de licence lui même " Under this license, apart from its own diligence and legalities, the license holder is not authorized to offer its services in the territories of Aruba, Bonaire, Curaçao, France, Netherlands, Australia, UK, Spain, Saba, Statia, St Martin, USA, or any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or are blacklisted". Il apparaît donc qu'il est de votre responsabilité de ne pas accepter de joueurs venant de territoires interdits. Vous êtes donc en faute et ne respectez pas les conditions de votre licence. Ils seront contacté si rien n'est fait. Vous pouvez me joindre par mail si vous souhaitez discuter de tout cela.
19 de marzo de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Rémy Dej,
At Metaspins, ensuring an exceptional customer experience throughout our players' gaming journey is our foremost commitment. We continually strive to provide the highest quality service to all customers.
We sincerely regret any perception that we may not be viewed as a serious casino. It's important to note that, in accordance with our terms and conditions (section 3.1), users are responsible for ensuring the legality of accessing and using our website in their respective jurisdictions. By utilizing our platform, users confirm that online gambling is permissible within their place of residence.
We trust that this clarification addresses any concerns you may have had.
Warm regards,
Metaspins Customer Experience Team
They said my deposit was 25cents short…
They said my deposit was 25cents short so they just kept my money and kicked me to the curb . And I've been depositing there for a couple years . They don't appreciate your business at all. They just keep your money
Anybody want to play a casino don't play metaspins because they will do you wrong.
15 de marzo de 2024
Opinión espontánea
Respuesta de metaspins.com
Dear Joe Glenn Jarrett,
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
We sincerely regret any inconvenience caused by your recent deposit experience. It's imperative to note that our minimum deposit limits for each currency are explicitly outlined in the cashier section of our platform.
While we utilize a third-party payment provider, it's important to clarify that funds transferred below minimum threshold are indeed received in the wallet, yet regrettably not credited to the player's account. These funds rightfully belong to our payment provider and not to Metaspins.
However, it's worth noting that on certain occasions, we exercise discretion by crediting deposits below the minimum threshold as a gesture of goodwill towards our valued customers. It's pertinent to mention that we have extended this courtesy to you on previous occasions. Therefore, we respectfully declined to do so this time.
We trust that you appreciate our perspective on this matter and sincerely hope to continue serving you as a valued player of Metaspins in the future.
Best Regards,
Metaspins Customer Experience Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
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Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.