metaspins.com Opiniones 

139
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Great site and community. However when asking support if its ok for both me and my brother owning one account each if we complete KYCs they gave the green light. After proccesing with it they terminat... Ver más

Valorada con 1 estrellas sobre 5

STAY AWAY!!!!!! They are just a bunch of scammers offering too much rewards just for luring people into depositing and after that if you win and withdraw they will close your account without any ex... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

scammers these days come up with fictious wagering targets before eligible for withdraw, forcing you to wager a sports bet 3 times... and even when you know you have wagered your deposit more than eno... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great website! Never had issues cashing out! Always instant deposits. Great responsive support! If anyone ran into issues its because they multi accounted and are trying to get multi first deposit bon... Ver más

Información sobre la empresa

  1. Casino
  2. Apuestas deportivas online

Escrito por la empresa

Play slots and live casino in full crypto Level Up for a reward and get Daily Metaspins Welcome to Metaspins.com: great stuff is always on the way


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

139 opiniones

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2,1

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(139)

32 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Scam Center Warning

They don’t let you withdraw after you deposit your money claiming that you have to wager 20x the deposited amount with the bonus which is obviously a way to lose. They don’t let you wager even at times, very filthy place. Like in all other “crypto casinos” or in other words scam centers, the roulettes they used are provided by the scammiest companies ever. Would honestly give zero stars, nothing akin to real-life playing or anything akin to a decent website, consist lagging, retarted employees, and setup.

23 de febrero de 2024
Opinión espontánea
Logotipo de metaspins.com

Respuesta de metaspins.com

Dear Nikololomous Nikolololomousus,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

We are very sorry to hear that you were not able to withdraw your funds or winnings with us, as a regular wager requirement all deposits needs to be wagered 1x, this is stated in our terms and conditions section 4.2 - and this is required due to Anti Money Laundering regulations and guidelines also described in our terms section 9.2.

Although as you are mentioning a 20x wager, it looks like you might have chosen to accept the Welcome Offer upon your first deposit with us, thus there is a wager requirement, restrictions and explanations to games that might not be counting towards wager (for example live games like Roulette) all is clearly stated in the Welcome Offer terms, we welcome you to read more about this specific bonus here: https://metaspins.com/promotions/casino-welcome-bonus

We like to mention as well that you are at any time able to forfeit this and all other bonuses in the "my account" section on our website, although that means you will loose the bonus (and any winnings made while the bonus was active)

I hope this has cleared up any misunderstandings for you, as we by no means are withholding our customers to withdraw with us.

Best Regards,
The Metaspins Customer Experience Team

Valorada con 1 estrellas sobre 5

Metaspins allows you to login and…

Metaspins allows you to login and allows you to make deposits but they either never show after they are complete or don’t allot you to take o it winning's. I tested recently with multiple deposits that were legit. Not a lot of money but enough that it met their limits and twice they never show all though they can be tracked as making it to the proper wallet address as provided by metaspins. Also yes it was made to the correct type as in Ether to Ether. Anyways I have used in the past with my same account and worked but no longer works and no message or anything like that. No multiple accounts warning or anything. Just the money never shows up in my wallet. 🤷🏻‍♂️ anyways I think some people at first have good experiences to “bait” them and then they use multiple ways of “switching” so there are issues. It ok I prefer real casinos and enjoy gambling a lot. I just wanted to enjoy it online for fun sometimes. But no biggie, live and learn. Don’t trust these types of sites. Until the day it is more common and accepted globally it’s just not worth risking your money with sites like these.

17 de febrero de 2024
Opinión espontánea
Logotipo de metaspins.com

Respuesta de metaspins.com

Dear iNomad Atyou,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

We are really sorry to hear that you have had some problems with your transactions with us, keep in mind that there could have been several reasons to why your deposit is not showing in your account

- If you have deposited below the minimum deposit limit (after fees are deducted), the transaction will show as completed on the blockchain, but will not show in your Metaspins wallet, we invite you to reach out to our customer support chat and see if they are able to help you as a one-time goodwill gesture

- If you have sent funds using a network we don't support, the transaction might show as completed but we might not be able to retrieve the funds, we invite you to talk to our customer support team to see if there is a way we can retrieve your funds if they were sent on a wrong chain/using a wrong network

- If you have sent funds to a wrong wallet address, and not your Metaspins wallet address. Our customer support team are happy to assist you in checking if you have sent funds using a wrong address

We are sorry to hear that you were also trying to withdraw with us but were not successful, this could have been due to a wager requirement that was not met or a bonus restriction. We invite you to read our complete terms here: https://metaspins.com/info/terms-and-conditions,
or reach our LiveChat support team to assist you in any further situations that may occur.

We genuinely value your time and extend our gratitude for your understanding in this matter.

Best Regards,
The Metaspins Customer Experience Team

Valorada con 5 estrellas sobre 5

Very good

Very good, fast withdrawals, miles ahead of a lot of other online crypto casinos

14 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

It’s def a scam I deposited usdt then I…

It’s def a scam I deposited usdt then I tried to cash out nope can’t send anything back lol . Do not send anything to these guys you won’t see it again.

5 de febrero de 2024
Opinión espontánea
Logotipo de metaspins.com

Respuesta de metaspins.com

Hello,

We hope this message finds you well.

At Meatspins.com, we are dedicated to offering the highest level of service possible. We kindly request that you provide us with detailed information regarding your experience so that we may assist you effectively. Additionally, please remember that our support team is available to assist you at any time via chat or email at support@metaspins.com.

Thank you for your cooperation.

Best regards,
Metaspins Support Team

Valorada con 5 estrellas sobre 5

Great casino to play at overall

Great casino. Very good selection of games. Easy platform to use and payouts are paid quickly. There is no doubt that this is the best crypto casino to play at.. the VIP team is great at providing a great experience for the high rollers and my VIP host Michael is the best and always takes care of me with whatever I need!

13 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Account disabled

Account disabled
Account disabled.

I am writing to file a formal complaint against Metaspins, an online casino where I recently experienced significant gambling losses. My concerns are rooted in what I believe to be illegal practices that facilitate gambling for Dutch citizens without proper Know Your Customer (KYC) procedures.

Upon realizing the potential illegality of the operations, I promptly contacted Metaspins and requested a refund for my losses. As part of my complaint, I highlighted the absence of KYC procedures, which I believe allows Dutch citizens to gamble on the platform in violation of relevant laws.

To my dismay, instead of addressing my concerns, Metaspins took immediate action by disabling my account without providing any response or resolution to my refund request. Subsequent attempts to establish communication with the casino have proven futile, leaving me with unresolved issues and a lack of transparency regarding the status of my complaint.

Given these circumstances, I find it necessary to escalate this matter further. If Metaspins fails to provide a satisfactory response within a reasonable timeframe, I intend to file a formal complaint with the Dutch Gambling Authority and the Curacao eGaming Licensing Authority, under whose jurisdiction Metaspins operates.

Furthermore, if these regulatory bodies are unable to resolve the matter or provide appropriate sanctions, I will seek legal representation from a Dutch law firm specializing in cases related to returning gambling losses on illegal gambling websites.

I believe in the importance of fair and legal practices within the online gambling industry, and I trust that the relevant authorities will investigate this matter thoroughly to ensure compliance with applicable laws and regulations.

I kindly request that you treat this complaint with the urgency and seriousness it deserves. I am prepared to provide any additional information or documentation required to facilitate a swift and fair resolution to this matter.

Thank you for your attention to this issue.

28 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

This online casino is one of the best…

This online casino is one of the best I've seen with many interesting games to choose from. Besides, these guys pay winnings quickly and you can buy cryptocurrency right on their site, which is very convenient. Playing here is a fantastic experience, and I highly recommend giving it a shot.

20 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great website!!!! Never had an issue!!!

Great website! Never had issues cashing out! Always instant deposits. Great responsive support! If anyone ran into issues its because they multi accounted and are trying to get multi first deposit bonuses!!!! No issues from me. They give free spins all the time and have some of the best rewards around!

15 de noviembre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

At first

At first, I had a good impression of this casino, as it is very fun to play here and there are a lot of interesting things. However, to my regret, I started having various problems - sometimes the game would not load or my deposit would not be credited immediately, and I had to write to the support team with a request to help me solve all these problems. The good thing is that the guys always answered me quickly, which is of course a big plus. Overall the casino is good, maybe I was just unlucky.

10 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM! SCAM!

Didn’t realise I had 2 accounts I must of signed up what the first opened but yet the let me put 7/8 deposits in then soon as I made a withdrawal they closed my account and refuse to give a refund or pay my winnings out. Be very careful with your crypto on this site SCAM!!!

10 de octubre de 2023
Opinión espontánea
Logotipo de metaspins.com

Respuesta de metaspins.com

Dear Craig,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

It is not in our practice to close accounts of customers for no valid reason.
Therefor we would like to ask you to provide us with your email address so we can investigate this matter for you.

Best regards,
The Metaspins Customer Experience Team

Valorada con 3 estrellas sobre 5

Steals your money

Do not use this Casino they steal your money, and don’t give it back.

Customer service terrible.

Update 54 day’s recovered my money, only after chasing them several dozen times.

7 de octubre de 2023
Opinión espontánea
Logotipo de metaspins.com

Respuesta de metaspins.com

Hi there

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

Upon review, we have identified that a deposit was made to an incorrect cryptocurrency address. However, our payment service provider is able to help and make the refund. In accordance with the regulations set forth by them, the funds you deposited will be returned to you within 60 days.

We sincerely appreciate your patience and understanding regarding this matter.

Best regards,
The Metaspins Customer Experience Team

Valorada con 2 estrellas sobre 5

My partnersaccount was closed because…

My partnersaccount was closed because she use common phone for making an account ..
After winning she was not allowed withdrawal and was blocked out from the websiteandchat ..
Nobody answered anything and i dont recommend anyone to use this site because if you will win they will wipe your account and chats ..

I will take legal action against them with as much as i can and want newzealand giverment to ban this fraudlent website.

3 de octubre de 2023
Opinión espontánea
Logotipo de metaspins.com

Respuesta de metaspins.com

Dear Anu,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

It is not in our practice to close accounts of customers for no valid reason.
However, as per our internal investigation and findings, your account was confirmed to participate in multi accounting. Due to all the gathered evidence, your account was disabled.

If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.
The decision is final and there will be no further communication regarding this case.

We appreciate your time and understanding regarding this matter.

Cheers,
Metaspins Customer Experience Team

Valorada con 1 estrellas sobre 5

False Account Deleted and KYC Rejection

I provided all KYC documents which were requested , the same documents are verified and accepted in Major Crypto Currency Casinos, I am Lvl 4 fully verified in almost all casinos. To my surprise , my kyc was rejected without no valid explanation and my account was disabled and deleted. This surely is a bad move.

3 de octubre de 2023
Opinión espontánea
Logotipo de metaspins.com

Respuesta de metaspins.com

Dear Abhinav,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

It is not in our practice to close accounts of customers for no valid reason.

However, please be informed that according to TaC 9.7, we maintain the discretion to verify your identity at any time. We also reserve the right to lock your account or prevent withdrawals until your identity has been verified. Therefore, in this case, no misuse of KYC has taken place.
As previously informed, the third-party verification service we cooperate with has deemed your KYC process unsuccessful.

The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.

Regards,
Metaspins Customer Experience Team

Valorada con 5 estrellas sobre 5

I'll give meta a 5 because deposits go…

I'll give meta a 5 because deposits go right in and withdrawals get sent quick. The RTP can sometimes be sus at times, but I got my biggest wins here. They also have a great rakeback/rewards system. Compared to other online casinos, they are top tier.

21 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

BETRUG

Angemeldet habe ich mich am 16.08.2023

1. Einzahlung in Höhe von 400€ am gleichen Tag - Doof gelaufen
2. Einzahlung in Höhe von 600€ am gleichen Tag - Doof gelaufen
3. Einzahlung in Höhe von 500€ am gleichen Tag - 6605€ Gewinn

Hätte ich es danach doch nur belassen. Naja soweit lief es relativ ausgeglichen. Mal Gewinnt man - Mal verliert man.
Nichts Weltbewegendes.
Etwas rein - Etwas raus.
Alles wunderbar. Manchmal etwas weniger als die Einzahlung - Manchmal etwas mehr.

Dann irgendwann vor kurzem kam dann der Tag:
Einzahlung - Weg
Einzahlung - Weg
Einzahlung - Weg

Von ca. 1000 gekauften Freispielen nur noch das absolute Minimum - Glücklicherweise gibt aus auch für die Scatter nen Gewinn.
Das ganze ging nun über 2 Wochen. Heute habe ich dann mal einen Schlussstrich gezogen.
Meiner Meinung nach hat das auch nichts mehr mit Glücksspiel zu tun, sondern grenzt ganz schön stark an BETRUG.
Da werfe ich ja lieber das Geld auf der Autobahn aus dem Auto. Das hat den gleichen Effekt, nee, da könnte es wenigstens nochmal nach Hause geflogen kommen und ich finde es vor der Haustür.

Positiv: Schnelle Ein und Auzahlungen
Positiv: Kein KYC

Negativ: Kein KYC
Negativ: Sobald man seinen Account sperren lassen möchte muss man sich an den Support wenden. Dieser Fragt dann erst mal wieso. Danach wird man aufgefordert eine Mail zu schreiben in der man die Gründe nennt sowie die Dauer. Nicht sehr zuvorkommend.

13 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

They advertise as vpn and no kyc. It’s a scam

They advertise as vpn and no kyc. Do not play here they will not pay you .I have. 300.00 Payout they won’t payMe. Also 2 hours prior , I had asked them to close account permanently , I decided to take ne more wak at it , I needed up winning something small 300.00. Now it’s a problem . The good reviews are fake and paid for by them. Do not play here

4 de septiembre de 2023
Opinión espontánea
Logotipo de metaspins.com

Respuesta de metaspins.com

Hi there

Here at Metaspins.com we strive to deliver fun, safe and enjoyable experiences to our customers.

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and deposits were refunded

Thus this case was resolved in your favor.
We appreciate all the time and understanding put into this case.

Kind Regards,
Metaspins Team

Valorada con 5 estrellas sobre 5

Trusted and reliable casino

When it comes to online casinos, trust is everything. Metaspins is the go-to choice for me as I value reliability and a hassle-free gaming experience.

Getting your winnings should be quick and easy, and Metaspins delivers on this front. They offer a transparent and efficient withdrawal process, guaranteeing that you can access your winnings promptly and securely.

Metaspins customer service team is always ready to assist. Whether you have questions about games, account issues, or just need guidance, their agents are responsive and eager to help.

With constant availability, fast payouts, and a helpful support team, it's the ideal choice for those seeking a reliable online casino.

5 de septiembre de 2023
Opinión espontánea

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