Millets - Uckfield Opiniones 

749
TrustScore: 5 sobre 5

5,0

136 High Street, TN22 1QR Uckfield, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited to buy some new walking boots. Phoenix helped me choose a suitable pair, ensuring correct fit and gave a lot of good advice. Really impressed with the service and would definitely recommend v... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Brought two back packs online, only one delivered, Response from customer service, was disgusting, hung up on my call, still waiting for a reply and a refund or my second bag to be delivered

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon was very helpful with my preparations to walk the Camino de Santiago. He has a wealth of knowledge around walking boots and lacing configurations! He offered friendly, constructive advice and I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service in Uckfield store Size of shoe in the colour I wanted not in stock but ordered on-line for store delivery & arrived the following day!|

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Uckfield

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 136 High Street, TN22 1QR, Uckfield, Reino Unido

  • 01825 701176

5,0

Excelente

TrustScore: 5 sobre 5

749 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(749)

5729 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great customer service from Isaac at…

Great customer service from Isaac at the weekend.
He was patient and helpful with helping me to choose some new walking boots, very much appreciated.

29 de noviembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from both Simon and…

Excellent service from both Simon and Poppy. They both went out of their way to find me the right boots!
Thank you!🙏🏻

28 de noviembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Isaac is a star

Received excellent customer service from Isaac. He was very helpful and knowledgeable in helping me buy new walking shoes. Isaac has lots of patience too.

16 de noviembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Simon from Uckfield

Simon from Uckfield, East Sussex store went over and above to help me and resolve an issue I had . He was extremely helpful and very informative. A credit to the company

12 de noviembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Absolutely outstanding service for boot…

Absolutely outstanding service for boot fitting from a gentleman whose name I didnt get
Assessed my feet , stance & what usage would be before fitting boots
5*
Thank you

6 de noviembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I’ve been trying to find a new pair of…

I’ve been trying to find a new pair of walking boots for some time now, I had tried some high street retailers near to where I live and each time had to return the boots as they just weren’t right. Today I drove up to Uckfield and visited the Millets branch, straight aware I knew I was in good hands, their onsite expert helped me make the right decision and I wish I had just gone to Millets in the first place! I’ve not spent more, in fact I spent less but have a much better fitting boot. Thanks :-)

4 de noviembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Torch purchase

Isaac noticed I was perplexed and walked over to offer help. I told him I needed a torch for our Campervan and he gave me the benefits / features of a range of suitable torches then left me to make my decision. Excellent customer service!

31 de octubre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Rocco was really helpful and very…

Rocco was really helpful and very knowledgeable about the different types of walking boots. He definitely helped me to decide what was best for my needs around hiking. Many thanks

24 de octubre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

The gentleman who served us was extremely helpful and knowledgeable. I had tendernitus and wanted a good fitting and supportive boot. He advised on a pair and explained the benefits and how to get the right fit.

21 de octubre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Ben was very helpful and knowledgeable…

Ben was very helpful and knowledgeable explaining about the different kinds of boots available for my needs. I would recommend Millets in Uckfield.

13 de octubre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

From Lynds Hills

From Lynds Hills - Simon was exceptional, he went the extra mile as I was suffering from Lymphodema. My feet were badly swollen and Simon found a pair of Peter Storm sandals to fit me. Simon was very, patient, helpful and knowledgeable. Thankyou.

7 de octubre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great friendly and helpful store

Great friendly and helpful store - particularly Simon and Phoenix. Thankyou.

7 de octubre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service as usual.

The staff are always friendly and helpful. I bought some new hiking boots and was served by Phoenix. She gave me very good advice and made sure that the fit was absolutely right. Phoenix was very knowledgeable, and also gave me a good tip on correctly adjusting walking poles. We wish Phoenix all the best as she goes off to university.

18 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I was looking to buy hiking boots for…

I was looking to buy hiking boots for myself and my daughter today. We spent a long time trying on the different brands and sizes. Andy was very knowledgable about all the boots and patiently helped us to find the right ones. It was lovely to have great customer service.

20 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

I always have great experiences at the Uckfield Millets, but today the service was exceptional. I struggle with ongoing foot issues and needed new hiking shoes. Rocco, a member of staff, took the time to really listen, recommend the right options, and even showed me how to lace the shoes differently to reduce pressure. Thanks to him I left with the perfect pair and a lot more confidence.

Friendly, knowledgeable staff and consistently excellent service, this branch is a credit to Millets.

20 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Walking boots

I went into the shop to get some walking shoes for my holiday in Dorset. Phoenix was very knowledgeable and helpful. I was also directed to the different types of socks. Both walking boots and socks worked out perfectly when we walked along the cliffs, pebble and sand beaches.

26 de agosto de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I needed some new walking boots and…

I needed some new walking boots and Isaac was very helpful with choosing the right boots for my requirements. He was polite and knowledgeable.

6 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I was looking for a pair of walking…

I was looking for a pair of walking shoes and was superbly advised by Phoenix on the shoe size to select for the shoes I had chosen. It was a size bigger than I would usually take, but Phoenix assures me that they will be comfortable especially once the feet get warm. Sadly Uckfield will be losing Phoenix to university, hopefully one of Millets sister shops will be able to offer her employment.

3 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Uckfield branch

All three members of staff in the Uckfield branch were so helpful. Was returning a pair of walking boots for the second time and towards the end of the guarantee , so feeling rather uncomfortable about returning them . But there was no need , very happy to help and exchanged my boots even though I had misplaced my second receipt!

2 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service and advice

Phœnix was extremely helpful and offer practical advise. Her manner was courteous and friendly.

1 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - Uckfield

Respuesta de Millets - Uckfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

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